Notification alert
My app appears with the alert of a notification permanently and it’s nothing pending for reading or receiving.
Needs updating
I buy a lot from showpo but this app needs a good update, I purchased a dress on 12th Feb and was delivered. I need to return it but the app is still saying it’s been processed for delivery and nearly a month later I still can not return it. I have deleted the app and updated it also.
Contact info hiding
Impossible to find company contact info- phone or email address?
The app says my order has been “completed”. It has not been delivered. The tracking link doesn’t work. It redirects to a blank page that says to contact the company!!??
The app says my order has been “completed”. It has not been delivered. The tracking link doesn’t work. It redirects to a blank page that says to contact the company!!??
Fix the app
Update: despite updates the app is still broken, same issues as below. I was told to use their website instead to mitigate the issues which is just ridiculous for an e-commerce business. If you have an app and it has issues, FIX THEM.
This app has been broken for MONTHS. It makes for an extremely frustrating shopping experience.
These are the problems:
- I can't access my og wishlist most of the time (it will show there's a wishlist with items in it but then will say it's empty when I click)
- When I try to unfavourite items from the og (broken) wishlist an error occurs and the heart becomes greyed out which means...
- I can't add those items to my Collections folders which are the only lists I actually can access and also...
- I keep getting more and more 'All' folders every time I create a new Collection and I can't delete any of them!
- I also can't use Apple Pay or Paypal in the app
You launch a rebrand but still don't iron out the kinks?! People other than myself have been complaining for months and nothing has been done.
This app has been broken for MONTHS. It makes for an extremely frustrating shopping experience.
These are the problems:
- I can't access my og wishlist most of the time (it will show there's a wishlist with items in it but then will say it's empty when I click)
- When I try to unfavourite items from the og (broken) wishlist an error occurs and the heart becomes greyed out which means...
- I can't add those items to my Collections folders which are the only lists I actually can access and also...
- I keep getting more and more 'All' folders every time I create a new Collection and I can't delete any of them!
- I also can't use Apple Pay or Paypal in the app
You launch a rebrand but still don't iron out the kinks?! People other than myself have been complaining for months and nothing has been done.
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Good. but could be better
The app doesn’t sync with the email address. If you checkout with the shop app all purchase history and credits don’t update on the app with your email address. The items in stock are not as accurate as on the website as well.
Fix the app
This app has been broken for MONTHS. It makes for an extremely frustrating shopping experience.
These are the problems:
- I can't access my og wishlist most of the time (it will show there's a wishlist with items in it but then will say it's empty when I click)
- When I try to unfavourite items from the og (broken) wishlist an error occurs and the heart becomes greyed out which means...
- I can't add those items to my Collections folders which are the only lists I actually can access and also...
- I keep getting more and more 'All' folders every time I create a new Collection and I can't delete any of them!
- I also can't use Apple Pay or Paypal in the app
You launch a rebrand but still don't iron out the kinks?! People other than myself have been complaining for months and nothing has been done.
These are the problems:
- I can't access my og wishlist most of the time (it will show there's a wishlist with items in it but then will say it's empty when I click)
- When I try to unfavourite items from the og (broken) wishlist an error occurs and the heart becomes greyed out which means...
- I can't add those items to my Collections folders which are the only lists I actually can access and also...
- I keep getting more and more 'All' folders every time I create a new Collection and I can't delete any of them!
- I also can't use Apple Pay or Paypal in the app
You launch a rebrand but still don't iron out the kinks?! People other than myself have been complaining for months and nothing has been done.
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Live chat
The live chat button will randomly disappear from the app not allowing for help with faulty order.
Glitchy and can’t return items
Terrible glitchy app (comes up with error messages) and can’t refund. PayPal and Apple Pay refund method don’t work.
Forget about getting your money back, because it’s near impossible to submit a return. Not sure if this a deliberate tactic by this company to make returns near impossible. Will not be purchasing from this app or company again.
Forget about getting your money back, because it’s near impossible to submit a return. Not sure if this a deliberate tactic by this company to make returns near impossible. Will not be purchasing from this app or company again.
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Scam
I returned an item and they wouldn’t give a refund only store credit which is fine. They received the returned item back, but my store credit has never showed up in my account.
