Scam app do not use!!! Support non existent!
This app is quite the scam, did a couple of bookings. I needed invoices for these bookings, the FAQs say they provide invoices, but there is no way to access them. I’ve messaged support and no one replies at all. I event went as far as searching up the employees on LinkedIn and messaged them, no one replied! This is some sort of scam company with fake employees or something. If you can’t do something as basic as a receipt or invoice, then don’t trust them with the care of your children. AVOID AT ALL COSTS
Use Kiddo instead, they’ve been great and support replies the same day.
Use Kiddo instead, they’ve been great and support replies the same day.
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Scammers
They don't reply to emails or messages and haven't replied to pay me for a job I done. Still unpaid and not replied to 20 days later. Seems like a scam of an app.
Not working
I’ve been using the app for two years already. I haven’t been able to ever receive a payment through the app, so all the bookings had to be cancelled and issued outside of the app. This is tolerable, but today a family changed the booking and the app doesn’t let me to accept nor cancel the new booking. I can’t even send messages to them. I tried deleting the app and installing it over again, but this was a huge mistake. Now it seems like loading for ever and I can’t even log in. Thanks to this I will leave this family standing up.
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Sittr
Great app for carers to earn extra money but issues with my profile and unable to receive emails of jobs posted, no communication from support
Liz (Sitter)
I find Sittr a great site to source babysitting. I have been on the site now for over 7 years.
The families I have meet are wonderful people and some have made me a part of their family.
It’s appeal to me is the couples that have me look after their treasures want to use a site that give them a high calibre of babysitters.
The families I have meet are wonderful people and some have made me a part of their family.
It’s appeal to me is the couples that have me look after their treasures want to use a site that give them a high calibre of babysitters.
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I’m totally disappointed
I'm a nanny, when I found this application I loved it, but a dad canceled me before the time making me leave in the middle of the morning, after that my payment was never processed, I've been writing for 3 weeks and they have never responded, so far I already have 4 pending payments!
I've sent emails, I've sent messages and they don't even give me an answer, what a disappointment I feel cheated 🥲
I've sent emails, I've sent messages and they don't even give me an answer, what a disappointment I feel cheated 🥲
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OVERCHARGED
While I was very happy with the booking process and my sitter was great, I was charged twice and have emailed and used chat function multiple times without a response. It’s been over three weeks now. Disappointed.
Great app, but no tech support or troubleshooting
Honest this app is great. Very good for babysitters and parents alike to find each other. My biggest gripe however is the lack of tech support. The app asks for background check for carers such as WWC etc. mine recently expired so I obtained a new one and submitted it for review. Nothing happened. I’ve sent off so many messages to the built in support system and have never heard a response. Looking back I haven’t been able to reach tech support for 3 years.
So the app is great if it works. But if you run to to a problem you are far out of luck. I can’t even begin to calculate how many postings I have missed out on because I simply can’t get this issue resolved.
So the app is great if it works. But if you run to to a problem you are far out of luck. I can’t even begin to calculate how many postings I have missed out on because I simply can’t get this issue resolved.
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Amazing babysitters, poor service
I have used Sittr a number of times and previously had been a huge advocate, recommending it to other parents for the ease of connecting with babysitters you can trust. However I was charged to my credit card twice the last time I had a sitter, and have not been able to get in touch with anyone to organise a refund. I’ve emailed customer service at least twice and used the chat function in app to prompt contact multiple times and there’s been nothing back. It’s so frustrating. Hoping this review helps me get some traction!
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How does one make contact with a human?
I recently have been going through the sign up process but have come across a few issues. Sadly there seems to be no real way to contact an actual person in order to sort out the issues is there some phone no. Where I can talk to a person to get the issues resolved
Booking cancelled no notice
Friday evening and the carer cancels the booking with no notice. Won’t be using again
Login issue
Downloaded the app and tried to sign up but struggled to sign up. A error dialog box will pop up!!
Bug
App keeps crashing, please update or fix it
Terrible babysitters, no app support.
Do not bother with this amateurish, untrustworthy app. Whenever I experienced problems with babysitters I was unable to write negative reviews, thereby undermining trust in its review system. I sought in-app customer support but never got replies. Terrible experience.
Liz (Sitter)
I find Sittr a great site to source babysitting. I have been on the site now for over 3 years.
The families I have meet are wonderful people and some have made me a part of their family.
It’s appeal to me is the couples that have me look after their treasures want to use a site that give them a high calibre of babysitters.
The families I have meet are wonderful people and some have made me a part of their family.
It’s appeal to me is the couples that have me look after their treasures want to use a site that give them a high calibre of babysitters.
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Response from developer
Thank you Liz!
Irresponsible money hungry company
I was working as a babysitter through this app. On a job I found myself in a domestic violence situation (the parents) and had to call the police whilst comforting their children. I emailed the contact person on the app to let them know what had happened and I didn’t even get a reply. The perp is still on there hiring sitters. Be careful!
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Great service
Always able to find a highly qualified babysitter at late notice. Like the background checking and that rates are set by the app removing the need to negotiate.
Reliable, easy to use
I’ve used this app a number of times now, and it’s reliable and easy to use. The sitters have all been lovely, and I appreciate that I can post a job last minute and still find someone great. I like the security of payment and messaging.
Great service, truly terrible app
Love the ability to book a verified babysitter quickly. The carers I’ve booked have all been lovely, reliable, and experienced.
The app design itself though - my goodness what a mess. It constantly shows that there are notifications for messages or bookings to be viewed, yet there’s nothing there. The whole thing is clunky and difficult to use. Very, very frustrating - but if you can endure the app itself, the service is worthwhile.
The app design itself though - my goodness what a mess. It constantly shows that there are notifications for messages or bookings to be viewed, yet there’s nothing there. The whole thing is clunky and difficult to use. Very, very frustrating - but if you can endure the app itself, the service is worthwhile.
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Jacqueline
I am really disappointed with the Sittr app. Although they have lifted the rate paid to Sittrs ($25/hour now instead of $23/hour) when it was first released; there is still an influx of low quality jobs. Shifts of 1 or 1.5 hours (at $25/hour?! What is the point?)
Tutoring jobs paid at $25/hour, when the going rate is at least $40/hour +
And no options for extra pay for public holidays. When it should be at least 1.5 X or Double Time pay for a Public Holiday.
Although a mother above in the reviews is commenting the rates for Sittr should be lower as it’s just for ‘extra cash’ All Sittrs using this platform are required to have an up to date Working with children check and First Aid certificate.
This is of course, at the Carer’s expense. And they are not cheap to obtain.
Please add an option for Carers to set their own rate of pay. I have over 7 years experience and refuse to work for less than a checkout chick at Woolworths. It’s insulting. Until you add this option I will not be using your app and encourage my Nanny friends not to use it also.
Tutoring jobs paid at $25/hour, when the going rate is at least $40/hour +
And no options for extra pay for public holidays. When it should be at least 1.5 X or Double Time pay for a Public Holiday.
Although a mother above in the reviews is commenting the rates for Sittr should be lower as it’s just for ‘extra cash’ All Sittrs using this platform are required to have an up to date Working with children check and First Aid certificate.
This is of course, at the Carer’s expense. And they are not cheap to obtain.
Please add an option for Carers to set their own rate of pay. I have over 7 years experience and refuse to work for less than a checkout chick at Woolworths. It’s insulting. Until you add this option I will not be using your app and encourage my Nanny friends not to use it also.
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