Was ok but…
Then I got this in an email (“As we mentioned previously, at Kantar we constantly review the needs and requirements of our research panels and have recently made the decision to reduce the number of users of our Shoppix app to ensure the profile of app users remain reflective of the UK population. To achieve this, we will be reducing the number of users in certain groups and your account falls into this category.”) but with no real explanation as to why, I’m wondering if it’s because I did cash out 🤷♀️ Nothing like a company making you feel like you’re not of value is there.
Response from developer
Thank you for your review. We're sorry to hear about the frustration. The deactivation of your account has nothing to do with the fact the you redeemed your tokens. As the data collected within the Shoppix app is used for market research purposes, it is very important that the needs and requirements of our research panels at Kantar are constantly reviewed to ensure accurate pictures of shopper and/or consumer behaviour are maintained. Recent reviews have highlighted that we are oversubscribed in certain areas within our Shoppix panel which is why we reduced the number of users to address this. We thank you for your contribution to Shoppix. In addition, we do run other research panels within Kantar, which we regularly recruit for, so if you would like to continue to be part of this type of task moving forward, then email us and we will get in touch with you as soon as we can. Please note that every query we receive is important to us so if you have any questions or if you need assistance with anything Shoppix-related please email us at help@shoppixapp.com and we will get back to you as soon as we can.
Shoppix app
Also submitting receipts direct to the email from online purchases does not work I have never received the points for receipts submitted this way so you give up in the end.
Response from developer
Thank you for your review. If you need assistance with your receipts or if have any Shoppix-related queries, please get in touch with us at help@shoppixapp.com and we will sort it out for you as soon as we can. We might need further information on the potential error messages and/or the receipts that you are querying, and we will be able to investigate and find a resolution. We aim to get back to our users in a timely manner, however, due to an influx of queries this might take a bit longer sometimes. Please make sure to email us from your most current (registered) Shoppix email address.
Slow but steady until now
Also the app updated yesterday and now I can’t upload anything so hoping they sort that out pretty fast?
Response from developer
Thank you for your review. We've recently had a slight issue following the release of the app update, however, Shoppix Members shouldn't be experiencing issues with receipt upload any longer as these have been promptly resolved. If you still need assistance with your receipts or if you have any other Shoppix-related queries please get in touch with us at help@shoppixapp.com and we will sort it out for you as soon as we can. Please make sure to email us from your most current (registered) Shoppix email address.
Easy to use
Response from developer
Thank you for your review. We're glad you enjoy using our app. If you have any questions or if you need assistance with anything Shoppix-related please email us at help@shoppixapp.com and we will get back to you as soon as we can.
Very Strict and Unreasonable Rules!
Response from developer
Thank you for your review. If you are still experiencing issues with anything related to our app or if you have questions or queries, please email us at help@shoppixapp.com and we'll try our best to sort it out. It's very important that you make sure to email us from your registered Shoppix email address that's currently linked to your account.
