Customer Service Rocks!
Potentially fun game if one overlooks bad server maintenance scheduling. After one gets started, one joins or creates a city. Having a good city means there are active players that enter the game multiple times a day. This is helpful when the main event, city raid, occurs. City raid offers prizes based on your level and overall city performance. Server maintenance and updates and most game problems happen during city raid. When one can’t get into the game, because of server maintenance or a bad update or other problems, it turns a potentially fun game into just another bad game. Please note that on occasion the company will offer compensation for their mistakes. Anything that has been offered previously in the game can be gotten. Their customer service is very, very helpful.
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Response from developer
Hi! We've since made a few updates to the game which may have resolved the issue you were previously experiencing. If it is resolved, kindly review your rating! If the issue still exists, please Contact our support team at https://cloudcade.helpshift.com/a/shop-heroes/ /voldemort
Love but suggestions.
I am loving this game and the structure that it has in every aspect. Just a few key things that I may suggest and can be implemented with a sub or something of the sort, with repairing items if we could have an option with coins instead of gems but that's minor in my eyes because of the ability to craft replacements and typing this out made me realize why it's like that so disregard. But the biggest thing I could see is that it would be great if there were other ways to obtain account XP instead of just selling items to the NPCs that come into the shop. Maybe from crafting in general or doing dungeons? I'm not saying give us the levels but make it more diverse and allowing us different ways to obtain XP to level in a more suitable way.
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Get it Together
For now the second time, I am having to delete this game from my phone. Been playing for close to 3 years but I’ve had it with all issues that come up every time there’s an update. I have been unable to log in for close to 2 weeks now, all because of an update. A few months ago I was unable to log in for 3 weeks and again, it happened right after an update. I stopped playing over a year ago for this very reason. After not playing for one year, I thought (incorrectly) that the connectivity issues had been resolved. I know the issue is not with my phone, it is definitely Shop Heroes. This game is super fun and one of my fave mobile games but I’ve lost patience with the updates. It’s frustrating when you spend real money on a game and then are unable to play because of an ongoing issue. Please fix this.
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More empty promises
Every update for the last year has claimed to fix all the broken features and bugs (and there are numerous) but fails to deliver. This latest update is no exception. I downloaded thinking perhaps I could now get notifications, or my screen would no longer flicker between sizes, or perhaps the fortune teller would, indeed, be back. Cloudcade continues to let down their customers while treating them like the enemy. If you spend any time on the forum, you’ll find there’s little room for feedback or constructive criticism as everything is swallowed up the the shadow of the developers’ hyper-inflated egos.
*Update* I was asked to update my review because supposedly lots of issues have been fixed. Still no full screen support for IPhone X, the screen glitches during crafting, fortune teller is still broken and notifications still don’t work.
Shop Titans is a better game. Go play that instead.
*Update* I was asked to update my review because supposedly lots of issues have been fixed. Still no full screen support for IPhone X, the screen glitches during crafting, fortune teller is still broken and notifications still don’t work.
Shop Titans is a better game. Go play that instead.
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Response from developer
Hi! We've since made a few updates to the game which may have resolved the issue you were previously experiencing. If it is resolved, kindly review your rating! If the issue still exists, please Contact our support team at https://cloudcade.helpshift.com/a/shop-heroes/ voldemort
Great game, doesn’t get boring
Overall a great game! Sometimes the push to spend lots of money/the questionable calculated odds of things (opening chests, fusing, roulette) can be a bit much...but honestly overall it is a lot of fun. The game has a lot of depth to it and does not get boring over time (I’ve been playing 2.5+ years and still feel like I have tons left to explore). Join an active city, build your world over time, and enjoy!
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Response from developer
Appreciate the kind words! I'll share the feedback with the Team as we can always improve the game. Happy Crafting! /Sirius
