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Shoppix User Reviews

Shoppix
Shoppix
Kantar UK Ltd
🌟 Lifestyle
🛍️ Shopping

Customer Experience

Positive experience35.0% of reviews
Neutral30.0% of reviews
Negative experience35.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is Shoppix Safe?

Shoppix appears safe based on user ratings. AppsHunter Safety Score for Shoppix is 93/100.

This assessment is based on 17,609 user ratings, with an App Store average of 4.7/5.

Is Shoppix Legit?

Shoppix appears to be a legitimate app. AppsHunter Legitimacy Score for Shoppix is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Was ok but…

I used to use this and it was ok, customer service did respond fairly quickly, they paid out in a reasonable time frame. A few receipts rejected and challenged and still rejected, and some I couldn’t see what was wrong with the rejection, I wasn’t out of the time frame, and the receipts were clear, so why rejected 🤷‍♀️
Then I got this in an email (“As we mentioned previously, at Kantar we constantly review the needs and requirements of our research panels and have recently made the decision to reduce the number of users of our Shoppix app to ensure the profile of app users remain reflective of the UK population. To achieve this, we will be reducing the number of users in certain groups and your account falls into this category.”) but with no real explanation as to why, I’m wondering if it’s because I did cash out 🤷‍♀️ Nothing like a company making you feel like you’re not of value is there.
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Figment029Figment029

Response from developer

Thank you for your review. We're sorry to hear about the frustration. The deactivation of your account has nothing to do with the fact the you redeemed your tokens. As the data collected within the Shoppix app is used for market research purposes, it is very important that the needs and requirements of our research panels at Kantar are constantly reviewed to ensure accurate pictures of shopper and/or consumer behaviour are maintained. Recent reviews have highlighted that we are oversubscribed in certain areas within our Shoppix panel which is why we reduced the number of users to address this. We thank you for your contribution to Shoppix. In addition, we do run other research panels within Kantar, which we regularly recruit for, so if you would like to continue to be part of this type of task moving forward, then email us and we will get in touch with you as soon as we can. Please note that every query we receive is important to us so if you have any questions or if you need assistance with anything Shoppix-related please email us at help@shoppixapp.com and we will get back to you as soon as we can.

Shoppix app

Overall the app is great what let’s it down is the fact you cannot query a receipt with a person, you are given a few options over wrong date etc but even when you know you only received a receipt today your system says it is over seven days old, also when trying to submit a receipt for a meal just eaten it says your receipt has already been scanned, not possible when you are the only one with the receipt, this is why either speak with a person or an email should be available to communicate.
Also submitting receipts direct to the email from online purchases does not work I have never received the points for receipts submitted this way so you give up in the end.
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toytractortoytractor

Response from developer

Thank you for your review. If you need assistance with your receipts or if have any Shoppix-related queries, please get in touch with us at help@shoppixapp.com and we will sort it out for you as soon as we can. We might need further information on the potential error messages and/or the receipts that you are querying, and we will be able to investigate and find a resolution. We aim to get back to our users in a timely manner, however, due to an influx of queries this might take a bit longer sometimes. Please make sure to email us from your most current (registered) Shoppix email address.

Slow but steady until now

I got moved here when my previous receipt app closed and it’s a lot slower to get rewards from this one but it’s still money for nothing so works in that way. You can’t upload from the same store in the same day so if you forget about uploading one day you have to then be behind with time bonuses until you have a day where you don’t use that store as it’s also time sensitive so you don’t want the one you forgot about to be in too late to count. It lets me have two people that shop but if we both go to the same shop only one of our receipts can be uploaded that day.
Also the app updated yesterday and now I can’t upload anything so hoping they sort that out pretty fast?
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HoneypotladyHoneypotlady

Response from developer

Thank you for your review. We've recently had a slight issue following the release of the app update, however, Shoppix Members shouldn't be experiencing issues with receipt upload any longer as these have been promptly resolved. If you still need assistance with your receipts or if you have any other Shoppix-related queries please get in touch with us at help@shoppixapp.com and we will sort it out for you as soon as we can. Please make sure to email us from your most current (registered) Shoppix email address.

Easy to use

Easy to use app. Just take a photo of your receipts with the in-built camera thingy, answer a couple of questions, and they give you points and sometimes a scratch card which may give you extra points for free. You get more point for uploading your receipt the same day. Build up your points and exchange them for various e-vouchers or to your PayPal account. You’re occasionally sent a short survey to fill in which only takes a couple of minutes at most. You get put into a draw to win extra points each month.
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nettyingernettyinger

Response from developer

Thank you for your review. We're glad you enjoy using our app. If you have any questions or if you need assistance with anything Shoppix-related please email us at help@shoppixapp.com and we will get back to you as soon as we can.

