Password reset doesn’t work, support less than stellar
I got new Wi-Fi in the beginning of October, not realizing that I would have to connect the Skydrop unit to the new Wi-Fi. My sprinklers have not worked in four weeks and my lawn and plants are dead now. I used email support and got instructions on how to connect the unit to the new Wi-Fi. One of the necessary steps is to log onto the app on your phone. My password is not working, and the buttons on the App to reset the password do not respond to the touch. The app is useless. I went through the process of changing my password on their website, and still. Useless. The password does not reset. There is no phone support, only email support, and it takes a few days for them to get back to you. In the meantime, my trees are now dying. If they don’t support this app then what good is it?
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The “update” renders an already bad app totally worthless
Just a few weeks ago the app stopped allowing me to log in, saying password was wrong (I never changed it). Then I chose “forgot password” and was told I would get an email with the password reset link. Nope. Never arrived, not in spam, just didn’t happen at all. Yesterday I noticed an update for the app was available on the AppStore and thought “Oh good, they’re going to fix it now!” Nope. The app won’t even load beyond a big blue Skydrop logo which just remains on screen indefinitely.
I’ve been a Skydrop customer for over 5 years. The system has never worked better than when I first started using it. Weather accuracy was never good. It could be raining and Skydrop would still schedule watering as if no rain in the forecast (or even at the moment). My lawn has died in spots and I’ve reseeded more times than I’d like to remember because of spotty watering performance.
I believe the company is going out of business. If you’re looking for a smart sprinkler controller, look elsewhere. Don’t be fooled by the fancy display and pretty lighted ring. This system is crap, and the app is now useless.
I’ve been a Skydrop customer for over 5 years. The system has never worked better than when I first started using it. Weather accuracy was never good. It could be raining and Skydrop would still schedule watering as if no rain in the forecast (or even at the moment). My lawn has died in spots and I’ve reseeded more times than I’d like to remember because of spotty watering performance.
I believe the company is going out of business. If you’re looking for a smart sprinkler controller, look elsewhere. Don’t be fooled by the fancy display and pretty lighted ring. This system is crap, and the app is now useless.
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My Skydrop is still going strong
I’ve owned 2 Skydrops over the years. My current unit is still going strong. It works with Alexa and all of the features in the app that I use work as well. I am very appreciative that the app and cloud access is being maintained. My only issue is that I added the Hunter Rain-Clik bypass sensor along with the Skydrop expansion pack, but it doesn’t work. Thanks again for continuing to support your old customers. I’d hate to have to buy a Rachio.
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Avoid this bait and switch junk!
After being one of the original adopters of skydrop it’s finally time to leave and go with a Rachio system!
So I was baited and switched into buying the expansion module not for the extra sones as I only have 6 but for the rain sensor option which they said would be a required firmware update for it to work. Was told it was coming in 3 months well after 4 years later I’m still waiting!
Then to make matters worse they now want to change me just to be able to control my system!
I could of done the same control for free if they didn’t block my access or if they cared about there customers they would release the api so I could setup my own server connection.
And before they reply with the open letter to customers junk that doesn’t dust any mustard with me!
I paid good money for the expansion zone that was a total waste of money! And then paid lots for the system for it to not work as it should.
They say about hyper localised weather reporting it uses well it was raining all day but still it wanted to water the yard!
The junk can’t even Intergeator to my home weather station that’s connected to various weather sites and reports current weather.
At least my new rachio system can get info from my weather station!
So in short dump skydrop kick them to the kerb and get a rachio 3 you won’t be disappointed!
They only disappointment your have is with skydrop!
They should be dropped from the sky into the garbage landfill site!
So I was baited and switched into buying the expansion module not for the extra sones as I only have 6 but for the rain sensor option which they said would be a required firmware update for it to work. Was told it was coming in 3 months well after 4 years later I’m still waiting!
Then to make matters worse they now want to change me just to be able to control my system!
I could of done the same control for free if they didn’t block my access or if they cared about there customers they would release the api so I could setup my own server connection.
And before they reply with the open letter to customers junk that doesn’t dust any mustard with me!
I paid good money for the expansion zone that was a total waste of money! And then paid lots for the system for it to not work as it should.
They say about hyper localised weather reporting it uses well it was raining all day but still it wanted to water the yard!
The junk can’t even Intergeator to my home weather station that’s connected to various weather sites and reports current weather.
At least my new rachio system can get info from my weather station!
So in short dump skydrop kick them to the kerb and get a rachio 3 you won’t be disappointed!
They only disappointment your have is with skydrop!
They should be dropped from the sky into the garbage landfill site!
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Pay for cloud access, things are worse
Paid for cloud access so they can “maintain” things. Disabled smart watering (because it wasn’t working that well), set a manual schedule with fixed days and times. Shows the next estimated watering at a date in the future. Lawn is drying out and having to manually water (and it constantly states it failed to start watering when I do this, have to close the app and re-open to confirm watering has started).
Oh yeah, watering history? Never loads to show when I last watered (manually, with a custom schedule, or smart watering). My old fashioned timer from the 70s with mechanical gears was more reliable than SkyFlop. Will be switching to Rachio for sure next year.
Oh yeah, watering history? Never loads to show when I last watered (manually, with a custom schedule, or smart watering). My old fashioned timer from the 70s with mechanical gears was more reliable than SkyFlop. Will be switching to Rachio for sure next year.
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