Works well
Read bad reviews but it all worked well and efficiently with me.. you have to be close to the receiver but that’s good for security… The worst issue was not the app but the slowest opening gate in the world with only room for one car waiting in line and then the rest tailing back and blocking busy road junction… this has to change.
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Smooth first experience
The reviews looked terrible, but honestly I didn’t encounter any problems as a first-time self-storage user.
It is a bit fumbly having to get through multiple security doors using your phone while pushing a giant trolley, but I don’t think there’s a much better solution given the level of security they need.
I’ll give it five stars. Why not?
It is a bit fumbly having to get through multiple security doors using your phone while pushing a giant trolley, but I don’t think there’s a much better solution given the level of security they need.
I’ll give it five stars. Why not?
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Not a good experience
Wait for 20 mins to download upon arrival. No other ways to use the storage without using the app. Single point of failure.
Stehe mal wieder vorm Lager
Mit vollem Auto und komme nicht hinein, weil die App nicht richtig startet. Katastrophe!
App Error - unable to gain access
Poor service, recently the app is not working, unable to gain access. Fortunately someone let me in, his App worked !!
Both using iPhone IOS.
Sort it out
Both using iPhone IOS.
Sort it out
0 stars
app went down and we all got stuck inside the building on a sunday evening
Startet nicht!
Ich stand am Tor und möchte es mit der App öffnen, aber die App dauert ewig zu laden und am Ende kam einfach eine Fehlermeldung
You can’t have an access to open anything?
After minitrials receiving the six digit code the gate not open and I can’t get to the building sadly bringing 20 boxes today ending with returning home and put them back in a room what a nonsense
Doesn’t work
App doesn’t function and weekend helpline unable to assist. Avoid if getting to your goods at weekends is important.
App works well
Bad reviews are outdated
Ne fonctionne pas quand on a besoin !!
L’app ne fonctionne pas quand on a besoin et bien sûr aucun support technique de la part de Shurgard.
Terrible service, expensive
Easy to sign up, difficult to cancel. Insurance is a rip off, don’t bother.
PayPal integration is a disaster
Both App and website PayPal payment options end in error. The App’s autopay bank option had some hiccups but eventually worked out.
Funktioniert nicht mehr
Die App hat funktioniert aber jetzt nur noch Errormeldungen. Einloggen geht auch nicht mehr. Man landet in einem unendlichen Loop aus E-Mail eingeben und Login Code eingeben.
Monthly Payment
My monthly payment has been increased out of a thin air. Disgusting. Will never ever use Shurgard self storage again.
Zugang
Eigentlich alles gut. Schöner wäre es wenn die App auch in Apple Card möglich wäre oder es per Kamera mit Kennzeichen Erkennung möglich wäre das das Tor sich öffnet ohne das man immer das Handy rausholen muss!
Awful and completely unnecessary.
No idea how or why the brains trust at Shurgard determined that such a poorly thought out and inadequately developed app was the way forward. A solution looking for a problem.
App doesn’t start up
Visited my storage in Euston and couldn’t get in because the app just shows a Shurgard logo. Left it for five minutes and still just the logo. Two hour journey back home empty handed.
Price raise yearly
Yearly price raise of £30 average
Application très louche
L'application n'est pas plus sûre que de saisir le code dans le panneau. Il a besoin de Bluetooth pour fonctionner du tout. C'est juste un site Web ouvert dans le navigateur de l'iPhone et non une application native. Le bouton pour les conditions générales en France en anglais montre le même document en français. Pas d'authentification à deux facteurs. Aucun identifiant de visage n'est requis. Toute personne disposant de votre téléphone accédera à la zone. De plus, l'entreprise vend des casiers simples avec un code à 4 chiffres pour verrouiller la boîte. Cette application est une blague. Veuillez engager des experts en sécurité informatique pour cela, vous risquez la sécurité de tout le monde.
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