I have contacted their support for 6 months who have been 0 help and they say it is a technical issue and I have to wait for them to fix it to see my refund. Well it’s been almost a year, so seems like they’re just scamming me of my money and violating their own return policies. Better off just reselling their items on depop or in fact not even shopping here at all.
I have contacted their support for 6 months who have been 0 help and they say it is a technical issue and I have to wait for them to fix it to see my refund. Well it’s been almost a year, so seems like they’re just scamming me of my money and violating their own return policies. Better off just reselling their items on depop or in fact not even shopping here at all.
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Not great when you need help
While the app it self is great for shopping when you need to contact someone it seems impossible. When you hit the contact tab it will take you to shop for shoes instead. Also, I returned 2 items over a month ago and have still not received my refund. But there seems to be no way to contact anyone.
Wishlist Won’t Save
I’ve been a big fan of Showpo over the years! The new version of the app, however, will not save my wishlist, which wastes a lot of time. I’ve saved numerous items to my wishlist (validated at the time that they saved), but upon next log-in I get “your wishlist is empty”
I do confirm that I’m logged into my account before shopping & have tried multiple times now. At this point, I’ve given up because I can’t continue to spend that much time saving what I like only to have it cleared out
I do confirm that I’m logged into my account before shopping & have tried multiple times now. At this point, I’ve given up because I can’t continue to spend that much time saving what I like only to have it cleared out
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Please fix the app and account!
Since the latest updates to the website and app all of my wishlist items have disappeared and my orders aren’t even showing up. I want to do a return for an item but cannot because apparently I haven’t made any orders.
Please fix these issues
Please fix these issues
update
not even to do with the clothes, purely the app 😅 showpo updated their app and now it’ll only let me add less than 20 things to my wishlist otherwise when you heart things, it’ll get rid of other things you previously added. it won’t save my account info or anything and i keep having to log in.. was planning on looking here to buy soon but it’s a waste of time. used to love browsing on here 🥲
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Update Made the App Super Buggy
I use to never have any issues using the app but since the last update I can’t save anything to my wishlists, when I try to go to help and contact it took me to the high heels part of the website for some reason and I can’t view any of my past orders either. Please fix the app so it goes back to running properly, it’s a headache trying to get small things on it to work now.
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Disappointing shopping experience
ShowPo really needs to work on its customer service. Like other reviews I was promised a discount and never received it. I used the chat to find out about it and felt the customer service rep was condescending. (I was told I wasn’t eligible for that discount for whatever reason - despite showing them screenshots from ShowPo) I finally found the code, without their help, while digging through my store profile.
I then tried to return a dress and was not able to select a return method which was odd. Again i contacted the chat and the customer service rep took 10mins+ or more between replies. Again i felt the tone was condescending. After a frustrating back and forth where they were getting me to clear cache and asking me to use a different browser, they eventually told me that I had missed the returns window so the system can’t process it. WELL… The system shouldn’t let customers go through the returns process and then leave absolutely no explanation why they can’t go through with the return. ShowPo need to work on their customer service and user experience
I then tried to return a dress and was not able to select a return method which was odd. Again i contacted the chat and the customer service rep took 10mins+ or more between replies. Again i felt the tone was condescending. After a frustrating back and forth where they were getting me to clear cache and asking me to use a different browser, they eventually told me that I had missed the returns window so the system can’t process it. WELL… The system shouldn’t let customers go through the returns process and then leave absolutely no explanation why they can’t go through with the return. ShowPo need to work on their customer service and user experience
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Only lets me see a few items
I don’t know why, but this app only allows me to see the first eight items in each category even though it says there are 1200 items. This would be an amazing app if I could actually see more than just a handful of things when I’m scrolling.
Perfection
Showpo is the ultimate online shopping store! App works brilliantly. Shipping time frame blows my mind! Love they have diverse models and not to mention the quality of the items! Thank you showpo!!
Showpo app/store
Great
Love Showpo!
I’ve been buying from Showpo for some time now and everything I’ve ever purchased is so cute and great quality. The dresses they have are absolutely beautiful and they have so many options to choose from!
Suez
Love the clothes nice quality
