Signify MasterConnect User Reviews

Signify MasterConnect
Signify MasterConnect
Signify Netherlands B.V.

Top reviews

Can’t create QR code

I cannot for the life of me create a QR code to connect my light to the MC Control App. This is beyond dumb and not acceptable. Also connection issues and many crashes… cannot recommend!

Nicht zumutbar

Eine Led lässt sich ja gerade noch erkennen, aber beim 4fach Schalter streikt die App sofort. Unbrauchbar. Hardware geht an Verkäufer zurück.

Can’t connect to the MasterConncet LED tubes T8

I have tried multiple times to add my Philips MasterConnect tubes but they are not to be discovered via this app - very frustrating

HORRIBLE

Avoid Signify or Phillips or whatever this is at all costs. I speak from experience having done a lot of lighting projects and using different sensors. You will spend hours troubleshooting and enjoying long, technical, email chains with their engineers. They have had years to figure this out and build something that works.. I beg of them to stop polluting the world with this product and leave lighting sensors and apps to more competent companies.
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Response from developer

Dear user, we are sorry to hear that the experience with the MasterConnect system has not been living up to your expectations. As we are constantly working on improving our system, we would love to receive your full feedback at masterconnect.info@signify.com. Best regards, The MasterConnect Team

Horrible

Worst,
Most user unfriendly app ever. Cannot get off the starting block. Yes, I am stupid, but apps should be idiot proof. I have had no problems with Silvair

Genervt

Wer des englischen nicht mächtig ist, kann ich app und damit die Lampen nicht richtig nutzen

Response from developer

Lieber Nutzer, unsere App steht Ihnen nun ebenfalls in weiteren Sprachen zur Verfügung, darunter Deutsch. Die Sprache können Sie einfach in den Einstellungen der App auswählen. Bei weiteren Fragen steht Ihnen unser Team unter masterconnect.info@signify.com zur Verfügung. Beste Grüße, Das MasterConnect Team