Hot garbage
The most unreliable, dysfunctional excuse for an app. Hasn’t been updated in 3 years. 0/10 would not recommend.
Terrible
This app is terrible.
if you’re monitoring station uses this runaway
this provider is junk TBH the company i work for is currently changing monitoring stations to get away from this app
Ehhhh
It works when it wants to. I’ve noticed when changing between 5g and LTE it will crash. Then when you’re on a stable network or Wi-Fi it still crashes. Why does it crash so many times? Is ot a big or something y’all can fix?
Garbage
I am stuck to use this app with my company’s monitoring station and we hate it. It’s a completely useless app. It will barely put systems out of service for us. You have to try 3 or 4 times. Finally just giving up and calling the station.
It’s basically a waste of our time
It’s basically a waste of our time
Version 5.7.4
This version 5.7.4 , when i press maintenance the application close!!
SIMS pocket is Not working on my iPhone 13pro
I did an iOS update to 16.0 and now SIMS pocket is not working please update as this app is critical to our industry!
This app needs a serious update
This app started off working well. It seems to get worse and worse every IOS update. It’s now virtually inoperable. Please update.
Bug??
App crashes when trying to access Maintenance tab. Only on the iPad, use it on Samsung device and it works.
Can’t believe I paid for this even though I’m an Armstrong dealer…
The Touch ID/ Face ID doesn’t work. I can’t see the time options to put account out of service, it all blank so I don’t know how long I selected. Freezes and crashes frequently. I can’t believe they charge money for this app.
Not working at all
Try to login but nothing happen
Locking up
After downloading this app in demo mode it locks up can’t do anything. Also how do you add a second monitoring station info.
Still issyes with dark mode
Im still having the same issue with dark mode cannot see the time to put accounts on test.
Trash
Like many others on here saying how buggy and slow this app is, I’ll just be another to back that up. The only reason why I have this app is for work and I can’t operate anything without it. Can’t wait for someone else to come out with another better app. Crashes at least 10-20 times a day. Load times take forever. Buggy as all get out. Should I go on? Devs, get your act together and update this app. Make it more streamline. At least you could update things so it doesn’t look like it’s from the era of iPhone 2.
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Frequent logouts and no Face ID
I frequently got logged off the app and can’t use Face ID anymore. When I am doing condo inspections it is very frustrating.
Please Fix
Face ID login for iPhone is mediocre at best. Works every 10 logins or so.
Please add option to see if an account is Cancelled or Active
For $15 I expect a much more quality app - very poorly executed
Please add option to see if an account is Cancelled or Active
For $15 I expect a much more quality app - very poorly executed
On test setting buggy
It takes me several minutes and 10-20 attempts to put an account on test. Use to always work first try, not sure why you have to fight with it now
Buggy, unstable, slow as heck
These guys have barely touched an old app from the past. Yes it runs on the latest OS, yet has actually become worse over the years. Many of the bugs have not been even considered. They seem to develop everything in house. The sad part is, they are 100% a mission critical software company! They can’t even make a solid basic iOS app. Crashes very often. Bugs with logins. Slow as molasses now to actually see an account, or to change status or make edits. Adding, changing, editing contacts or zones has always been flaky, and is still very very unreliable. You can make changes to critical data in a database, yet you can’t rely on it to work, and have to check back to see if it worked. As I often have made a mess when the app just won’t do what it’s says it supposed to do. I totally need the app for my work, and it is a huge benefit, to use it is also a frustrating, stress provoking experience. And they clearly don’t care, despite the big money they charge to maintain and support the main software this works with.
They keep adding bugs too, and clearly don’t notice or care as they simply don’t fix it. They don’t even update this app often at all. Sure they have added things, and have added more bugs.
Can’t see the account number on the main account screen anymore, rather critical.
Can’t see older history on the app.
Editing is maybe 50% reliable.
Auto fill options are totally limited.
Making certain changes is destined to crash the app.
Scary making changes.
Love how now and then I login and see data from some other part of the North America that has nothing to do with me. Can even mess with their customers info! Scary.
I’m sure they are quick to blame the provider. Which is a joke as they are 100% of this functionality.
Wow, even looking at their mobile website looks like software from the 90s. A retro looking mobile website!
I have no choice but to use the app, or switch to another provider that isn’t stuck with this developers software. That’s a huge issue, probably why the my get away with this crap.
They keep adding bugs too, and clearly don’t notice or care as they simply don’t fix it. They don’t even update this app often at all. Sure they have added things, and have added more bugs.
Can’t see the account number on the main account screen anymore, rather critical.
Can’t see older history on the app.
Editing is maybe 50% reliable.
Auto fill options are totally limited.
Making certain changes is destined to crash the app.
Scary making changes.
Love how now and then I login and see data from some other part of the North America that has nothing to do with me. Can even mess with their customers info! Scary.
I’m sure they are quick to blame the provider. Which is a joke as they are 100% of this functionality.
Wow, even looking at their mobile website looks like software from the 90s. A retro looking mobile website!
I have no choice but to use the app, or switch to another provider that isn’t stuck with this developers software. That’s a huge issue, probably why the my get away with this crap.
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Crashes
Crashes on me all the time. I have to delete and redownload everytime I want to use it.
Need update
Crash and not be able to login (not mu phone its a brad new one) and the historic in « event » habe to be more then 10 lines... when you have 15+ zones to test its barely impossible to do it with the app.