Very Strict and Unreasonable Rules!

If you submit more than one receipt from the same store on the same day, you will only be awarded points for the 1st one. I often visits same store twice in a day, as I might need extra items to buy later in the day, and sometimes my husband too. I would have thought they would care not only about the receipts but also how often people visit certain stores… Receipts are only accepted for the last 7 days, and very often rejected for no apparent or the wrong reasons but despite you being given the option to dispute that you are not given the option to explain why you disagree and the people often dealing with these don’t seem to look into it at all and so disputes are rarely approved and no explanation given as to why! I am using some other similar apps and they are much easier to use and more rewarding than this app!
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detelskadetelska

Response from developer

Thank you for your review. If you are still experiencing issues with anything related to our app or if you have questions or queries, please email us at help@shoppixapp.com and we'll try our best to sort it out. It's very important that you make sure to email us from your registered Shoppix email address that's currently linked to your account.

Don’t use, they lie and have kicked the majority off!!

Awful, been a member for so many years and a whole huge bunch of us have just been kicked off as they want to create a smaller group of people. No doubt they are going to shut down and I honestly have no sympathy at all for them now! Terrible! You’ve copied and pasted the exact same message to all these other peoples reviews who you’ve kicked off too! I uploaded every single Thursday without fail, I was an active user of the app and you nastily kicked me off with no warning at all. Copy and paste the same thing all you want but it just shows you have no compassion at all and can’t even write a personal honest response. Trying to make out like thousands of us are at fault when in fact it’s you! I hope you get shut down!!!!
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Beccy12345678901234567463(29Beccy12345678901234567463(29

Response from developer

Thanks for the feedback. Shoppix is used for market research purposes and it’s important for us to maintain an accurate picture of UK shopping behaviour. Many processes feed into this and to manage these more effectively, we are reducing the number of users. Thanks for your contribution and we hope you take advantage of your bonus tokens! If you have further questions or if you need assistance with your rewards please email us at help@shoppixapp.com and we will get back to you as soon as we can.

Brilliant App and easy to use

This is a brilliant app and easy to use, just scan every receipt on the day you purchase something g for full points or the next day, but you don’t get as many points. Then watch the points add up. You also get asked to rate the shop you e. Roughly from to get more points. You can add everyone in your household, so you can scan the receipts to get more points. You also get scratch cards and you may get extra points from these. Just sit back watch your points add up and then order your voucher when you hit your target and then go spending. It’s that easy.
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Maz StoutMaz Stout

Response from developer

Thank you for your review. We're glad you enjoy using our app. If you have any questions or if you need assistance with anything Shoppix-related please email us at help@shoppixapp.com and we will get back to you as soon as we can.

Not amazing but acceptable!

Not bad but took me 7 months to raise £20 and I did get my wife to give me all her receipts as well so this is a long time. Also it doesn’t give you anything for email receipts despite there being a website available they said I could not sign up at present as it is only on a trial state and you had to get invited to join. Also would be better if they would accept just the credit card receipt as a lot of firms were not able to give me a separate receipt to the credit card one as they didn’t have the equipment to do this where as the credit card will always give a receipt. The app always seemed to log me out every time I went in when ch is something they could do with fixing. Overall worth doing if u have the time.
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HapsidoterexHapsidoterex

Response from developer

Thank you for your review. We want to provide you with the best service that we can, and we understand that this has not been the case. We welcome feedback that you provide as this helps us identify areas that we can improve on as well as areas that are going well and that we can do more of. Please note that every query we receive is important to us and as much as we would like to respond quicker to our users, we are unable to do so due to the number of queries that we are working through. However, we are hopeful that in due time our response time will be much faster. We value your participation in our Shoppix panel and we hope to provide you with a better service going forward. We'd like you to have a better experience so if you have any questions or if you need assistance with anything Shoppix-related please email us at help@shoppixapp.com and we will get back to you as soon as we can. Please note that there might be delays in our response due to an influx of queries and please make sure to email us from your most current (registered) Shoppix email address.

I love it

I love this app so much like it genuinely gives you vouchers and it’s just a perfect way to record your receipts at the same time. It gives you 30 tokens for a receipt that's scanned the same day it was made and 25 tokens for a receipt given 1-7 days before that day. Receipts over 7 days old won't be accepted and you need like 3200 tokens to get your first £5 voucher so it'll take a while but tbh it'll go by faster than you realise. Only thing I wish they could fix is to accept card reader receipts because they’re deemed invalid as of now. Definitely recommend itttt <33
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You'll never know me!!!!You'll never know me!!!!

