A total failure of an application
Please spend some of your cookie profits on improving the website and app. It is not in any way designed to support the actual sale of Girl Scout cookies. It is not intuitive—I shouldn’t have to comb through multiple training videos AND consult a network of similarly frustrated troop leaders to figure out how to do simple things like track orders, figure out on-hand inventory, etc. Every action requires about twice as many steps and clicks as should be needed. Data is updated haphazardly, so it is impossible to use the app for any real-time tracking about how things are going. It crashes constantly, including but not limited to in the middle of transactions while customers are standing and waiting for orders to be processed. The “reporting” is a jumbled mess that requires me to do additional analysis to interpret. DO NOT MAKE GIRLS SIGN IN TO THE APP EACH TIME THEY NEED TO DO A CREDIT CARD TRANSACTION.
Whoever designed/coded/tested/released this did not understand the assignment. Please spend some time watching actual Girl Scouts and Girl Scout leaders try to use this, and then go back to the drawing board.
I have never left a product review for anything, but the atrocity that is this application moved me to make you the first.
Whoever designed/coded/tested/released this did not understand the assignment. Please spend some time watching actual Girl Scouts and Girl Scout leaders try to use this, and then go back to the drawing board.
I have never left a product review for anything, but the atrocity that is this application moved me to make you the first.
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Terrible All The Way Around
This app is absolutely terrible to navigate. It is not user friendly and way too many steps to create a single order. You cannot sort orders yourself by paid/unpaid or delivered/ordered. There is also no way to edit an order that uses the link and pays by credit card. One of my orders was cancelled for no reason at all because I wasn’t able to approve it! This app has made cookie selling twice as stressful for all of the moms and girls involved. I would select ZERO stars if possible.
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The worst part of my daughter being a Girl Scout is this app!
This app is absolute garbage! Designers need to scrap both this and the web version and completely start from scratch. Seriously, who approved this?
Crappy Web View
If I could give this app a 0, I would. As a Software Engineer myself, nothing makes me more irritated than seeing something like this. It’s a just a web view. They literally just load their website into a view and that’s it. Absolutely awful experience, especially when compared to Little Brownie Baker’s app. I wish the Girl Scouts could choose which baker to use for this reason. Or the Girl Scouts organization as a whole, fund a better experience for their girls.
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Why do I need a parent/guardian to sign me up!?
The fact that one needs a parent/guardian email to sign up is just ridiculous and so frustrating. The Girl Scouts encourage independence, but this is forcing girls to rely on their parents or guardians! I’m 17! I’m perfectly capable of signing up by myself! I’m sure the app works great, but that’s after you actually GET INTO IT!
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