Price gouge ?
Funny, I booked a cab via silver service. The cost on the ap was $141 (expensive, but I needed to get there on time). When I got in the cab I looked at the meter and saw “fixed price $125”. So I’m being charged $16 to use the ap? I’ve had so many trust issues with cabs and not using their meters, now the official way is gouging us??
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Dodgy
Some shady stuff going on with this app - book in the app and then the taxi driver says cancel in the app and pay them direct. Mmm… that sounds fishy.
Website and App don’t match
Website states can book in Adelaide for Adelaide Airport.
App shows error when attempting to pay, redirects to “Call local cab company”.
App shows error when attempting to pay, redirects to “Call local cab company”.
Terrible app
Booking for a future time came up as ‘requested’… not confirmed… so I hit cancel. The app then died and wouldn’t reopen and a driver then showed up anyway.
Frustrated business traveler
Very buggy app. Using the app pretty much guarantees I won’t get a receipt which makes this unusable for business trips!
Couldn’t book!
No option to pay the driver directly when you have a digital can charge!
No confirmation of date and time ?
Why doesn’t this app send you an email or text with confirmation of the date and time you booked. All there is when you open the app is the booking with a time stamp of when you made the booking the previous night. And a cancel button.
Best driver ever
Helpful, kind and professional
What the
I can’t even get the app to send me a verification code to open an account! I’ll take that as an omen.
Good value
Timely, can use bus lane, trustworthy but costs more
Excellent service and courtesy
George was great. Very kind and helpful. I want him to be my preferred driver.
Poor choice mmunication
This journey and driver excellent. The Silver Service App does not function well.
1.Pre booking of cabs is no longer an option
2. Once a cab is booked ‘available now’ , the site often says’8 minutes away’ and then disappears - and then another driver later appears with ‘10 minutes away’. - and then disappears again.
After three ‘disappearances’ I cancel and book a local cab .
Most unsatisfactory.
1.Pre booking of cabs is no longer an option
2. Once a cab is booked ‘available now’ , the site often says’8 minutes away’ and then disappears - and then another driver later appears with ‘10 minutes away’. - and then disappears again.
After three ‘disappearances’ I cancel and book a local cab .
Most unsatisfactory.
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App gets stuck in loop
I used the app to get from home to my work ok. Both home and work are saved as addresses in the app. Coming back home I entered my pickup address as work. A warning box comes up saying that pickup and destination addresses are the same. All you can do is click ok. The box keeps coming up and does not allow you to change pickup or destination to NOT be the same. Quitting the app doesn’t help. This is hopeless
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Won’t allow me to change or update my home address
This app would be great except I have just spent 10 minutes trying to update my home address, which it simply will not allow me to do . Extremely frustrating. I’m ordering a taxi for tomorrow morning but have no idea if it will come to the right address.
Why uber is still popular
This is app is rubbish. If you book a trip and need to change it (because your plane is 30 mins early for example) you have to cancel and rebook. They have to refund your prior payment and you pay again. Ridiculous for scheduled trips!
Review
We took a Silver Service cab today for the first time, it was very disappointing. Vehicle was an aging Ford SUV, and it was uncomfortable and dirty. So disappointed as we expected much better for double the cost of the alternative. Rated one because that was the lowest option.
Silver Service the Gold Standard
I could write an essay about Silver Service cabs but to get to the point, it really is the only way to get around when you’re not driving. Great cars, all with their own individual flavor, the most professional and experienced of Drivers and while marginally more expensive then “hop in my Camry while I talk on the phone and keep the air con to myself Uber”, there really is no other way to get from one point in your life to the next. You ride in style, safety and comfort and will have a journey that’ll make you forget you even have a phone and have your eyes transfixed on all these places you didn’t even know were there on the routes only Silver Service Drivers know exist. Come back now; they’ll be there for you, time and time again.
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Taxi user
The app doesn’t allow you to book and pay the driver. An absolute waste of time. So frustrating I switched to Uber. Whoever is making these decisions is clearly out of touch!
Appreciate your service
All of your drivers are exceptional
Courteous and helpful to an older person
Very much appreciated. Thank you.
Courteous and helpful to an older person
Very much appreciated. Thank you.
Crappy app, but good drivers
Sometimes the cab turns up and the driver say they haven’t got the payment. So the driver wants you to pay at the end of the trip. What’s going on app devs?! Do better!! Would’ve rated the app one star except the drivers in this service are actually good.
