Smart Sleep Coach by Pampers™ User Reviews

Customer Experience

Positive experience27.7% of reviews
Neutral10.9% of reviews
Negative experience61.3% of reviews

~ Based on 357 written reviews from the US App Store.

What users say

Is Smart Sleep Coach by Pampers™ Safe?

Smart Sleep Coach by Pampers™ appears safe based on user ratings. AppsHunter Safety Score for Smart Sleep Coach by Pampers™ is 94/100.

This assessment is based on 5,952 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.4% of ratings point to a safe experience
2.0% of ratings suggest some concerns
4.6% of ratings point to a risky experience

~ Based on 5,952 App Store ratings for Smart Sleep Coach by Pampers™.

Is Smart Sleep Coach by Pampers™ Legit?

Smart Sleep Coach by Pampers™ appears to be a legitimate app. AppsHunter Legitimacy Score for Smart Sleep Coach by Pampers™ is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Always crashes

Love the app. The style, organization, history view and the education but 3/5 times when I open the app to track something it says “oops something went wrong try again” for how much you pay for this app it’s disappointing how often this happens.

Not all it’s cracked to be

This is nowhere worth the money you pay for the subscription. The sleep need calculations are wildly off, it doesn’t seem to notice trends and calculate that way. The advice also really isn’t great if you want to work a more gentle way. Don’t waste your money on a subscription.

Great for sleep but rubbish tech!

This app has really helped me to plan and track my baby’s naps and bedtime, it has been invaluable for that. However, the app needs improvement, multiple times I will try to open it and it will just keep loading but not open properly, sometimes I have to keep closing the app and retrying until it works. Additionally you need a good internet connection for it to work as well, I get that this is needed for the AI calculations, however it is really inconvenient when you are trying to live track a nap but don’t have connection, it would be useful if you could still track but be aware that the AI won’t update until connected.
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Continued charging me $60 every three months after I cancelled in the app

I downloaded this app to try, but at some point I decided I wasn’t using it really so I cancelled and forgot about it. It no longer showed up under my iPhone account subscriptions and the app said I had no subscriptions when I opened it. However I realized when I saw a $59.99 charge yesterday that it’s charged me 2-3 times since I cancelled. I had to log in to the website to cancel fully and they did offer a refund for the ONE charge but not the multiple charges.
Tired of apps and company with predatory practices
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Free to get, pay to use

While the app is free there is not an option to use the app for free there is only the option to subscribe. Most apps have a limited free version and the premium fully unlocked version

First time moms must have!

As a first time mum I didn’t know what I was doing wrong I couldn’t understand the sleeping cues and I didn’t know how many naps she should actually be having so for the first 2 months our sleeping was chaos and she was always crying me not knowing it’s cause she needed to sleep. This app has helped workout the routine that she should be having and now my baby is the most smiley and easy baby and because of the sleep times the app suggested she has learnt her sleep times and I now know what I’m doing with her.
There’s a lot of baby apps especially for sleeping yes you pay for a subscription but it’s the only app that’s worth it!
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Glitchy!

I have been using this app for over a month now. The purpose is for the nap guessing times which works well when our schedule is off or interrupted. Pampers Sleep Coach automatically adjusts future nap times to accommodate bed time etc. HOWVER the app is glitching and I need to reset my day or the whole app. The sleep time I ended will continue running and this messes up the whole schedule! I would not pay after the free week!
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They keep charging even when you have cancelled

They keep charging your card even when you have cancelled. Be very careful! I can’t get ahold of anyone for a refund. Super shady

Great app but so buggy for cost

This app is incredible, but I spend so much time being frustrated because of all of the bugs. This is unexcused for a $30 a month app. However, it is worth the frustration, therefore giving because it does have my baby sleeping through the night and when I don’t, she doesn’t sleep as well.

WASTE OF TIME

Took me through a 10 minute process to define my baby’s sleeping habits and then when it made the plan it told me that you had to pay.

Waste of time it could have told me at the start the cost so I could have deleted the app straight away.

£120 a year is outrageous

Subscription HELL

This app uses Paddle to process its transactions. If you sign up with your Apple account, you will be in hell trying to cancel, sent down endless roads of AI perdition, all the while racking up $60/mo charges. Go get Huckleberry instead.

Not worth paying for

DONT WASTE YOUR MONEY. The sleep tracker is pretty easy to use but the AI predictions are very hit or miss. It says if you have concerns about the schedule, to message support but they take your email then never reply. The AI schedule is now so off it’s useless and no support people have emailed back after two weeks and three inquire. Even the chat bot doesn’t reply after claiming someone will reach out. Also even after you mark that baby has woken up from over night sleep, it keeps the sleep timer counting up on the lock screen which feels like it’s mocking you when your up with the baby 45 minutes before they should be
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Worked for us

We struggled once we hit the four month sleep regression but this app and its sleep method really helped. One thing I’d say is to make sure you do the courses, otherwise you’ll only be using the tracking part of the app. Great!

Great app but takes forever to open

Please fix this part

Common sense

This app “walks you through” a bunch of of common sense info about sleep that you can find for free anywhere else. There are no new or novel tricks or tips to getting your baby to sleep. It just has you take a quiz to see which type of sleep training will work best for you. However, if you are like me, and you already put baby to bed drowsy and have a steady sleep routine but bay will just scream like a banshee the moment the are put down.. crickets. Even from the “sleep expert” That youre supposed to be able to consult with. Also, when you’re exhausted and getting up all night already, who’s really going to grab their phone and log all the actual wake up times? Not first on my agenda, so stop congratulating me my baby slept all night when really we were up all night 🤣
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Didn’t work for us.

This is a great TOOL to help with ideal wake windows. However after 2months of use with no improvement, even though the app claimed there was…it’s hard to believe it was the APP that “helped” and not just the phase of the toddler ending or changing. Especially considering the times were the same as what were used prior to app recommendations. To sum it up, I spent 2 months hoping sticking to the same bed and nap time would change her sleep patterns. Which it didn’t, but because I started the app during a very bad sleep week, it believed there was improvement.
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Not worth the money

Using ChatGPT was more helpful on sleep advice

No help

This app basically outlined what I was already doing with regards to napping, nap times, wake windows etc and my 7 month still doesn’t sleep. In fact when I would try and put her down at 7pm for example as directed by the app, she would wake every half hour through the night rather than her previous every 3-4 hours.
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Not worth paying for

DONT WASTE YOUR MONEY. The sleep tracker is pretty easy to use but the AI predictions are very hit or miss. It says if you have concerns about the schedule, to message support but they take your email then never reply. The AI schedule is now so off it’s useless and no support people have emailed back after two weeks and three inquire. Even the chat bot doesn’t reply after claiming someone will reach out
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Good app overall, would like a few extras

Really good app, useful for recording everything to ensure you know what’s going on with your baby. Specially in the early days when everything is hazy and you can’t remember what you did when!
It’s helped me and my husband become more in tuned with our baby’s wake windows and sleepy cues (basically she doesn’t do them 😅), we haven’t managed successful nights without wake ups but she does still require feeding so that might come later.
It would be nice if you could add notes to the diapers to track if they were “off” or unusual. And it would be great to be able to record medicine such as calpol doses as well. Also, I can see the time of the nap/sleep on my Apple Watch which is good but I can’t stop or start it from there. It would be good if this could be done for the future, would be especially helpful for night time wake ups.
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