Manual load notification
Please add a push notification option for when a student is manually loaded on the bus. Our school district has a policy that once the student has been manually loaded (i.e. forgot their Smart Tag) five times (“strikes”) in one semester, then the student cannot ride the bus until they find/buy a new Smart Tag. The problem is that there is no system in place to notify parents, until it’s too late and your student is denied a ride home. A simple push notification would be extremely helpful to keep track of manual loads. (Yes I know I can login each day and see how my student loaded.)
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Not reliable
Doesn’t update when bus is on the the way it’s only update me while child is at school being picked up.
horrible
i was looking were the bus was and it said 30min away it was already 7:30 and the app kept logging me out all the time i went to check it this experience was absolutely terrible
Live Activity
When accessing live activity I cannot tell what is going on or where the bus is. I accessed it this morning before sending my son out and could only see - “Michael’s bus is on it…” Is on its way? Is on its way to the school and he missed it? Is simply on its way to the school? This feature needs the ability to show the complete message.
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Not able to see map
I can never see the live map when my student is in route to and from school tried to contact “customer service” multiple times only to find there is no true customer service
Peace of mind ! 🫶🏾
I absolutely love the SmartTag app and how useful it is for parents. Being notified when my daughter gets on and off the bus, when she’s dropped off at school, picked up, and even how close she is to being dropped off gives me incredible peace of mind. As a parent, that level of awareness is priceless and makes every school day feel a little less stressful.
While I know the app could use some minor fixes here and there, I truly believe many concerns come from parents wanting more without fully understanding how the system is meant to work. Overall, SmartTag does exactly what it’s supposed to do—and it does it well. I genuinely appreciate how it keeps me updated and connected to my child’s daily routine. I’m very thankful for SmartTag and the reassurance it provides!
While I know the app could use some minor fixes here and there, I truly believe many concerns come from parents wanting more without fully understanding how the system is meant to work. Overall, SmartTag does exactly what it’s supposed to do—and it does it well. I genuinely appreciate how it keeps me updated and connected to my child’s daily routine. I’m very thankful for SmartTag and the reassurance it provides!
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Bad app
This app is bad. It kills my battery and over heats my phone. B4 support gives me useless tips. I’m on the newest iPhone with newest app version
No alerts on. iPhone 15
I’m no longer receiving alerts after upgrading to iPhone 15z
This my 1st year
This is my son’s 6th grade school year and my 1st time using the app I love it it keeps us from standing outside in the heat and cold I track the bus and it’s lets me know when to tell him to go to the bus stop I know exactly when he’s getting home in the afternoon I love it
Notifications consistently don’t work
Despite allowing all notifications for this app, I routinely don’t get them. This is a problem since some days my child’s bus takes a different route and arrives 20 minutes early. Luckily my neighbor was there today and I had set her as an allowed adult, else I don’t know what would have happened.
Multiple didtricts
There is no way to link students from multiple districts to one account.
Not working
The app was working fine at first. Now, I do not get any notifications for my child’s bus. It shows he’s on the account but it’s no longer linked. Please fix the issue.
No tracking available
App worked fine from the start of school until today. The location services show not available
Stopped getting notifications
When the app worked, it worked great! Not anymore! We are pushing the school district to find another company. We are gathering signatures for a petition now.
No sirve.
Estuve intentando agregar a mi niño, y jamás se pudo. Me regresa al principio, cuando agregó toda la información. Después de encontrar a mi niño, me regresa y me regresa al principio. No sirve.
Hello
I just wanted to say this is a beautiful app. Tells you when the bus is coming and when the child gets on the bus, where your child is at all times and where your child gets off the bus. I love it!!
Live GPS problems
Fix the live gps. It’s not accurate at all and, looking at other reviews, other people have had the same problem but no one has even tried to fix it. No wonder this app has horrible reviews.
Please fix it
No bus route is assigned to my child. I called them and they said to refresh my app to see the update, but still no bus route assigned. I emailed them but didn’t hear back. It’s been almost a week. Don’t know when my child can take the bus. Very frustrating.
Do they hate us this much?
Implementing an app that has customer service replying to our grievances “tried logging out and back in?”. Transportation number now has us guardians practically blocked. What are we supposed to do? My kid has now been late twice in the first two weeks due to the blind trust that this app would be able to do the bare minimum. I had the map telling me the bus was a neighborhood away while it was sitting right in front of me. Should I really need to be buying my child an AirTag ? We live in the Texas heat and this app has the audacity to present itself as deserving to have this many flaws. I’m tired of having to be forgiving on the shortcomings of this excuse of guardian resource. If they’re going to block communication with transportation, they could at least have a batter functioning app. We shouldn’t beg for it to work. We shouldn’t be adapting to it, it should evolve.
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Buggy app
Works great when it’s working. Most days it doesn’t. Student’s profile picture randomly disappears and reappears. Push notifications on the bus don’t give any information and certainly don’t push. Only think I can see is AFTER my son arrives at school when it should show he was loaded and unloaded. Doesn’t matter if the student scans his tag or the monitor manually tags him.
I can see where his bus is on the live view but it doesn’t tell me how close or the time range until they make it to our bus pickup.
I can see where his bus is on the live view but it doesn’t tell me how close or the time range until they make it to our bus pickup.
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