Not smart
SMART? Not So Smart.
I purchased this certification because I needed to renew my CPR/First Aid certification. Unfortunately, the app has a quiz bug that makes the course impossible for me to complete.
On one question, I selected the four correct answers and the app still marked them wrong. When I tapped Retry, the app automatically selected a different answer — “bring the person to the hospital” — and would not allow me to deselect it. That answer is not listed as correct in the course material, and I had already tried it before and it was marked wrong. So there is literally no way for me to pass the question.
I contacted customer support and explained the problem with screenshots. Instead of investigating the technical issue, they simply told me which answers were correct — answers I had already selected. They did not address the fact that the app is locking an incorrect answer after Retry.
I have now spent several days repeating parts of this course because of the app, while my certification renewal deadline is approaching. I finally requested a refund and will use another provider.
The course itself may be fine, but a certification app has to work reliably, especially when customers are working against expiration deadlines.
I purchased this certification because I needed to renew my CPR/First Aid certification. Unfortunately, the app has a quiz bug that makes the course impossible for me to complete.
On one question, I selected the four correct answers and the app still marked them wrong. When I tapped Retry, the app automatically selected a different answer — “bring the person to the hospital” — and would not allow me to deselect it. That answer is not listed as correct in the course material, and I had already tried it before and it was marked wrong. So there is literally no way for me to pass the question.
I contacted customer support and explained the problem with screenshots. Instead of investigating the technical issue, they simply told me which answers were correct — answers I had already selected. They did not address the fact that the app is locking an incorrect answer after Retry.
I have now spent several days repeating parts of this course because of the app, while my certification renewal deadline is approaching. I finally requested a refund and will use another provider.
The course itself may be fine, but a certification app has to work reliably, especially when customers are working against expiration deadlines.
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Great for review
If you have already done an in person class and just need a review to maintain certification, I would definitely recommend this app. It will save you a lot of time!
Excellent
The app CPR course has excellent content, easy to understand and very effective! Much more efficient than in person courses! Highly recommend
Easy to use and convenient
Super easy to use and convenient. I’ve taken in person trainings for years at work so I was already familiar with the concepts. The quizzes were easy as a result. I had a sensor issue with the chest compressions but as soon as I focused on the accuracy grid while giving compressions, I passed. Will definitely recommend and use again.
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Great App
So convenient to be able to certify at home!