Great to get a little something back

I’ve used the app for a couple of years now and it comes in handy for topping up my PayPal account every so often.
I do wish that if you take the time to do a long survey you didn’t receive a scratch card with no bonus points but that’s just my opinion
I was a bit disappointed today that I was saving up for a £10 PayPal voucher to help with Christmas and was only about 200 points away, but for some reason the PayPal voucher is being put on hold for a bit & I had to ‘cash’ in my points today to receive anything in time to use for Christmas! So only got £5 voucher instead of the £10 I had been saving for.
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Limpy82Limpy82

Not as good as it used to be

I do like this app. I’ve had it for several years now and it’s bought a few Christmas presents. However this past few months I’ve noticed it’s nowhere near as good as it used to be. It’s becoming really difficult to get much back from it. I snap pics of receipts pretty much everyday. I’ve not had a survey or much of a reward from it in months. Seriously, What’s going on?? Ive noticed other people mention it in previous reviews and it’s not all down to not taking pics of receipts because like I said, I use it all the time. I used to swear by this app and I’ve encouraged loads of people to download it. It’s not a major negative because it still pays off but it’s becoming a bit rubbish recently.
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Jojox28Jojox28

Response from developer

Thank you for your review. Please contact us at help@shoppixapp.com so that we can investigate the rejected receipts. Tokens can be accumulated at a fair pace, and there are many other ways you can also collect tokens.

It’s ok but .....

As someone else has said there are limits to what can be challenged when a receipt is declined. That could be improved. Also although the list of winners of the weekly draw is published I often wonder if it does actually take place. Cynical attitude on my part? Perhaps.

Communication isn’t a strong point either. That’s why I’ve reduced my star rating. They acknowledge Emails saying that a reply will be made within two weeks. Really? I’m still waiting for a response to challenges that I’ve made a month later. When a reply does eventually appear it often seems to have been written by a robot.

Talking of which, the automatic approval process is wanting. I submitted a receipt for my car service. It was approved but the business name was wrong. I challenged it on that basis & 24 hours later the receipt was declined. Why? Invalid receipt was the reason. I challenged that decision nearly a month ago. Apart from an automatic acknowledgment I heard nothing until I received a robotically written Email this week claiming they are looking into it. That’s an example of how dysfunctional the app is.
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lovemybmwbut....lovemybmwbut....

Response from developer

Thanks for your review. We appreciate your feedback and will pass it on to our developers. Our prize draw takes place every Monday, when the lucky winners are revealed. Please see our FAQs for more information. Happy Snapping!

Love this app.

Since registering for Shoppix, I have used it on a daily basis and use it numerous times per day. I received my first £5 PayPal credit yesterday, which was credited to my account extremely fast and only took me a couple of weeks to earn. Also bearing in mind that I missed out on an awful lot of opportunities to earn points due to me forgetting to ask for a receipt at the till (as your only given a receipt now on request) I think that’s pretty good going. The one con I would say is that I had problems uploading e-receipts and in fact didn’t successfully upload any e-receipts out of approx. 5-6 attempts.
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NannyNooksNannyNooks

Terrible customer service / app glitches

If you have an issue don’t bother emailing Shoppix. You have to send at least 2/3 emails to get a reply and when you do, you receive an very vexatious, unhelpful response.
I get the impression the customer service “team” are young, entitled and have absolutely no interest in good customer service.
The app doesn’t always work correctly and despite submitting legible receipts they get rejected and the unhelpful and incompetent customer service team also decline them when challenged because they can’t be bothered to read the receipt to see that actually all the information is clearly legible and present so they decline too and as above, there is absolutely no point emailing them.
Store Rewards is a much better receipt app and no faffing about with surveys to get zero points for going to the trouble.
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SorrentokingSorrentoking

Response from developer

Thank you for your review. We always try to provide the best service possible to our users and we are constantly working on the improvement of the app for better user experience. If you have any issues with regards to Shoppix or your receipts or the tokens you receive, we'd like to resolve any potential problems or any queries you might have. Please email us from the email address that you have signed up for Shoppix with at help@shoppixapp.com if you have any questions or suggestions relating to Shoppix.

Duplicate Receipt? Impossible!

I have now used this app for a few weeks now. Was getting on pretty well and found it very simple to use with clear rules.

