Scammers
Their support team sucks
License Activation
I already have app license but the new update automatically connects to App Store payment system. How do I put the activation code that I already have?
It’s not worth it for free also
Avoid this app even if it’s free. No features to match tivimate or other better apps.
Broken promises
My experience with IPTV company was extremely disappointing, with promises made at the time of purchase not being honoured later on. When I tried to get clarification, i received conflicting explanations and no meaningful assistance. Customer support seemed more interested in avoiding responsibility than resolving the issue. If you’re considering a long term subscription, be aware that what you’re told when signing up may not be what you receive in the end.
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False promises and terrible customer service
I would not recommend Republic IPTV.
I purchased a 36-month subscription and have proof of the plan, but my service was disconnected after only 2 years. When I contacted Nidhi, I was told the 36 month offer was a “mistake” and that my subscription was actually for 2 years. When I asked to speak with a manager, I was referred to Riya, who repeated the same explanation and could not offer any solution.
Despite having written confirmation of a 36 month plan, the company refused to honour it. The lack of accountability, poor customer service and unwillingness to resolve the issue made this an extremely frustrating experience. Trying to resolve issues with them is a complete waste of time.
I purchased a 36-month subscription and have proof of the plan, but my service was disconnected after only 2 years. When I contacted Nidhi, I was told the 36 month offer was a “mistake” and that my subscription was actually for 2 years. When I asked to speak with a manager, I was referred to Riya, who repeated the same explanation and could not offer any solution.
Despite having written confirmation of a 36 month plan, the company refused to honour it. The lack of accountability, poor customer service and unwillingness to resolve the issue made this an extremely frustrating experience. Trying to resolve issues with them is a complete waste of time.
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Errors not fixed in months
Poorly maintained app, been waiting for errors to get fixed for months.
I was asked to create a ticket by following the link, but all that link does is ask you to plug off the tv and wait 1min to restart the app which doesn’t solve anything.
I was asked to create a ticket by following the link, but all that link does is ask you to plug off the tv and wait 1min to restart the app which doesn’t solve anything.
Not a good app
Not working at all.
It’s a gliching app
It’s a gliching app
Does not work
I purchased a lifetime full license which allows you to bundle devices. But it does not work. Customers service is not very helpful. There is also no way to map buttons to my TV remote. Pressing the OK/center button does nothing. Disappointing and a waste of time.
Response from developer
Hello, you can use the color buttons (view, sort, favorite, search) by pressing and hold the Center/OK key for few seconds, you'll notice the options will be highlighted. If you experiencing any issues with the app or with adding your devices to a bundle, please open a ticket here: http://smart-stb.tv/help and we will help you out.
Errors not fixed in months
Poorly maintained app, been waiting for errors to get fixed for months
Response from developer
Hello, The only official way to contact us is via our ticketing system. if you experience problems with the app, please open a ticket here http://smart-stb.tv/help and we will help you out.
Aspect Ratio
App doesn't support aspect ratio to adjust and also the navigation should be improved. This works better on TV rather on phone. Hoping some updates on this soon
Response from developer
Hello, Currently the aspect ratio cannot be changed on Apple devices. This feature will be added with next app updates.
Keep getting error
This app use to work great until it started getting error
Oops, this cannot be played now,
more info smart-stb.tv/np
Oops, this cannot be played now,
more info smart-stb.tv/np
Unable to access virtual touch control on my iPhone.
I cannot trigger virtual touch control by pressing and holding on the screen to allow me to flip channel when in full screen. Finger swapping up or down on the screen also doesn’t work. Plz fix this issue!
Response from developer
Hello, The only official way to contact us is via our ticketing system. if you experience problems with the app, please open a ticket here http://smart-stb.tv/help and we will help you out.
Works well
Excellent app smooth and doing exactly what I was looking for
Only one small issue
Very nice app and cheaper. Only one thing needs to fix, we couldn’t add more portals. When I change the portal 1 to 2, it’s shutdown.
Log in doesn’t launch and portal disappeared
It worked for 5 days and then the portal disappeared. When you click for support it takes you to the log in page and you can’t get the log in fields to launch. No support to help.
Update: I did contact them as per their response and the offered no workable solution or refund for the sub I lost. It’s like they mine others subs for their use.
Update: I did contact them as per their response and the offered no workable solution or refund for the sub I lost. It’s like they mine others subs for their use.
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Subtitles
There is no subtitle option make it on
No video resume playback option
There is no option to resume the playback for vod content. We will have to start playback all over from the beginning and keep fast forward to the point where we had stopped. It’s such a pain
Log in doesn’t launch and portal disappeared
It worked for 5 days and then the portal disappeared. When you click for support it takes you to the log in page and you can’t get the log in fields to launch. No support to help
Not working properly
Tried to play few movies don’t able to open in mobile app
Videos wont load on phone network, Pathetic customer service
Smart STB has been a huge disappointment on my iPhone. The app simply refuses to load any videos when WiFi is turned off, even though I have a strong 5G+ connection and plenty of mobile data. Not only does my paid portal fail, but even the demo portal doesn’t play anything. This makes the app unusable on mobile data, which defeats the purpose of having it on a phone.
When I reached out to support, the responses were unhelpful, vague, and at times outright rude. It was clear they didn’t read my message or understand the issue. Instead of troubleshooting, they sent irrelevant replies and showed no willingness to assist. Based on my experience and other user reviews, poor customer service seems to be a recurring issue with Smart STB.
For an app that requires a paid license, this level of technical unreliability and lack of support is unacceptable. I do not recommend Smart STB to anyone who expects to use it on mobile data or needs responsive customer service.
Pros:
• Works on WiFi (sometimes)
• Supports multiple portals
Cons:
• Does not work on mobile data (5G+)
• Even demo portal fails to load videos without WiFi
• Extremely poor and rude customer support
• Paid app with unresolved critical issues
I hope the developers address these problems and improve both the app’s reliability on mobile networks and the quality of their customer service. Until then, I suggest looking for alternative IPTV apps.
When I reached out to support, the responses were unhelpful, vague, and at times outright rude. It was clear they didn’t read my message or understand the issue. Instead of troubleshooting, they sent irrelevant replies and showed no willingness to assist. Based on my experience and other user reviews, poor customer service seems to be a recurring issue with Smart STB.
For an app that requires a paid license, this level of technical unreliability and lack of support is unacceptable. I do not recommend Smart STB to anyone who expects to use it on mobile data or needs responsive customer service.
Pros:
• Works on WiFi (sometimes)
• Supports multiple portals
Cons:
• Does not work on mobile data (5G+)
• Even demo portal fails to load videos without WiFi
• Extremely poor and rude customer support
• Paid app with unresolved critical issues
I hope the developers address these problems and improve both the app’s reliability on mobile networks and the quality of their customer service. Until then, I suggest looking for alternative IPTV apps.
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