Sim Local eSIM User Reviews

Name: Sim Local eSIM
Rating: 4.8 (581 reviews)

Sim Local eSIM

Sim Local (Ireland) Ltd

🔧 Utilities

✈️ Travel

Customer Experience

Positive experience77.6% of reviews

Neutral3.4% of reviews

Negative experience19.0% of reviews

~ Based on 58 written reviews from the US App Store.

What users say

Summarized from real user reviews of Sim Local eSIM. Based on 581 reviews and a 4.8/5 average, it highlights the 11 positives and 10 negatives reviewers mention most about this Travel app.

Positive things

👍Very easy and simple to use app
🌍Extensive coverage across many countries
💰Competitive and affordable pricing
🚀Quick setup and activation process
📱Seamless eSIM installation
🔗Reliable connection and fast speeds
💬Responsive WhatsApp customer support
🎯Flexible plan options for different needs
✈️Excellent for international travel
📊Ability to monitor data usage
🏆Better coverage than competitors in some regions

Negative things

🐛App UI navigation issues and confusing user journey
📵Poor or no coverage in certain countries (Dominican Republic, Chile, remote Vietnam)
⚠️Data usage discrepancies between app and phone
⏱️Slow customer service response times
🚫SMS code delivery issues for registration
📉Throttled speeds (3G instead of promised 4G/5G)
❌Service stops working unexpectedly mid-trip
🔄Inability to top up existing plans easily
🛑Unresponsive customer support in some cases
💳Limited payment or plan flexibility

Is Sim Local eSIM Safe?

Sim Local eSIM appears safe based on user ratings. AppsHunter Safety Score for Sim Local eSIM is 95/100.

This assessment is based on 581 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.0% of ratings point to a safe experience

1.5% of ratings suggest some concerns

2.4% of ratings point to a risky experience

~ Based on 581 App Store ratings for Sim Local eSIM.

Is Sim Local eSIM Legit?

Sim Local eSIM appears to be a legitimate app. AppsHunter Legitimacy Score for Sim Local eSIM is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Doesn’t like credit cards

used three different cards denied them all had to use apple pay

David Pricew

20 days ago

Response from developer

Hi, Thank you for sharing your feedback with us. We’re sorry to hear you experienced difficulties when trying to make your payment with different cards. We’re glad you were able to complete the purchase using Apple Pay, and we appreciate your patience throughout the process. We’ll share your feedback with our team as it helps us identify areas where we can improve the payment experience.

Great job

Not bad as far as services. And customer service is responsive. Pleasantly surprised.

greekgoddess4fun

a month ago

Response from developer

Hi, Thank you so much for taking the time to share your feedback! We're delighted to hear that you were pleasantly surprised with both our service and customer support. Your kind words truly mean a lot to us and motivate us to keep providing the best experience possible. We hope to assist you again on your future travels!

Voice not working 99% of the time

I have bought couple of eSIMs for me and family for our holiday; however, you can’t guarantee that voice will work, line will just not go through most of the times. Barely you will be successful and be able to do a phone call. Called the customer support without success. I don’t recommend and will never buy from sim local again.

Ahsa2625

2 months ago

Response from developer

Hi Ahsa, sorry to hear about the voice issues! We'd love to help sort this out. Please contact us at customerqueries@simlocal.com so we can look into it. 🙏

Orange Zen eSIM

When this eSIM is considered the GOLD STANDARD, you go with it !!!!

Ava’s Grandpa

3 months ago

Response from developer

Thank you so much for the kind words! 🌟 We're thrilled the Orange Zen eSIM delivered a gold standard experience. We hope to serve you again!

Best eSIM Service

Very simple and easy app to use. Huge amount of service countries. Most have no speed reductions on unlimited plans.

Just would like to add in the app the ability to purchase more than one eSIM at a time.

Tavoitunes

5 months ago

Response from developer

Thank you for your great review! Glad you enjoy the app and coverage. We appreciate your suggestion on multiple eSIM purchases—sharing it with our team!

