Life saver!
So easy to use and helped us out tremendously in a last minute bind.
Great service
We feel very grateful for Sitters’ team’s hard work picking their dedicated sitters. And I know how thorough they are because many years ago I was a Sitter for Sitters and it was a long interviewing and checking process until I was accepted. An absolutely essential service to the community providing trustworthy sitters for when families need a helping hand. Please do keep up the great work.
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Confusing app, poor customer service
This is either a purposefully misleading app, or just a bad UX. I downloaded this app to see if I could learn more information about babysitters in London. Instead it walks you through a process to book your first babysitter. I had no idea I was creating an open call for baby sitters to apply. When I learned that they don’t let you contact sitters before booking, I asked to delete my account. Instead, the app selected ones for me. When I went to cancel (because I had no intention of ever booking a babysitter without meeting them first) I was charged £5. Either this was all by design or the app has some serious flaws.
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Response from developer
Thank you for taking the time to share your experience with us. When a booking date is entered during registration, the booking process is outlined each step of the way, to avoid confusion, and the request becomes live. We apologise that your experience was not as expected whilst registering. With regard to the cancellation fee, the email that is sent when you cancel a booking is a generic one. There is no fee payable for cancelling your first booking, and you would not have been charged.
Really positive experience
I would recommend sitters, the quality of people available and their communication and checking. The system matching process. Everything was really efficient and effective. Being able to see the sitters jobs and then how many jobs they’d completed for sitters gave so much reassurance.
Sitters phoned to make sure if there were any questions before the booking went ahead. It really eased my nerves! Would definitely use again.
Sitters phoned to make sure if there were any questions before the booking went ahead. It really eased my nerves! Would definitely use again.
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Buggy
The app is buggy. You can’t see messages from sitters on the app and when you do want to send a message to sitters the keyboard blocks the submit button. You have to type the message, then press the back button, a pop up appears asking if you want to discard draft then you click on no and then you can see the submit button. It’s such a faff. Amazing sitters on the platform but the app itself is awful and not entirely user friendly.
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