SMART tag™ Parent App Reviews: Is It Legit?

Customer Experience

Positive experience10.4% of reviews
Neutral7.3% of reviews
Negative experience82.4% of reviews

~ Based on 193 written reviews from the US App Store.

What users say about SMART tag™ Parent App

Is SMART tag™ Parent App Safe?

SMART tag™ Parent App does not appear safe based on available data. AppsHunter Safety Score for SMART tag™ Parent App is 45/100.

This assessment is based on 146 user ratings, with an App Store average of 2.1/5.

Safety Analysis

28.2% of ratings point to a safe experience
7.7% of ratings suggest some concerns
64.1% of ratings point to a risky experience

~ Based on 39 App Store ratings for SMART tag™ Parent App.

Is SMART tag™ Parent App Legit?

SMART tag™ Parent App appears legitimate, with a few gaps. AppsHunter Legitimacy Score for SMART tag™ Parent App is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Ok for the most part

Buses can sometimes not appear on the map at all, causing a student to miss their bus, this is because the bus can lose connection and the gps signal fails to go through. It was fine most of the time though. But there were several days where I didn’t know where the bus was.

Could be better

This is definitely more convenient than waiting around for the bus. However between the live activity sometimes glitching with freezing on the map location and the custom time alerts for the bus arrival not taking other stops into account for an ETA, it's not as helpful as it could be. Having a status indicator or status bar with upcoming stops and completed stops would be extremely useful to quickly glance at with a chaotic morning. It would be even more useful to have a status indicator, live activity, route information, and notifications easily viewable/accessible in a widget so the app doesn't need to be opened every single time. My child's bus route has been changed by the district's transportation department and the change didn't come with any notifications which has caused a lot of confusion. Even if the district should send out their own communication, the app should provide alerts for any programmed route changes too. Additional changes that would be useful are allowing student accounts so that they can also access the route info/changes/live tracking on different devices and having integration with different home hubs like Alexa or Google Home to help with household management.
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So helpful!

I absolutely love being able to update the girls’ dismissal and track their locations.

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Do not use this app my son missed the bus 10 times because of this app

App is broken

Latest update broke the app, won’t login or work at all.

Useless app

The name of this app is an example to oxymoron. For example it sends out a message saying the bus is expected on time when it is already 5 min over the scheduled time. Then the bus arrives after 20 mins.

Does not link my student

I have been trying to link my student to the account for 40 minutes and it takes me on a loop of having to enter the info, recognizing the student, but once I clock in”link” it shows me nothing on dashboard, then says I have no linked students and offers to link again. Also the system recognizes me initially by my email address but now the account says that both my email and phone number aren’t recognized. A useless app
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Amazing and Peace of mind

I am extremely happy to use this app. The features are just right. You can setup alerts for you to know how far the bus is so you can plan your arrival. I setup alerts when the bus is 5 mins away so no rushing in the morning. So far tracking is showing accurately. I like the alerts setup once the student gets on and off the bus.

This is a huge step for me as previously I was using Apple AirTag which I left it in my child’s school bag. Sometimes the relay is too slow.
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Useless

App is useless and never works

Never loads!

I loved this app when my school first started using it. Now it never loads past the log in screen, but I’m still receiving notifications?

Not Accurate

This app isn’t accurate at all. I had hope for it but I have to rely on Life360 to see where my kids are at. Hopefully they’ll have a big update.

Need to enhance the system's ability to track the map!!

It is working on notifications, but not quite in line with my preferences. I've used the app for over a week and noticed it never shows the map to track where the bus has gone. Please take the time to upgrade our system rather than relying on the app owners to fix it after every review of compliance. Do better to make people satisfied.
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fix the app

doesn’t work, missed the bus multiple times because driver picks up too early

Terrible

This app is awful! Live activity map is practically nonexistence while students stand around way past their scheduled pickup time because notifications you set to give an eta when the buses will arrive doesn’t come through or comes through a couple of hours AFTER pickup.

Absolutely Horrible

I am not going write the whole detail about my horrific day caused by this app. My child was basically lost today and wife and I had to track her down. This app may have been a great idea and seemed fitting to the current needs of school system but ui, features, dashboard, and etc. absolutely absolutely do not help and function well at all.
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Better than nothing

The map is not one that shows where anything currently is. The notifications come an hour before or after you’ve already loaded your child. So the only good thing it does is tell you if your child is on the bus or off. There’s nothing to tell you where either are.

Love the concept but it never works right

I love the concept of the app. But the map is never working. I cannot see where the bus is, only says bus is on its way. It used to work, but now is not. I like to see exactly where the bus is when they are on their way because the timing is off from the minutes i set a notification. It also will not notify me consistently. I get them for some pickups or drop offs but not consistently even when the notification is on. Please fix so it works as it was intended.
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Use to work

Does not even update where the bus is anymore just shows a blank screen

Malfunctioning August 2026

Location Maps not loading on live activity, just a white screen, this use to work but not anymore. alerts are not received on requested times only when 3 to 4 minutes away instead of 10 as requested.

Terrible App DO NOT RECOMMEND

The app is for school bus riding and it hardly ever keeps up with the students on the bus. Doesn’t update the location very often and it’s super slow and annoying. Try to use a different one that actually works, because this one doesn’t.