A total failure of an application
Please spend some of your cookie profits on improving the website and app. It is not in any way designed to support the actual sale of Girl Scout cookies. It is not intuitive—I shouldn’t have to comb through multiple training videos AND consult a network of similarly frustrated troop leaders to figure out how to do simple things like track orders, figure out on-hand inventory, etc. Every action requires about twice as many steps and clicks as should be needed. Data is updated haphazardly, so it is impossible to use the app for any real-time tracking about how things are going. It crashes constantly, including but not limited to in the middle of transactions while customers are standing and waiting for orders to be processed. The “reporting” is a jumbled mess that requires me to do additional analysis to interpret. DO NOT MAKE GIRLS SIGN IN TO THE APP EACH TIME THEY NEED TO DO A CREDIT CARD TRANSACTION.
Whoever designed/coded/tested/released this did not understand the assignment. Please spend some time watching actual Girl Scouts and Girl Scout leaders try to use this, and then go back to the drawing board.
I have never left a product review for anything, but the atrocity that is this application moved me to make you the first.
Whoever designed/coded/tested/released this did not understand the assignment. Please spend some time watching actual Girl Scouts and Girl Scout leaders try to use this, and then go back to the drawing board.
I have never left a product review for anything, but the atrocity that is this application moved me to make you the first.
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Terrible All The Way Around
This app is absolutely terrible to navigate. It is not user friendly and way too many steps to create a single order. You cannot sort orders yourself by paid/unpaid or delivered/ordered. There is also no way to edit an order that uses the link and pays by credit card. One of my orders was cancelled for no reason at all because I wasn’t able to approve it! This app has made cookie selling twice as stressful for all of the moms and girls involved. I would select ZERO stars if possible.
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The worst part of my daughter being a Girl Scout is this app!
This app is absolute garbage! Designers need to scrap both this and the web version and completely start from scratch. Seriously, who approved this?
Crappy Web View
If I could give this app a 0, I would. As a Software Engineer myself, nothing makes me more irritated than seeing something like this. It’s a just a web view. They literally just load their website into a view and that’s it. Absolutely awful experience, especially when compared to Little Brownie Baker’s app. I wish the Girl Scouts could choose which baker to use for this reason. Or the Girl Scouts organization as a whole, fund a better experience for their girls.
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Why do I need a parent/guardian to sign me up!?
The fact that one needs a parent/guardian email to sign up is just ridiculous and so frustrating. The Girl Scouts encourage independence, but this is forcing girls to rely on their parents or guardians! I’m 17! I’m perfectly capable of signing up by myself! I’m sure the app works great, but that’s after you actually GET INTO IT!
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Horrible
Such a nightmare of an app. Not intuitive at all. Necessary tasks are impossible to do/take forever to find. Lots of useless info about skills girls will learn from selling cookies are shoved into this app - for what purpose? Why are half the tabs useless info like this when you can’t easily manage and see orders easily? I mean, it’s baaaad.
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Horrible app
This app lacks even the most basic of functionality, like the ability to save login information or to log in with Face ID. It’s incredibly aggravating to use. It’s quite obvious that the creators aren’t interested in improving it and making it more user friendly. If they did, they would read the feedback given and make the changes that have been requested for YEARS.
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Can’t even log in
I’ve used this app in the past, but now I can’t even log in. Why are the apps and websites for Girl Scouts always the worst and most frustrating part? Surely they can get some decent people to design for them.
It’s not good
The app is useful to check totals quick but outside of that you need to use a desktop browser. The curser doesn’t even work in the app when trying to edit type. It forces the app to jump to the bottom of the page. Incredibly irritating! Navigating the app is cumbersome and half the data you need isn’t available. The scroll function rarely works correctly when trying to scroll through troop members and troop data isn’t even available in app. Honestly, what use is this?
