Unfriendly App
Every time when we getting someone to sign, it has to be in order of the list.
Should have an auto reminder for permit extension.
Should have an auto reminder for permit extension.
A genuine review
These reviews have given me such a good laugh. No written reviews until they receive a slightly negative one and then they get several positive ones over the next few days 😂. It’s the talk of the site I am on. One of the directors of SiteAssist is closely related to the CEO of Balfour Beatty. This information was given to us by the APs and AE several months ago and has been confirmed from freely available documents at Companies House. It’s why BBK insist on the app use.
After the negative review was published the AP on that job was contacted by SA. The AP is a lovely fella but was a little annoyed that the negative review had been left! Suddenly all the positive ones appear from APs across the company 😂
Let me now give a genuine review about this app.
Positives
Although it does take a bit longer to get the permit in the morning, this is not necessarily the apps fault. It could be down to the individuals phones / tablets freezing or due to the poor mobile / WiFi signal. Normally switching the device on/off sorts the problem out. It is certainly quicker to sign off the permit than it was with a written permit as there is no need to have a signature from the AP. Just close the permit and put the keys in the Dropbox.
When the APs have had problems with the app and been in contact with SA the response has been very quick- they genuinely do try to help which is refreshing in this day and age.
Negatives
You do not get a choice. You must use the app - you cannot have a written permit. This is a big deal for 2 reasons.
In order to do your job in certain areas you must receive a Permit to Work - this is compulsory. Without it you cannot do your job. If you cannot do your job you lose it.
Some users have a legitimate concern regarding their privacy. The app requires access to the user’s contact info (email, phone number) search history (within the app I presume) and user content (photos videos).
Once the permit is issued any user can see the permit holder’s name and phone number, plus work location (room number)
There should be no need for this information to displayed in the app for all to see. This information is already held in the AP office in paper format. No one else needs to see it.
Also, this app only works on modern smartphones. Therefore, in order to use this app the user must buy a compatible device. With so many people suffering with the increased cost of living there should be no need to put the user under increased financial pressure. This is morally wrong.
A solution could be for the Main Contractor (not Sub Contractor) to supply compatible devices for all users. The sub-contractor wouldn’t want the additional expense and would just dismiss the employee (all are self employed). It should to be funded by the Main Contractor, which is only fair as they insist on the apps use. The device could be issued when the permit is opened and returned when the permit is closed. All users should be given a device so no stigma is attached to collecting one. Problem solved 👍
After the negative review was published the AP on that job was contacted by SA. The AP is a lovely fella but was a little annoyed that the negative review had been left! Suddenly all the positive ones appear from APs across the company 😂
Let me now give a genuine review about this app.
Positives
Although it does take a bit longer to get the permit in the morning, this is not necessarily the apps fault. It could be down to the individuals phones / tablets freezing or due to the poor mobile / WiFi signal. Normally switching the device on/off sorts the problem out. It is certainly quicker to sign off the permit than it was with a written permit as there is no need to have a signature from the AP. Just close the permit and put the keys in the Dropbox.
When the APs have had problems with the app and been in contact with SA the response has been very quick- they genuinely do try to help which is refreshing in this day and age.
Negatives
You do not get a choice. You must use the app - you cannot have a written permit. This is a big deal for 2 reasons.
In order to do your job in certain areas you must receive a Permit to Work - this is compulsory. Without it you cannot do your job. If you cannot do your job you lose it.
Some users have a legitimate concern regarding their privacy. The app requires access to the user’s contact info (email, phone number) search history (within the app I presume) and user content (photos videos).
Once the permit is issued any user can see the permit holder’s name and phone number, plus work location (room number)
There should be no need for this information to displayed in the app for all to see. This information is already held in the AP office in paper format. No one else needs to see it.
Also, this app only works on modern smartphones. Therefore, in order to use this app the user must buy a compatible device. With so many people suffering with the increased cost of living there should be no need to put the user under increased financial pressure. This is morally wrong.
A solution could be for the Main Contractor (not Sub Contractor) to supply compatible devices for all users. The sub-contractor wouldn’t want the additional expense and would just dismiss the employee (all are self employed). It should to be funded by the Main Contractor, which is only fair as they insist on the apps use. The device could be issued when the permit is opened and returned when the permit is closed. All users should be given a device so no stigma is attached to collecting one. Problem solved 👍
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Game Changer
I’m the world of M&E permits this app is a game changer, intuitive to use, allows for remote monitoring and reduces the need for folder upon folder of permits, logs and all that other stuff, for an AP it drastically reduces the time spent issuing permits.
And it ticks the reduce Carbon Footprint Box what’s not to love 👍
And it ticks the reduce Carbon Footprint Box what’s not to love 👍
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Say bye to paper permits
I have been using the Site Assist platform for a while now, for various Permits and Safety Documents, so no more lost or damaged paper documents. If and when support is needed the Site Assist team are quick to respond. The APP is easy to use to issue and receive documents. It also lets all Permit Approvers for the Project view any Issued documents. Also providing the wider support team access for monitoring and audit purposes. Looking forward to the next phase when more documents are added to the platform.
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Digital Innovation
Great product that works for our needs. Great time behind the app the work tirelessly to ensure the app is user friendly, simple and effective. Highly recommend the app and the team. 5 ⭐️
Best in Class
Been using this platform and App for a few months now, with over 4,300 permits issued for various tasks in our business and can honestly say never thought we could get a product this good.
Easy to use for both issuer and receiver of permits, and from a compliance point can see real tangible evidence at any time on the dashboard
Well done and thanks Dag, Luke, Andrie and the wider team for all your efforts, and looking forward to even more improvements to come.
👏🏻👏🏻👏🏻👏🏻👏🏻
Easy to use for both issuer and receiver of permits, and from a compliance point can see real tangible evidence at any time on the dashboard
Well done and thanks Dag, Luke, Andrie and the wider team for all your efforts, and looking forward to even more improvements to come.
👏🏻👏🏻👏🏻👏🏻👏🏻
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Slow, very unreliable and crashes
Getting a permit is a lot slower than receiving a written permit. Long queues form at the permit office as the app is so unreliable. I have just updated the app as requested and it now just crashes and won’t open. Another colleague has the same problem and cannot get a permit to do his job as Balfour Beatty has foolishly done away with the written permit system.
Another poor aspect of this app is that if you wish to add another room or key on to the permit you have to cancel the original permit first. With a paper version you could have added it on. This of course takes time.
There are also privacy concerns - your contact details (phone number) is available for all to see. Let’s hope no one on site is into stalking. You have to give the app permission to access your photos, search history and other user contact info. There should be no reason employees to share this data just get a permit to do their job
Another poor aspect of this app is that if you wish to add another room or key on to the permit you have to cancel the original permit first. With a paper version you could have added it on. This of course takes time.
There are also privacy concerns - your contact details (phone number) is available for all to see. Let’s hope no one on site is into stalking. You have to give the app permission to access your photos, search history and other user contact info. There should be no reason employees to share this data just get a permit to do their job
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