SiteOne User Reviews

SiteOne
SiteOne
SiteOne Landscape Supply, LLC

Customer Experience

Positive experience14.8% of reviews
Neutral14.8% of reviews
Negative experience70.4% of reviews

~ Based on 27 written reviews from the US App Store.

Is SiteOne Safe?

SiteOne has mixed safety signals based on user ratings. AppsHunter Safety Score for SiteOne is 68/100.

This assessment is based on 95 user ratings, with an App Store average of 3.4/5.

Safety Analysis

56.8% of ratings point to a safe experience
4.2% of ratings suggest some concerns
38.9% of ratings point to a risky experience

~ Based on 95 App Store ratings for SiteOne.

Is SiteOne Legit?

SiteOne appears to be a legitimate app. AppsHunter Legitimacy Score for SiteOne is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Sign On

Keeps giving incorrect password after resetting it over and over and over and over again

Glitch Central!

The app says I can’t login because the information is wrong but yet I could login on the Internet🙄

Not great

Lots of bugs and the app crashes all the time.

Trash app

Can’t access for weeks. Now it won’t open after saying wrong password and changing several times.

Bad app

😥

Really bad

Why would you create an app? If you don’t take care of it this app it’s a trash.
Company

Not working

Was a great app until update, kept saying my login information wasn’t correct even tho I’m the only one who has access to it and it automatically fills in every time because it’s been saved since I got the app years ago. Tired latest update and now as soon as click on the app it crashes same on more than one device.
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FIX YOUR APP

Why did you design your app to sign you out of your account constantly….. also why is only part of your system available from the app we still need to use the pc to view pro rewards ect.

Horrible

Terrible website terrible app and why when my order says its 400 they call me and say $700 like what?

Great company

Love the app BUT
It’s impossible to print or view labels

App will not open since last update.

Unable to open the app since the last couple updates. Crashes as it tries to open.

Product labels SDS can’t scroll or zoom

New version can’t zoom into labels or scant scroll to the 2nd page of an SDS document. These are important aspects of researching products. Please fix!

Crashes on startup

iPhone 7 Plus, version 15.8.2, crashes on startup. App is unusable. Please fix.

Zoom into the labels

It is difficult to look at the label when you click on it. You are going to need to have binoculars too look at them. Can someone please fix ? Great app

Glitchy

When scrolling on the fertilizer page, the app takes you back to the top. Very glitchy

Response from developer

Hello. We appreciate your feedback. We believe this issue was recently resolved in our 6.53 version. If you are still experiencing this issue, please feel free to contact us at 1-800-SiteOne and choose Customer Support so we may learn more to help address this. Thanks, SiteOne Landscape Supply

Terrible

How in the world am I supposed to shop your products when I can’t even scroll down a page? Trying to find something that SiteOne has on the app is infuriating.

Response from developer

Hello. We appreciate your feedback. We believe this issue was recently resolved in our 6.53 version. If you are still experiencing this issue, please feel free to contact us at 1-800-SiteOne and choose Customer Support so we may learn more to help address this. Thank you, SiteOne Landscape Supply

Update crashes app

The latest app update, 6.51, causes the app to crash while it is trying to open.

App does not work

Tried to set up an account so I can check inventory (I can’t ever reach them by phone). App will not accept my email address as valid. I got by that by giving them a secondary email, which I do not monitor. It lists my nearest branches as Oklahoma locations (I am in mid-TN, and there are 2 branches within a 30min drive of my house).
SiteOne is generally hard to deal with and extremely expensive, and their app seems to be part & parcel. I’m pretty much just giving up on them altogether.
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Response from developer

Hi Groenlo, Thank you for your feedback. Could you please share your Email ID, Phone number or account number so that our customer support team can reach out to you. Or you can call us 1-800-SiteOne and choose Customer Support. Looking forward to hear back from you. Thanks, SiteOne Landscape Supply

No confidence

I enter the app and it tells me to download the app that I just used to access site one. Then it asks to use my location which it does no matter how I answer 4-5 times. It never remembers my login even though I check the box for it to remember. I like accessing product prices but have never placed an order. If I have to jump through hoops just to log in, then I have no confidence that my order will go through.
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App fails to open with last update

Like the app, makes it easy to order products. App crash fixed.