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Cannot login, the app keeps on moving the text boxes up everytime I try to put the information
Cannot login, the app keeps on moving the text boxes up everytime I try to put the information
Not all features transfer to mobile app/site
For instance I don’t have the option to mimic a user when using the app on my iPhone or accessing the desktop site in Safari. I can only use this feature when on a lap/desktop and as a busy leader and mom on the go I have my iPhone as my phone and computer.
Inventory system, CC payment
Inventory integration leaves a lot to be desired. Hard to see where the girl is in the goal because all of inventory shows as “sold”. Also, the app doesn’t integrate with any CC readers, so at booth sales, you end up having to manually type all CC information. Recommend ABC take a look at Traile End app for ideas on improvement next year.
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Needs work
The app works great for taking orders but that’s about it. There is no way to get the cookie by cookie breakdown without opening every order and adding them all up by yourself. Hopefully they will add a reports page in the future to help families keep track, especially if a family had multiple troops within it.
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Non Responsiveness
My mom ordered 100 boxes cookies ($400) on 1/29 and the website indicates all orders will be processed within 72 hours. It’s 2/10 and I still haven’t received any shipping information. When I log into the app it indicates the order has been delivered. I’ve sent multiple emails to the email address on the site and haven’t received a response back!!! We paid $60 in shipping and haven’t received anything. My mom went out of her way to purchase from my kids troop and could have easily purchased cookies in her hometown. These cookies were meant to be Valentine’s Day gifts for her essential workers. This is terrible and Girl Scouts and this crappy website should be ashamed of themselves. It’s one thing to have delayed shipping it’s a whole other thing to have delayed processing of orders. Shame on u and I will no longer be doing business through this venue!!!
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This app is terrible
You have to log in each time and it’s such a hassle. I’m also unable to edit orders to be able to fill in customer’s card details. This needs to be fixed.
Won’t update sales
I just started helping my daughter sell cookies, and people have been purchasing them through her link. However, it says it last updated her number of boxes sold yesterday at 11:50am. It hasn’t updated since so I have no idea who else has actually ordered anything or how many boxes she’s at now. I keep refreshing the app, the website, logging in and out, installing any updates needed on my computer and phone and still nothing. It’s so frustrating!
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Horrible
This app is horrible. It is not user friendly at all. It doesn’t have the correct totals of boxes sold. Also it doesn’t allow you to choose the rewards as you hit the tiers. For the cookies being their number 1 fundraiser this app is really bad. The candy website was much more user friendly. I would use that one again in a heart beat.
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App is better, but needs tweaks
The app is better than last year, but still needs some improvement. The social media links are odd- they go to the abc cookie pages - and pasting the girl’s link works only for Facebook. The link gets truncated when pasted into an Instagram profile & the abcsmartcookie page only appears to allow people to log in. They do not appear to be able to search for a girl to buy cookies.
In the app, the girls can’t view order details without going through edit mode. After any look or edit of anyone’s order, an update email is being sent to the first contact I entered- not sure if it goes to the email on the actual order updated. (Thankfully, the one getting every update is my email.)
Also, we have GF cookies to sell, but these appear to be a selection option only for mail order cookies. We are unable to select them for the girl delivered cookies.
The dashboard doesn’t credit the sales to the girl until a troop leader goes in to transfer cookies to that girl. Anytime we order more cookies, the troop leader also has to remember to enter this in the app under the girl.
In the app, the girls can’t view order details without going through edit mode. After any look or edit of anyone’s order, an update email is being sent to the first contact I entered- not sure if it goes to the email on the actual order updated. (Thankfully, the one getting every update is my email.)
Also, we have GF cookies to sell, but these appear to be a selection option only for mail order cookies. We are unable to select them for the girl delivered cookies.
The dashboard doesn’t credit the sales to the girl until a troop leader goes in to transfer cookies to that girl. Anytime we order more cookies, the troop leader also has to remember to enter this in the app under the girl.
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Ridiculous
Gives contradicting account of order total (dashboard vs manage orders). Cannot view order totals by type of cookie- you have to click on each individual order to create your own list.
Can’t even use
I can’t even get into it keeps saying I have the wrong password get better everything and also 0 stars
