Ruim
Hard to cancel
Impossible to cancel subscriptions.
Response from developer
Hi Shawn, we’re sorry for the frustration, and we want to make sure you can cancel easily. Subscriptions purchased through the App Store are managed by Apple, so we can’t cancel them from our side, but you can do it in under a minute: Open the Settings app on your iPhone Tap your name at the top Tap Subscriptions Select Smart Printer App and tap Cancel Subscription If you were charged and didn’t intend to subscribe, you can request a refund from Apple at reportaproblem.apple.com. If you have any trouble with these steps, email us at ios-support@maxlabs.hk and we’ll walk you through it personally.
Terrible
Response from developer
Hi there, we’re sorry the app didn’t meet your expectations. Could you tell us what went wrong, such as a printer that wasn’t detected, a print job that failed, or something else? Please email us at ios-support@maxlabs.hk with your printer model and we’ll help you get it working. We’re also improving the app with every update, so please try the latest version.
Where is the clean printer head.
Response from developer
Hi, thanks for your feedback. Print head cleaning is a hardware maintenance function, so it runs from your printer’s control panel or the manufacturer’s own app, not from a third-party print app. We understand the ink suggestions can feel pushy, and we’ve shared your feedback with our team. If there’s a feature you’d like to see, let us know at ios-support@maxlabs.hk.
It won’t allow me to customize my labels
Response from developer
Hi, thanks for the feedback, and sorry for the frustration. To cancel a subscription, go to iPhone Settings > [your name] > Subscriptions, select our app, then tap Cancel Subscription. Label customization isn’t available at the moment, but we’ll consider adding it in a future update. If you have any questions, contact us at ios-support@maxlabs.hk.
Cancel
Response from developer
Hi, we’re sorry for the confusion. You can cancel your free trial at any time before it ends so you won’t be charged: open iPhone Settings > [your name] > Subscriptions, select our app, then tap Cancel Subscription. About compatibility, please make sure your printer supports AirPrint and is on the same Wi-Fi network as your phone. Send us your printer models at ios-support@maxlabs.hk and we’ll check them for you.
Doesn’t print anything
Response from developer
Hi, we’re sorry you couldn’t print. Please check that your HP DeskJet and your iPhone are on the same Wi-Fi network, that the printer is turned on and AirPrint is enabled, and that the app has Local Network permission (Settings > Privacy & Security > Local Network). The latest version also improves printer detection. If it still doesn’t work, email us your printer model at ios-support@maxlabs.hk and we’ll look into it.