However, recently I tried to input a receipt from one of the recent shops I was in of which was declined “due to duplication”. I double checked and I had not uploaded this. I then challenged the receipt and it was declined again because someone has already scanned it according to Shoppix. This is impossible as I bought the product, I scanned the receipt and then I binned it. The receipt hadn’t been in the hands of anyone else! If it’s picking this up and not allowing you to properly challenge it, I dread to think how many more times this might happen whilst using the app. Would have given 4-5 stars otherwise but this has gotten me slightly sceptical. Will wait and see if they will sort this out....
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Shoppix UserShoppix User

Response from developer

Thank you for your review. We'd like to rectify this for you so please email us at help@shoppixapp.com. Please make sure to email us from your registered email address.

Better than it’s competitors!

Great app, I’ve been using shoppix for a couple of months now and it’s great. I use a few other similar apps and Shoppix is by far the easiest to earn from. You simply snap a picture of your shopping receipts, answer a couple of questions and you earn points. Points soon add up and allow you to cash out for a range of different online vouchers or cash via Paypal. There are “scratch cards” which you’re awarded in the app too which can earn you bonus points, short surveys which also get you extra points to help you get to your goal. I’ve already earned my first payment! I used the Paypal option and the cash was in my account in less than 24 hours!
I use other similar apps, one of which is the main competitor.. I signed up to both at the same time and I reached the goal faster here than I did at the competitor (I’m still no where near the goal for the same payout!). It’s a great little app to earn a few extra pounds, simply by showing a receipt for your shopping.
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RiccardoMUKRiccardoMUK

Amazing

Honestly. I never make reviews, this app is actually brilliant! You get extra tokens a lot of the time, you get scratch cards that help you build more tokens up on top of the receipts that you are scanning and weekly surveys that also help! I’ve already made £10 in the space of like 2 months which is nothing compared to all the other fake apps. You can forward e-receipts as well which is just brilliant!!! This 100% is a genuine review please get this app you can make £5-£20 in the space of just a couple months! Rather then throwing your receipts away which you were probably doing anyway.
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rosiwosiiirosiwosiii

Scam! They don’t pay out!

Really disappointed after months of saving up receipts I was excited to finally have enough for a £5 paypal voucher, I redeemed through the app and my tokens were deducted - it told me my payment would go through in 48 hours. Well I have now been waiting almost 2 weeks and still had no payment into my account. I’ve contacted customer support on both facebook and their help email line, and only had one response - telling me if i needed help i needed to email their help email which I had already done!!! Finally had a short response saying that they would look into it and they haven’t gotten back to me since. Customer support is absolutely shocking and I’m massively disappointed that i’ve wasted a bunch of time and given them a lot of receipt information only to be scammed. I guarantee if they respond to this review, it will be them referring me back to their unresponsive customer help email address for the 3rd time. Avoid at all cost! Don’t waste your time!
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KyziebootKyzieboot

Response from developer

Thank you for your review. If you have contacted our helpdesk, we assure you that our team is doing their best to get to the bottom of this for you. Please contact us at your earliest convenience for an update.

Some flaws

The only downfall is they won’t allow you to challenge a receipt correctly. I gad one the other day that they said another Shoppix customer had snapped. I don’t think so and they should have checked the card used to pay against my other receipts. I don’t let any one else have my receipt so how can this happen unless they made a mistake but you can’t challenge it properly. I know it’s only 30 tokens but it’s the principle of calling me a liar. This is not the first problem either a few months ago the app had problems and they told me to uninstall and reinstall which I did but by the time I got it sorted there was loads of receipts that they then said was out of date which wouldn’t have been had the app been working correctly.
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hulseiehulseie

Response from developer

Thank you for your review. Please remember to challenge receipt rejections in app. You can contact us at help@shoppixapp.com if the challenge is rejected.

Can’t use it on iPhone 8 Plus

Update: i did contact help desk several times and they cannot resolve my issue. Advising me simple things which I’ve done before and nothing has helped. They cannot sort it clearly. And I still can’t use it on my brand new phone which is ridiculous. Only my account as my friends can login for their accounts on my phone. !

I’ve used my app on the old phone Samsung with no issues. When I bought new phone I can’t even log in to my app. It keeps coming back to the login page saying something went wrong. I can login on different phone as I tried because I thought there is issue with app - no , I just can’t login on my phone. I’ve tried uninstalled it few times already and did all steps it still the same. Shoppix team isn’t really helpful as they keep advising me same things which I’ve done few times already. I can’t use this app myself having more than 3000 points already .
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ewelinkaa08ewelinkaa08

Response from developer

We’re sorry to hear it is taking longer to get your issue sorted. If you can email us at help@shoppixapp.com with an update, we will continue to work on getting you snapping again on your new phone.