Lots of good, few minor tweaks to get 5*
I’ve had a few questions to ask customer services and they respond quickly and effectively.
To improve, the new app needs to have a section where I can see the entirety of today’s football games in one long list. At the minute they’re divided into leagues.
I’d also like to see my profit/loss for the calendar day, like you could in the old version of the app (at the minute, it’s a 24 hour period) & my ‘potential winnings’ for placed bets. That seems to have disappeared.
I’ll end by saying there are a wide range of events, which is a good thing.
Good service, poor app function
Top level service as an exchange bookmaker, but the app needs a lot of work to be dependable
Response from developer
Hi M1K3R5, Thank you for taking the time to leave your feedback and for your continued use of the app. We’re pleased to hear you find the platform intuitive and that you’re enjoying the overall service and exchange offering. We’re sorry to hear about the issues you’ve experienced on iOS, including markets not displaying correctly, lag, and occasional error messages. We understand how frustrating this can be, especially when it impacts reliability during use. Your comments have been noted as we continue working to improve stability and performance across all devices and operating systems.
Terrible customer service
Response from developer
Hi pcmfifa, Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and that you feel support response times have not met expectations. We understand how frustrating it can be when you are waiting for assistance. We also appreciate your comments regarding account limits. These are reviewed on a case-by-case basis in line with internal policies and responsible gambling requirements, and decisions are made based on a range of factors. We’re unable to comment on individual account decisions publicly, but if you would like to discuss your account further, please contact us via live chat or email so our team can assist you directly.
Needs improvement
Live streaming of racing throws an error (Aug 2025)- restarting the app doesn’t solve
The bids go blank when moving from tabs at times and only way is to restart the app to resolve this
Markets
Useless support staff
Happy!
Deposits and withdrawals are fast and smooth too!
Response from developer
Thank you for your excellent review. We're delighted to hear that you've had a positive experience with the Smarkets app, particularly regarding ease of use, competitive odds, and the responsiveness of our customer support team. It's also great to know that our fast and reliable deposit and withdrawal process has met your expectations. We truly appreciate your feedback and your continued support. - Jack
Getting there
Don’t do it robbing b
Pretty Diffiy
Customer service is horrendous
UPDATE
In response to the feedback - I received an email from Smarkets stating I placed a bet at 12:50:35 (which won) and then this was voided at 12:53:28 …….. so nearly 3 minutes after my bet do the whole 8 seconds thing is quite frankly a lie .
Happy to provide the email from yourselves as proof
Response from developer
Hi Seanypop, thank you for your feedback. We are sorry to hear that you have had a negative experience with us. If a market is managed by instant match, bets on the market will be matched immediately at the requested price, rather than placing a bet and hoping the price is still available after the countdown has reached zero. To protect users from court-siding, bets are then subject to an 8 second ‘Pending’ delay before being confirmed. The bet will be voided if a material event or suspected material event occurs within the ‘Pending’ period. Please feel free to reach us via email on support@smarkets.com if you would like to give us the opportunity to assist you further - The Smarkets Team
Worst app ever
Dynamic Island causes an issue
Poor customer service, slow app
Understandable that there are new betting regulations and so more know your customer checks have to happen, however Smarkets is incredibly inefficient. There have been a number of times where they have taken a week to respond, only to ask for the same documents that I had sent that week before. This, combined with the loss of access to deposits and other features, can mean that you lose access to your account for months at a time (I have been in the process for over a month now and it is still not sorted, and know someone else with the same experience). There is also no good feedback system, I have requested to talk to managers and report the awful service but these requests are left blank.
I am unsure who is responsible within the team for the severe lack of competence, however I have the names of the people who frequently send the same request back and so would expect management to contact me to get rid of the bad apples.
App loses functionality after a bit of usage and gets really slow.
Response from developer
Hi wooshmantag, sorry to hear of the issues faced on our app. With regards to the review, we are governed by the UKGC and have an obligation to complete compliance and safer gambling checks on all accounts as part of of licence regulations. I understand that the delay in getting back to you can be frustrating, however I can confirm that the team is trying their best to get back to you as soon as possible. Should you wish to provide further feedback, or if you have further queries, feel free to email us at support@smarkets.com. - Josh