Not working
Won’t send verification. Stopped sending notifications
OC/LA agency
For those reading the reviews, please keep in mind that each agency has their own separate account through the Sitter Pro platform so many of the reviews you are reading are not about the agency you are looking to work with. We are all separate entities. Each agency will provide a different app experience for their sitters and clients.
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Phone number
I’m unable to look through what the app offers without giving it my phone number.
That could be fine except there’s no disclosures about what my number will or won’t be used for as soon as I add it.
That’s a problem. I’m not giving you my information unless you tell me that 1. It won’t be sold or otherwise released to other parties 2. It won’t be used unless I give specific permission to potential sitters
That could be fine except there’s no disclosures about what my number will or won’t be used for as soon as I add it.
That’s a problem. I’m not giving you my information unless you tell me that 1. It won’t be sold or otherwise released to other parties 2. It won’t be used unless I give specific permission to potential sitters
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No consistency
Had multiple nannies accept jobs and refuse to follow instructions. Also having a random person that isn’t a nanny in the car with my son. Barley ever the same nanny. Had one cancel 30 min before she was suppose to pick up my son. And most recently had someone refuse to let our 8 pound dog outside and ask us how to play with our son who is 2? When he’s so easy going and being hired to watch my son you should know how to play with him without a TV. There’s toys, coloring, music, etc. Overall awfuk service.
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Payouts are inconsistent/ instant transfer takes days
Instant transfer is slower than direct deposit. They charge a 1.5 interest rate for instant transfers but I haven’t gotten anything same day or even the next day. I’m still waiting on a payment from 4 days ago. They also say they will ask before they charge you, but don’t.
No more notifications
This used to work well until suddenly I stopped getting app notifications and only emails. I’ve missed out on so many jobs when I need one because it stopped sending notifications to my phone. I have them on in settings so I’m
Not sure why this is happening.
Not sure why this is happening.
Can't login
I tried to go through the reset password flow and it never sent any emails with a temporary password to let me reset my password. Now I'm just stuck.
Great app!
This app allows you to connect with companies and agencies in your area to find child care and other needs.
Overall extremely unsatisfied
This app, seems to me, an entry level developer sloppily put this together. There is CONSTANT everyday issues with being able to accept bookings. You can press the accept button as many times as you want but it won’t accept the booking. Another thing is it crashes so often I have to uninstall and reinstall the app almost every other day. And just the simplest of things i.e. clicking on a job to check it out and then swiping back out because the jobs not right for you, but when you swipe back to all the jobs it takes you right back to the top of ALL of the booking instead of where you left off. And you guys have no names of the families on the initial job listing, it just says the times on them before you click it so you have to individually click on each job all over again (many with the same times so it’s impossible to tell which is which) and be sent to the top of the list to scroll back down EVERY time you click out of a job you’re looking at, just to not even know which bookings are which. This is extremely time consuming and frustrating. My company goes through you guys, but I’m going to set up a meeting to make it very clear that this app is the least efficient I’ve ever encountered. It’s only caused problems and made things hard, and I think you as team had so much more work to do on this app before it was even released for use in people day to day work lives.
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Only available in select areas
Wish you all would let people know where you are available before downloading the app and creating an account.
It has a long way to go...
I’m a sitter that uses this app. It seems to me that there are some features that still need to be improved.
Such as:
- letting a sitter know when money has been deposited into the account.
- marking the job as paid.
- it doesn’t let you adjust start time for when you arrive, say you arrive 10mins early? Nope you have to adjust it on the backend which then looks funny for parents when they check out.
- perhaps a better interface when you are looking for past jobs, instead of scrolling through a lot of jobs.
- sorting by (insert tag here, say paid, unpaid, most hours, etc)
Like I said it has a long way to go, and it’s funny they charge so much per transaction when they don’t have simple features such as those. Unfortunately my hands are tied because my company that I babysit through uses this app. I hope upgrades can be made soon.
Such as:
- letting a sitter know when money has been deposited into the account.
- marking the job as paid.
- it doesn’t let you adjust start time for when you arrive, say you arrive 10mins early? Nope you have to adjust it on the backend which then looks funny for parents when they check out.
- perhaps a better interface when you are looking for past jobs, instead of scrolling through a lot of jobs.
- sorting by (insert tag here, say paid, unpaid, most hours, etc)
Like I said it has a long way to go, and it’s funny they charge so much per transaction when they don’t have simple features such as those. Unfortunately my hands are tied because my company that I babysit through uses this app. I hope upgrades can be made soon.
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Response from developer
Hi Amy, thanks for sharing your feedback, we appreciate hearing from our users! If you would be able to contact us at support@sitter.me, we'd like to hear more about your experience. We have some of these updates already on our radar, but it would be helpful to learn more about what you encountered with a few of these other features and then we can also keep you posted as new features are released.
Garbage
Garbage app, froze twice on startup, then was recommending businesses all the way on the west coast in CA and other city’s like CO when I live all the way on the east coast even though o was searching by zip code.
Response from developer
Thank you for sharing your feedback and I'm sorry you encountered some difficulty with registering. If you would like to contact us at support@sitter.me and let us know your city, we'd be happy to let you know when we have businesses in your area.
