Don’t put money
Response from developer
Hi Freestyleski101! We hear the frustration and won't dismiss it. Bonus payouts sit with the game providers and independent testing, not something we cap or set ourselves. Depositing regularly and feeling like the returns are consistently capped at the same level is a specific pattern worth looking at. Get in touch at support@slotsmagic.com and we'll take an honest look at your account rather than leaving you with a standard reply.
Rabish, same like owner
Response from developer
Hi Arges90! Thanks for leaving a review. We use certified RNG software and games are fully checked and audited by an independent company. This is a requirement of our casino license. Payout ratios are decided by the game providers with game play stored on their servers so you have the same chance wherever you play. For more info email support@slotsmagic.com
Hold Withdraws hostage
Response from developer
Helo, thanks for taking some time to leave your review, we are sorry to hear your sentiment in regards to our verification process. We highlight the need to verify your account and the documents needed to do so from the moment you sign up with us. Our verification team has to ensure due dilegence in any document we verify and if there are any issues we do our best to advise what has gone wrong or what may be needed. We also have real money blocks to give you the option to not play away your funds while waiting for verification. for any info please give our team a shout on chat, simply raise your query and request to speak to an agent for our Bot to transfer your chat to an agent.
Slots
Response from developer
Hello Musa, thank you for leaving your review. We are very sorry you feel this way in regards to your winnings, we do our best to ensure our games are 3rd party tested to ensure a fun and fair experience for our players. We thank you for your understanding and wish you much better luck in future.
Terrible
Response from developer
Helo, thanks for taking some time to leave your review, we are sorry to hear your sentiment in regards to our verification process. We highlight the need to verify your account and the documents needed to do so from the moment you sign up with us. Our verification team has to ensure due dilegence in any document we verify and if there are any issues we do our best to advise what has gone wrong or what may be needed. We also have real money blocks to give you the option to not play away your funds while waiting for verification. for any info please give our team a shout on chat.
