Shoeboxed User Reviews

Customer Experience

Positive experience59.5% of reviews
Neutral8.8% of reviews
Negative experience31.6% of reviews

~ Based on 215 written reviews from the US App Store.

What users say

Is Shoeboxed Safe?

Shoeboxed: Receipt Scanner appears safe based on user ratings. AppsHunter Safety Score for Shoeboxed is 90/100.

This assessment is based on 1,787 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.4% of ratings point to a safe experience
3.9% of ratings suggest some concerns
7.7% of ratings point to a risky experience

~ Based on 1,787 App Store ratings for Shoeboxed.

Is Shoeboxed Legit?

Shoeboxed: Receipt Scanner appears to be a legitimate app. AppsHunter Legitimacy Score for Shoeboxed is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Love!

I absolutely love Shoeboxed! The updates they’ve made have been amazing. Everything feels seamless, organized, and easy to use. It has made keeping track of my documents so much simpler, and I know it’s going to be a huge help when I prepare my taxes this upcoming year.

Thank you for creating such a useful app and continuing to improve the experience!
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Amazing Customer Service

Not only is this app super easy to use, but REAL people answer your questions quickly and efficiently. Client for life!

Convenient and Accurate

Shoeboxed has helped me automate and streamline record keeping for my business. The receipt and mileage trackers are convenient and easy to use. Highly recommend!

Love the new app

Loving the new app - the mileage tracking is so simple and effective. Receipts scan in seconds. Amazing support you can actually talk to.

updated App is outstanding

The Updated App is a refreshing change and works extremely fast and is very accurate. I am pleased with the results and timely updates. Great App for busy business folks who travel a lot to track receipts and mileage. Five Stars!

Support goes the extra mile

If you’re someone who always forgets to track mileage 🙋🏻‍♀️ this app is honestly a lifesaver.

No manual logging, no remembering to start or stop trips… it just works in the background and captures everything automatically.

The Shoeboxed support team is phenomenal too — real people who are actually helpful, responsive, and willing to go the extra mile (pun intended).
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Much better

Update:



I had some ongoing issues with the app (see below) but over time the problems have been fixed/addressed, and the support is much improved.

Old:
When it works well this is a fair app. But buyer beware: back everything up because receipts will occasionally disappear with no trace and expect crickets if you request support. Also the app and the website are sometimes not synchronized. If this was a way to track songs or movies it would be fine, but for personal finance the stakes are too high for this level of glitchiness.
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Simple. Effective. Secure.

An incredible App that delivers in so many ways. Receipt tracking is highly functional in a simple and easy to use layout.

Documents are easy to organize with note taking ability.

What could be improved:

1) Search functionality could deliver more accurate results on top.

2) Importing of PDFs via email seems to miss some occasionally. Noticeable PDFs include Amazon invoices.

3) Receipt editor built in to manipulate order of multi-page receipts.
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Using this for 10+ years

This app is trash. I feel terrible for not having switched sooner. Nothing scans correctly and things stay in queue forever. Wild to pay $9.99 a month for so long and there are few if any upgrades. I end up manually entering and still it stays unprocessed. Not even sure why I’ve been paying them when I need to do all the work at this point. There’s a ton of burgeoning tech, so buyer beware and look for better.
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Love the new update

I’m really liking the new Shoebox update, everything feels so much smoother now, especially the mileage tracking. I love it! Keep up the great work, and thank you!

Very responsive support

Every time I have an issue and send an email to the Shoebox support team the respond quickly and clearly. Every time they have exceeded my expectations.

Great Upgrade!

I’ve used Shoeboxed for years and have always liked it. I use it mostly for miles. With the upgrade, I don’t have to name my trips because the app makes note of where I’ve been. I only have to tell it if the miles are business, medical, or charity, and the app takes care of the rest. No more dropping a pin every time I get out of the car. (No more forgetting to drop that pin.)

I will say, on the small downside, that a couple of my trips have been short changed by a couple of miles, with the app pointing to a location I didn’t stop at, before I got to my destination. So, maybe 4.5 stars. But overall, much easier to use, much more intuitive.
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Much better

Update: I had some ongoing issues with the app (see below) but over time the problems have been fixed/addressed, and the support is much improved.

Old:
When it works well this is a fair app. But buyer beware: back everything up because receipts will occasionally disappear with no trace and expect crickets if you request support. Also the app and the website are sometimes not synchronized. If this was a way to track songs or movies it would be fine, but for personal finance the stakes are too high for this level of glitchiness.
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Nope

Download and deleted in a matter of 30 minutes. I made a typo when entering an expense category and come to find out there is NO way to edit or delete a category. The unwanted category remains indefinitely. Such simple oversight that makes the app unusable.

Glitchy

Your app is glitchy it was good for a while the. It won’t let me take photos of receipts. Even chat for customer service is a weird loop

Almost okay

When it works well this is a fair app. But buyer beware: back everything up because receipts will occasionally disappear with no trace and expect crickets if you request support. Also the app and the website are sometimes not synchronized. If this was a way to track songs or movies it would be fine, but for personal finance the stakes are too high for this level of glitchiness.
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What’s the point

I downloaded the app to help keep business and personal life a little more organized. But I can’t even “try for free”. Every time I try to sign up, I keep getting error code 422

Old, Slow, Poorly Designed

I’ve used Shoeboxed for years. No product improvement. Very slow. Poor account categorization. Looking for alternatives.

Unable to create an account

Can’t get started. Error 404

They changed and it’s terrible!

The updated app is terrible. I can’t add my receipts manually quickly anymore. The amount from the receipt doesn’t show up either. It takes 10 hits on the “edit” and enter manually button before it even responds. Then afterwards it shows no price Redering my receipts at 00.00. Unless this is fixed I recommend not purchasing this. I wish I could go back to the old format which worked perfectly for me for years.
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