Inaccurate
Response from developer
Hi, thank you for the feedback, and I'm sorry for the frustration this has caused. First — please check your spam folder. We reply within 24 hours, and we already responded to your refund request yesterday, about 5 hours after you emailed us. Our reply was very likely filtered there. On the refund itself: we sent clear step-by-step instructions on how to request one. Refunds are processed by Apple, not by us, so we're unable to issue it directly — but we're glad to walk you through Apple's process. On accuracy: our app is designed to reach 5–15mm accuracy when the phone is held straight, so following the in-app guides makes a real difference. We're also about to release a new version that achieves ~5mm accuracy and stays industry-leading even when the phone is tilted. We're proactive in every way about helping users get accurate measurements and resolve refunds. Please do check your spam folder, as a filtered reply is the most likely reason you haven't heard from us — and feel free to reply to that email anytime.
Worked great… for a while
Response from developer
Hi, thank you for giving the app a real try, and I'm sorry the tag scanning let you down. The tag reader is working normally on our end, so the most likely cause is an internet connection issue — the scanner needs an active connection to read and process labels, and it can quietly fail if your signal drops or Wi-Fi is unstable. Please try again on a strong connection; in most cases that resolves it right away. If it still doesn't work after that, email us directly at support@sizeai.co — we reply within 24 hours and can look into your account and get you sorted quickly. Getting help should be easy, and if it felt like it wasn't, that's on us to fix. We're also improving the scanner and its guidance in our next release to make issues like this clearer and easier to solve. We'd really like the chance to turn this around for you.
