No Screenshot
The App helps make the process easy but why not allow any screenshots? Screenshots are a black screen
Do NOT buy a traditional trust through Silencer Shop
The app says the one responsible person on my trust has missing information, while the website says everything is complete. When I purchased my first can through a local shop, it wouldn’t go through until I spent an eternity trying to get someone on the phone at Silencer Shop. When I finally fed, it took one minute and everything went through. They still didn’t fix the issue on the app. It still shows the one responsible person had missing info. He tried to get a can, it was held up for 6 months, they finally saw that Silencer Shop had screwed up on their end, and now he has to start the whole process over. He could never get anyone on the phone at customer service. If I could give less than one star, I would.
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Poor customer service
Impossible to speak to someone. Spent two hours on hold today. Requested a callback three times. Received one call back, but they said wrong department. The cycle repeated. Ended up using the other terrible reviews and ai to solve my problem.
Good for basic… could be more
I bought 2 suppressors and 1 SBR all different journeys. 1 suppressor through out of state shop (transfer), 1 suppressor through my local shop using Silencer Shop kiosk, and SBR through a different local shop. In all cases the overall experience was a breeze. For suppressors did all paperwork in person and immediately reflected in app on what and where my status is. SBR was done virtually which was very nice. Both took less than 5 days of paperwork submission to ATF approval. Yes the app is more for basic status of items and finding a kiosk but it does the basic thing right. What would be cool is if I could shop from there app instead of going to website and having everything in one location since I was all different journeys but SilencerShop made it easy no matter what route I took.
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App is Nearly Unusable
I constantly struggle to log in or use the app due to issues entering data into different fields or editing data once it’s been entered.
Add items needed
Good app but needs the ability to see uploaded and approved form 4’s
Terrible app
Looks like it is easier to drive to a kiosk in person. This is one of the worst apps I've installed. The keyboard won't show up when you need it, after entering my name there is nothing else I can seem to do in the app beyond initial creation of an account. It didn't correctly enforce password restrictions so I didn't save my auto generated password. I can open it and loom at my name and it sent me a message to go to a kiosk. Why even install such a useless app?
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Best in the business
Silencer Shop is hands-down the best experience for buying cans… with their selection, lightning fast efficient process, and user-friendly tech. Love their support of independent dealers, too.
Widget
Very simple and easy to use, after going to a kiosk for the fingerprints and uploading a passport photo everything went smoothly to process my form 1. I would love to see a widget for my iPad so I can keep an eye on the status of my paperwork.
Best in the business
Silencer Shop continues to lead the industry with their selection, lighting fast efficient process, and user-friendly tech. I’ll buy all my cans from them forever. I love their support of independent dealers, too!
👎🏼
Thanks alot never doing business again.
Not at all optimized for iPad
Jumbled mess, can’t navigate, useless on my iPad
Garbage
0 stars. Useless. Can’t even log in, I get “unable to verify credentials” but those same credentials work on the website.
Can’t login
I can login on the website, but cannot login on the app. It says unable to verify credentials.
App is horrible
Don’t waste your time
Silencer Shop is Great
This place makes the purchasing of a suppressor extremely easy and fast. Most of the negatives are from people who don’t know the process and requirements. Once they have your prints, they are are good forever. I have purchased three NFA items from them and going for the fourth this week! Thanks Silencer Shop for making my experiences fun and quick!
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Useless
The app doesn’t work, and this company has the worst customer service I have ever dealt with in all my life.
It’s single use….
It does allow you to add a photo but any png converter can do that too like ms paint. It’d be way nicer if it was like your acct tab online. So we can track NFA items
Very handy and easy to use
The app is very handy and easy to use. There is a glitch when looking up kiosk locations as the text overlaps and locations need to be updated.
No different than paper
They claimed eForms would be approved in 90 days. Turns out that was a lie. Just do your forms via mail and skip giving Silencer Shop extra money and your information.
