Don’t bother
I get the service as part of my work package. I’ve tried to use it a few times now to just be bounced back when it comes to booking an appointment because if you’re ill, they don’t wanna know and their service isn’t suitable for you so unfortunately, I don’t know why this service is about if it’s not there to contact for support when you’re unwell. don’t bother installing it it’s the biggest waste of time you’ll ever know they just bounce you back and tell you to call 999 111 in an emergency
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Registration
Hi
I am trying to register, however when I get to the language box, it does not offer a drop down choice. I can’t therefore continue. Any help appreciated.
Many thanks
I am trying to register, however when I get to the language box, it does not offer a drop down choice. I can’t therefore continue. Any help appreciated.
Many thanks
Unable to register
Got to the point where it asks my language but there are no options to select. However cannot proceed further until field is completed!
No set up email sent, tried twice, checked all mail folders
Have given up on this app, all details correctly filled in, they say set up email sent, but it doesn’t appear.
Client code not available error
Hi can someone advise how to correct this error? Thanks
Fix your website
Your website doesn’t allow me to create account as unable to tick T&C box.
Outstanding service from Aig
After reading some of these reviews I feel compelled to write one.
I honestly never write reviews!
I had no issues installing the App but furthermore at a time when we can’t contact our family GP due to the bank holiday and late at night the assistance from Smart health was very much appreciated.
The Doctor called my wife back within 10 minutes of the request and spent a good amount of time answering questions and reassuring us.
He also offered to forward notes to our GP to arrange a blood test.
The App requires a little time to set up but my advice would be to do that now while you don’t require the service so the verification is complete ready in case you ever need to use it.
My Aig life insurance was competitively priced against competitors but having this private healthcare add on is invaluable to my wife, kids & I.
I honestly never write reviews!
I had no issues installing the App but furthermore at a time when we can’t contact our family GP due to the bank holiday and late at night the assistance from Smart health was very much appreciated.
The Doctor called my wife back within 10 minutes of the request and spent a good amount of time answering questions and reassuring us.
He also offered to forward notes to our GP to arrange a blood test.
The App requires a little time to set up but my advice would be to do that now while you don’t require the service so the verification is complete ready in case you ever need to use it.
My Aig life insurance was competitively priced against competitors but having this private healthcare add on is invaluable to my wife, kids & I.
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Can’t Agree To Terms
When I open the app on my iPhone, it tells me that I have to agree to two sets of terms and conditions. No matter where on the line I click (even in the check box) it just opens the terms document but doesn’t allow me to check the box. Because of this, the app is unusable for me.
Do not use
App always shows that the mobile device has been blocked. Bit pointless if you need to book an appointment and the app shows that.
Simply doesn’t work
This was provided as part of my new life insurance policy with AIG but I’ve tried every permutation of logging in and it doesn’t recognise my credentials. Ironically, struggling with this app is bad for your health. Delete.
Poor service
Got an emergency prescription from here to deal with severe pain, they promised me next day delivery but it’s not going to arrive for 3 days. Completely pointless, I should have just gone to NHS walk-in centre yesterday.
The app behave like a hoax
The video consultations never work.
You set app your appointment, send your ID verification by email and that is it. You wait until is time, log in in the app, click on “Start video call” then you get an error message and it always does it. You have to call and then they said they will call you back. It never happens! I Have tried several times. I have videos on my telephone to probe it it is not o time.
I think the video does not exist is just a selling point button.
You set app your appointment, send your ID verification by email and that is it. You wait until is time, log in in the app, click on “Start video call” then you get an error message and it always does it. You have to call and then they said they will call you back. It never happens! I Have tried several times. I have videos on my telephone to probe it it is not o time.
I think the video does not exist is just a selling point button.
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Gets stuck after selecting location
Can’t seem to use the app because it takes too long after selecting country to then provide an error message
Cannot select a time
I’m unable to select a time slot at all for any date, no matter how far in the future I choose. The UI doesn’t display the slots or even the scroll at all. I contact the service support team who said they would get back to me but they never did. iOS 14.2 / iPhone XS Max. I sent them photos via email months ago but still no response on fixing it.
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Impressive service
A beneficial platform. You never know when you may need something like this!
Could be better
Good service and easy to use but GP only on app is a shame.
Really basic
Nothing special