always says server maintenance
for well over a year every time i try to use this app it says it’s under server maintenance and then closes the app. i’ve tried deleting and redownloading the app but nada
Issues with app!
Every time I go to open the app a box pops up with the note saying “closed for maintenance srry for inconvenience.” Then the whole app shuts off. It’s been like this for a few days now and I really want to shop! The app is otherwise fairly simple and easy to use. It’s frustrating that it can’t even be used now. If the issue is resolved I will update my rating but for now it’s just 2 stars bcuz it can’t even be used!
***Update***
As of 2/27/25 the app is still not working! I just tried again and it still gives the same msg as b4 then immediately shuts down. Tried uninstalling and reinstalling …. does nothing to fix the issue.
***Update***
As of 2/27/25 the app is still not working! I just tried again and it still gives the same msg as b4 then immediately shuts down. Tried uninstalling and reinstalling …. does nothing to fix the issue.
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Issues
The app doesn’t work
Doesn’t work well
This app is constantly “under maintenance” not even allowing you open it or, the rare few times that it does work, it constantly crashes
Not working
YOUR APP HAS BEEN UNUSABLE FOR MONTHS! FIX IT!
Issues with app!
Every time I go to open the app a box pops up with the note saying “closed for maintenance srry for inconvenience.” Then the whole app shuts off. It’s been like this for a few days now and I really want to shop! The app is otherwise fairly simple and easy to use. It’s frustrating that it can’t even be used now. If the issue is resolved I will update my rating but for now it’s just 2 stars bcuz it can’t even be used!
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Does not work
Boo
New app
Scrolling is not very smooth. It kind of makes looking through the pages harder to do. The scroll is much slower than all my other apps.
New App
American Threads recently made a new version of their app. Personally, I like the old layout better but that is not the problem. My current problem is that if I click on an item, there is nowhere on the app to leave the item. When looking at a specific item, there is not back arrow to bring me back to the page I was previously on.
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Great customer service!
The dress I ordered for my daughter was too small so I returned it and ordered a bigger size. The replacement came and it was a size smaller. I emailed customer service and they were super responsive and credited me the shipping to send the dress back and for the size I needed. The dress is really pretty and good quality! I would recommend them.
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DO NOT RECOMMEND
Placed my order, items arrived damaged. Emailed for a resolution, it has been days now & still no response. I would not recommend ordering from this website!! A waste of my money.
Love this store!
I love being able to browse and shop right in an app. So convenient and helpful!
Exactly like I wanted
Perfect boots, just like I wanted. I couldn’t get the first time code as it flashed upon the screen then disappeared quickly
App doesn’t offer free shipping
Front page of app provides free shipping code but it doesn’t work. Discount codes for signing up for notifications don’t work or selected items are “excluded”. Feels like there’s a missed opportunity here.
Defective
Couldn’t apply discount code. Offered free shipping with a code that didn’t work. Lags, loads the cart screen eternally. Disappointed and unable to orer
Love the app
Just made shopping at my favorite store so much easier.
Amazing
Amazing
Received incorrect amount of items and customer service is avoiding my contacts
Received incorrect amount of items and customer service is avoiding my contacts. Very disappointed and will bring this issue up further.
Needs work
I downloaded the app to receive a discount on my order, but based on this experience I will probably delete the app and just use the browser site for any future purchases.
UI is clunky, buggy, and slow; no option to filter at all, and finding a category (eg, "skirts") is unintuitive; if you use the search bar, half the results that show up will be sold out and you can't filter them out (why would I want search results that are sold out?); if you click an embedded link in an item description and then add that secondary item to your cart, it's actually the first item that will be added to your cart (ie, I click on a skirt, the description says "try pairing with this shirt!", I click the link for the shirt and add it to my cart, but the skirt is added instead); and I experienced multiple crashes and oversights in the checkout process.
I love this brand, and I hope they give some extra love and attention to their systems and processes. I had to unsub from the emails because the subject lines were egregiously dishonest clickbait and the app is in serious need of testing and repair. Additionally, I'm nervous to make big purchases on a clunky app because according to other reviews, customer service isn't responsive when an order goes wrong or a glitch occurs. It's frustrating that a fresh and exciting brand like this is so behind industry standards in these critical areas.
UI is clunky, buggy, and slow; no option to filter at all, and finding a category (eg, "skirts") is unintuitive; if you use the search bar, half the results that show up will be sold out and you can't filter them out (why would I want search results that are sold out?); if you click an embedded link in an item description and then add that secondary item to your cart, it's actually the first item that will be added to your cart (ie, I click on a skirt, the description says "try pairing with this shirt!", I click the link for the shirt and add it to my cart, but the skirt is added instead); and I experienced multiple crashes and oversights in the checkout process.
I love this brand, and I hope they give some extra love and attention to their systems and processes. I had to unsub from the emails because the subject lines were egregiously dishonest clickbait and the app is in serious need of testing and repair. Additionally, I'm nervous to make big purchases on a clunky app because according to other reviews, customer service isn't responsive when an order goes wrong or a glitch occurs. It's frustrating that a fresh and exciting brand like this is so behind industry standards in these critical areas.
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Won’t let you check out
I tried for days to checkout but it kept saying it won’t ship to my address. Bad glitch in the app that won’t go away, needs to be fixed.