Brilliant

Best eSIM I’ve ever used

Grandmathecool

6 months ago

Super eSIM, super service

Don’t bother looking elsewhere. These are the best. Used all over different parts of Turkey and the Canaries. Never had any issues. Would highly recommend

mp3ger

7 months ago

Can't receive SMS code to register

Was told by tech support here that my SMS codes are being blocked by my cell provider. I'm in Canada with Virgin and never had this happen before. Other SIM providers allow for SMS codes to be received not just through cell, but WhatsApp and email.

Mac Daddy

7 months ago

Some minor bugs in app but great service

Whatsapp customer support was great. Good price for Japan and services is great.

mafm22

7 months ago

Coverage

It has a good coverage in Europe but DO NOT use it for Dominican Republic, no coverage no internet and calls don’t connect at all, there’s a automated message when you dial and then disconnects. It was a waste of money for it

GaryMathone

8 months ago

Try something else

Purchased unlimited data plan, which promised 4G/5G. It has been 3G or less for the first week now. I had thought it was just the area I was in, until I spoke with other travelers who had alternative plans - they were totally fine!!! 5G, was able to load pages 10x faster than I was able to. Really frustrating as this was not cheap. Tried to reach out, but it took over half a day for network to ask me to confirm the same information I already provided. Then I was told by agent they would need to hear back from network again. By the time they respond again, my trip would be nearly over.

IW 7020

9 months ago

Response from developer

Hi there, Thank you for reaching out, and I’m truly sorry for the experience you’ve had. I completely understand how disappointing it must be to expect 4G/5G and instead struggle with slow data speeds, especially while traveling and relying on your connection. What you’ve described is absolutely not the level of service we want for our customers, and I sincerely apologize for the inconvenience this has caused during your trip. Regarding the delay: when a connection issue is reported, we’re required to verify the technical details with the network provider, which sometimes leads to an additional back-and-forth. That said, I completely understand your frustration with the response time, and I’m very sorry this impacted your trip. To help us review what happened with your service and ensure the right follow-up (including compensation or refund options if applicable), could you please share the following: •Your order number •The country you experienced the issue in •Your device model • A screenshot of your mobile network settings (SIM/eSIM screen) With this information, we can complete a full case review and provide an appropriate resolution for you as quickly as possible. Again, I’m very sorry for the experience you’ve had, and I appreciate you giving us the chance to make this right. 💙 I’ll be waiting for your details so we can assist you immediately.

Easy peeeeezy

So easy

shiraj&manna

10 months ago

Great low cost, super easy

Got a sim for a trip to Australia. Half the price of network roaming and just as good. Thank you

eco90872

a year ago

Trash dont buy

It was working just fine out of no where had no internet completely stranded in a foreign country

$:&2$//$/$:$:$-

a year ago

It good

Love it

Relaxwithdeborah

a year ago

Response from developer

Hi There :) Thank you so much for your kind words! We’re thrilled to hear you loved the service and truly appreciate your support. We look forward to keeping you connected on your future travels!

Great deal, better customer service

Purchased a UK eSIM in the app at a great price. Had a few questions and using what’s app they Sim Local answered promptly. So far great experience and totally recommend.

Kyle and Marion

a year ago

Seamless operation

Seamless operation and value for money

ClareA2025

a year ago

First time

First eSIM and. Hose because of review. They were right. Price good. Service excellent would highly recommend.

fatendlegs

a year ago

First time using an e-sim, definitely not the last!

We are in the UK, visiting from Canada. A friend recommended we give it a try. Works great using Whatsapp for messaging. Can use safari and other phone functions effortlessly. Saved us about $300cdn from our carrier. Easy to install. Will use on our next trip without a doubt!

EllyannTJ

a year ago

Excellent eSIM for Travel!

I recently used a Sim Local eSim for a 3-week trip and I was very happy with my experience! Setup through the app was easy and the connection speeds were fast. I bought a 20GB eSim that lasted 30 days, so I didn’t have to worry about running out data on my trip. I was constantly connected to the fastest networks and didn’t have to worry about incurring roaming fees from my home mobile provider. I highly recommend this app and their eSims. I’ll be using Sim Local again the next time I travel!

jcow2