No way to use points to pay
Checkout is obnoxious and doesn’t let you use your points to pay.
Good but inefficient
Horizontal scrolling of the “Now Playing” movies is ridiculous. You can on see a couple of characters of the movie name and the icons are not helpful. Then whe you view the times at a given cinema if you view details about a movie when you return to the movie list it has scrolled back to the top so you have to scroll back down to find the movie (or the next one) again. Just sloppy / lazy coding. Please make the app more useful. Thanks.
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Horrible update
You can’t order food through the app anymore if you want to add something before your showtime
App Review
I do not like this app at all! It is not user friendly. The old app was better!
Bring back the old one
I hate this new update! You can’t see the full food menu. It glitches all the time and just the stark white appearance it has now
Old app was better
this app is alright but the old app was so much better. i don’t really understand why they changed it, it’s less efficient and harder to use.
Best experience
I love how everything is easy to use, the app making movie going a whole new experience
UI Needs Improvement
Would be great if the app loaded tickets purchased from your website with a matching account email or show the points. Also, ordering food in the app doesn’t work if you cannot access your tickets. Seems a bit glitchy as well. Would love to see these improvements.
Food order
I use to be able to order the food on the app without buying ticket in app and you can’t do that now. I hate this new update
Silverspot Cinemas
I really enjoy using this app! I have been a Silverspot member since 2023 and I love using my points and rewards to book tickets and get snacks.
New app is a step down
I wish I could just provide feedback instead of having to leave a public review, but it doesn’t seem like that’s an option. I’ve probably been going to Silverspot Chapel Hill as my primary theater for about ten years. And the new app compared to the old is a big step down in terms of user functionality. It’s hard to do simple things like find your purchased tickets. The ticket dates are listed in European format (day, month, year), making it confusing. The tickets disappear to some unfindable location after you’ve scanned in, so if you forgot to note your seat number, you’re going to have to go back to the podium for help. Adding food to an existing order is difficult too. It just seems like the basic, common sense user functions went out the window when they changed systems. Does it work? Sure. Is it intuitive or sensical it pleasant to use? No.
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Mid ap
It’s ok, unfortunately can only order food at time of booking ticket otherwise have to wait until scanning QR code on seat
Broken app
Was a much better app before they updated it. Completely broken now. Unfortunate because it is a nice theater but it makes it so hard to order food or even find my tickets in the app.
The app is not working - the payment screen is blank
The payment screen won’t load, it’s blank.
Update sucks
Since the app was updated it is awful. I can't find my ticket rewards. And it is harder to navigate. For the price they charge for tickets they should have a more user friendly app
I loved
This is my favorite spot to see the movies
Rewards point not working
Old app was better. I cannot redeem my points.
app review
I liked the previous version of the app better. It was much easier to use. For this one, for example, it seems the only time I can order food is the exact time I purchase tickets. After that, the option to order food is no longer there.
I like the old one
Old app had a better display snd way easier to use
It was great but after an updated id so bad
It used to be a great app but a few month ago something changed and is super bad
