Constant updates
Response from developer
Thanks for the feedback. It's very normal for apps to get frequent updates with fixes and new features. Turning on automatic updates (Settings → App Store → App Updates) keeps the app ready whenever you open it.
Shuts down
Response from developer
Thanks for the feedback. For your security, the app asks for your phone's own passcode or Face ID, not a separate SigmaMD code. If the app keeps closing, make sure you're on the latest version, and let your clinic know so we can look into it.
Poor UX and bugs
1. cannot set a subject for the chat
2. cannot do anything to indicate when a chat is concluded to your satisfaction
You wind up with multiple chats, all active, with no sense of what they're for. It's confusing and annoying.
You get lab results. If you haven't read a few, you can't tell which are unread. A single lab may create multiple results. What to tap? I don't know!
There's a "devices" section but no way to add a device... Same with goals, services, imaging, vitals (Let me connect Apple Health to it 🤦🏻♂️???), conditions...
Of course, some of these may be for the doctor. But when it says "no user-entered data", you'd think they want me to enter some. Yet the app does not offer. So the user here is the doctor? As the patient, I don't know. Again, very frustrating.
Also, seems odd and uncomfortable, as a patient, to see sections of the app lie fallow. If a doctor doesn't use your app for some of its purposes, they should be able to disable/hide that section so that it doesn't show up for the patient either. Otherwise, it can look like something that just goes missed in the relationship when the doctor probably just doesn't use the app's features and records the information another way.
When entering my details in my personal information, Not Every Word Needs Capitalization Because Most Aren't My Name.
Oh, and it regularly logs me out. Or it believes I'm logged out. I quit the app, come back, FaceID, and I'm back into the app.
Overall, very disappointed that my provider chose this app. I can only imagine that they did because it must be a far cheaper software as a service than its competitors.
It's so fun being an alpha tester for an app that's not in TestFlight. Yes, this is sarcasm. This app should not be on sale. Period.
Please, put more into this app. It's shameful, in its current state.
Better still, take it off the App Store and put it back up once you've worked out these basic issues.
— A patient frustrated with your app
Response from developer
Thanks for the detailed feedback. A couple of clarifications: asking for Face ID when you return to the app is a security feature that protects your health information, not a logout. Sections like vitals, goals, and conditions mostly show what your clinic records in your chart, so they fill in as your care team adds to it.
how bad sigmamd is
Response from developer
There's not much here for us to act on. SigmaMD isn't a Medicare app — it's provided through your clinic — so this sounds like a mix-up with a different app. If you've got a real issue, tell us what it is or reach out to your clinic and we'll help sort it out.
Does this app work?
Response from developer
We're not aware of any keyboard issues on the sign-in screen, and it isn't something we're currently seeing on our end. If you're having trouble getting into the app, the fastest way to get help is to reach out to your provider's team — they can walk you through sign-in and make sure you have access.
