Unable to login
Generally works fine but since few days it keeps showing error- oops! Something went wrong!, I have not been able to login
Broken
Bought a Viu Premium subscription. Took my money quickly. Cannot activate. Instructions to activate boil down to click SingTel logo and activate. Huh?! Cannot login to app. Phone OTP. Email OTP. Still fails. No human support and no useful help articles or chat bot. Beware!
It always stop playing after a few mins
I cast on to my TV but every few minutes it will jump out from the stream . I tried reinstalling but no help
Kicks you back to home page while watching
Has this weird habit of kicking me out of whatever I’m watching on Apple TV. I don’t get it. I’m not touching my remote. Halfway through watching F1, the Home Screen pops up as though I’ve hit the back button or smth.
Terrible app!
So frustrating using it. Quite often I can log in using the link tv. You’ll be watching Tv and it will routinely come out of the channel and you have to go back in. Really frustrating
Poor app for the amount of subscription we paid
Bought subscription, but does not show on app.
Very poor app/system. Was looking forward to watching football, but I guess won’t be able to do it.
Clearly a 0 stars review. Please do better.
Very poor app/system. Was looking forward to watching football, but I guess won’t be able to do it.
Clearly a 0 stars review. Please do better.
Worst
I didn’t hate an app this much. This app has been a huge disappointment. The interface is clunky and hard to navigate, making it difficult to find the content I want. The app crashes frequently, especially during peak hours, which ruins the viewing experience. The video quality is inconsistent, often buffering even with a strong internet connection. Customer support is unresponsive and unhelpful. Overall, this app is not worth the price I pay monthly.
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Very bad
Forced us to change from Singtel TV Go to this nonsense. The Live TV features cant even go full screen, if you try pressing to go full screen, the app will crash. And also once in the Live TV, you cant go back, either crash the app or force close the app. Start fixing the bugs or let us go back to Singtel TV Go. Dont force your customer to move if the app isnt ready.
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very poor app
this app is absolutely crappy. It is even worse than the previous SingTel TV Go. There is nothing to set and it could not even pair any device.
How do I watch subscribed program while I am in overseas traveling? We paid to subscribe the TV channel and should not be restricted to view only in Singapore.
How do I watch subscribed program while I am in overseas traveling? We paid to subscribe the TV channel and should not be restricted to view only in Singapore.
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Very unstable and blur when watching Sports channels
Subscribed World Sports+ to watch F1. But very disappointed. Image gets so blur frequently that you cannot even read the words on screen. Same when playing on phone, iPad or casting to TV. Regardless whether I use Cast or TvGo app, both are blur!
Didn’t have any issues and image was very clear last year. Not sure what happened this year. Please fix it or I will unsubscribe soon.
Didn’t have any issues and image was very clear last year. Not sure what happened this year. Please fix it or I will unsubscribe soon.
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Unable to log in CAST
Keeps getting oops something went wrong and we are working on it. I also have registered via VIU and received SingTel email my viu account is ready; but when I log in and was informed I’m not registered yet. Very confusing with the CAST and the VIU both apps.
Cannot sign in to cast app
The app is buggy, cannot sign in to app after input email address and password, stuck at get otp button. No response when selecting it. Same on iPhone and ipad app. Apple TV app doesn’t even load to home page:
Each version gets more buggy
This latest version is incredibly worse than the one before:
- It takes forever to load search results
- The player forgets where you left and starts at zero each time you come back
- When the live TV channel lost loads and you scroll down, it automatically jumps back up after a few seconds
- Search results no longer show series but individual episodes, very messy
I did not manage to find any positive change as compared to the earlier version and really wonder why they spent time and money to downgrade this app??
- It takes forever to load search results
- The player forgets where you left and starts at zero each time you come back
- When the live TV channel lost loads and you scroll down, it automatically jumps back up after a few seconds
- Search results no longer show series but individual episodes, very messy
I did not manage to find any positive change as compared to the earlier version and really wonder why they spent time and money to downgrade this app??
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No PiP Support
Please support picture-in-picture.
Cast with Viu
Been having the same issues again & again, uninstalling & re-installing the cast app just to watch Viu with no avail > can you all pls rectify this issue or just remove the cast app altogether so we can login directly or something!
Unethical. No way to unsubscribe!
Credit card subscriptions- WARNING: no way to unsubscribe. Contacted help desk over a few weeks. Still no resolution, no proper response. I followed their “steps”, even took a screen recording to show them there is no way, but nobody assisted. In the end, I’m charged for the unwanted subscription again.
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Times out in AirPlay
You can’t let the ipad / iPhone screen go to sleep otherwise it shuts off the airplay as well… so be prepared to keep tapping the screen every 30 seconds… infuriating if trying to cast something onto big TV!
Doesn’t even cast
Paying for any subscription to CAST is essentially useless. You’re only able to watch on your phone, and despite the cast button being there, it’ll NEVER show anything on the target screen. Avoid at all costs!
Bad App
Do not subscribe or use this app. I subscribed for the World Cup on Singtel TV, on their website it says Singtel TV users can create their Cast account with their Singtel tv number. Now there’s an issue with the creation of my cast account cos the app claims the details are invalid. The worse part is SLA waiting time is 10-14 days after you email them about your problem.
Also, I just found out that SingTel engaged a 3rd party for this app. Which means all login issues ticket is done by the 3rd party dev/company.
Don’t bother calling the hotline/support because they will bounce you with different people who doesn’t know their product.
Just stay away from SingTel or their products.
Also, I just found out that SingTel engaged a 3rd party for this app. Which means all login issues ticket is done by the 3rd party dev/company.
Don’t bother calling the hotline/support because they will bounce you with different people who doesn’t know their product.
Just stay away from SingTel or their products.
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Payment made but not able to view content
This is the third month I’m with Singtel cast but they apparently thinks otherwise. Received a message saying payment failed while my credit card was charged successfully. 1688 and online support couldn’t help and the only way is to send in email and wait for 10-14 days. So here I am, instead of watching the content I paid for, writing this review.
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