Great to worst
Great product but the app is worst, keep loading with blank screen. Please fix the issue otherwise we can’t use the light to do settings.
I like the app but
Keeps going blank and not showing anything tried deleting this is going to be the last time I delete or I will just return item I wanted to buy the smart reef tester device but I think I will stick with apex
Doesn’t work
App will not load. Hard stop doesn’t work. 😞
Terrible
Had this app for 2 years and in that time I don’t believe it’s ever worked properly.
Worst company ever
I own a store and I foolishly purchased 10 systems worth of Smart Reef Accessories.
The lights are the only thing that are half way decent if the transformers aren’t breaking.
This is the worst app I have ever used in my life.
Over $50k dollars spent with this company. One year after use every single thing is broken.
Do not buy this equipment!
The lights are the only thing that are half way decent if the transformers aren’t breaking.
This is the worst app I have ever used in my life.
Over $50k dollars spent with this company. One year after use every single thing is broken.
Do not buy this equipment!
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Bugs Galore
I recently purchased a Reef Factory roller mat for my aquarium. I want to use the app to monitor the equipment, but I can’t even register an account. The phone verification step isn’t functional. Additionally, the UI doesn’t intuitively indicate you need to scroll to enter more information. Please fix these bugs!
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No good
The app is an endless source of frustration. Not intuitive, connection issues and freezes. One star.
Does not work
App does not work, do not buy this product!
Just getting worse
Most apps improve over time. This one just keeps getting more complicated and unstable.
non functional
Tried to connect a device on an Apple iPhone 14 and 15, the device wifi was connected to the phone, but the app kept coming back with unable to connect to network. Without the app adding the device, the device is non functional. Pretty poor performance when you purchase a 700$ item and it’s controlled by a 1$ app that won’t function
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Not the easiest app to use.
Ran into several problems originally. Couldn’t register due to no SMS. Later found this went to email for some reason. Set up my feeder only for it to never work at the scheduled time. Turns out there’s a firmware update you have to run first. When you first start it asks tons of questions that should be optional and hidden away rather than part of the initial flow.
Very annoying but it does actually work despite the other reviews.
Very annoying but it does actually work despite the other reviews.
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Horrible app for good products
My experiences with this app have been nothing but infuriating, continuous problems trying to set time on the stupid slider while the dot glitches around the screen and goes nowhere I want it to, until it gets close to where I want it and give up. If more effort goes into this app and all the glitches get fixed, I might actually consider not selling my RF equipment and buying a brand that has an app that actually works
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Does NOT work
I’m a tech guy, even an app developer, and this app does not work for connecting to a WiFi network. I only have local (in person physical) control over my roller mat now.
7 months since the last app update? Are you guys out of business now?
7 months since the last app update? Are you guys out of business now?
App gets worse with every update
I have been using ReefFactory for three years. The app has always been clunky and lacking decent analytics. It has got worse with each update: often hangs, simple things getting harder to do. Adding new devices, or moving WiFi networks is woefully hard and unreliable. Five hours today trying to add one device after a WiFi change and still caught it to work. Avoid!
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Company don’t stand behind their products
Long story short there is a serious flaw in the product having to rely on connection to their cloud server. When their server fails (happened twice in a week before I swapped equipment) it’s anyone’s guess what happens in your tank, Reef Factory trying to shark responsibility for the damage their product caused
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Not Great!
App isn’t great tbh. Continually stuck in a connection loop and it’s very clunky. It’s a shame because the hardware is great. We just need a great app to compliment the hardware.
App is complete garbage
I cannot believe this company is making seemingly useful products. The app simply doesn’t work, lowered my signal to 2.4ghz. Connected then won’t connect, app does what it wants. The whole thing feels like some old code someone wrote and they patched in their own content. I have used horrible Chinese apps and got them to work. Everyone complains they can’t get their dosing pumps to work. Returning mine, Epic fail on the developer’s part.
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Unbelievable Does not work
What a disgrace I am returning my over $900 light because this app is hands down the absolute worst I’ve ever encountered please do better!! It doesn’t even open nor let you set up an aquarium and light! Disgraceful!!
Slow and Broken
Very frustrated with Reef Factory and this app. The app is slow to process, not very user friendly, and struggles to connect the product to a Wifi network. There is no refresh option when searching for a network either, so if it doesn’t pick up your network on the first sweep, you have to restart the setup process.
In addition, the reef log does not allow the user to add a new task and does not load the proper date. For me, every time I try to add a task the date suddenly changes to a random previous date. Absolutely useless.
Finally, the ICP tab does not let me upload data, parameters will not let me change PO4 to ppb units, and I do not see any preset options for my light so I am required to create my own lighting schedule as opposed to choosing one that has been vetted by the community.
Whole app and website need A LOT of work. Hope to see improvements soon.
In addition, the reef log does not allow the user to add a new task and does not load the proper date. For me, every time I try to add a task the date suddenly changes to a random previous date. Absolutely useless.
Finally, the ICP tab does not let me upload data, parameters will not let me change PO4 to ppb units, and I do not see any preset options for my light so I am required to create my own lighting schedule as opposed to choosing one that has been vetted by the community.
Whole app and website need A LOT of work. Hope to see improvements soon.
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Fix it !!!
Doesn’t detect the serial number !
