Smartcare for Parents User Reviews

What users say

Top reviews

Easy and peace of mind

I love to have let photos know when she’s in when she’s out works perfect perfectly

Great system

Super simple to use!

Greatness

My child has really advanced since been going to the school. This school is a blessing for Waylon Floyd.

Pretty good app, silly fees

App works fine, didn’t have fees before and does now, idk what for, charge the facility not the families

Clunky, Outdated

This app seems like it was created 10 years ago and has zero updates. Not very intuitive. Very very basic functions. Would not recommend.

Can’t sign on as new user

I just downloaded the app and it doesn’t have a screen for new users. I just forces me to enter email and password, which I don’t have because I’m a new user! Please fix.

Confusing billing

I wish it just showed how much for each day!

Cannot open the app

It just suddenly cannot launch the app on my phone. And there is no message notifications, no daily update notifications. Poor app feature.

Easy to use app

This app is very intuitive and easy to use.

Terrible for communication

There is no way to talk directly with my children’s teachers, which seems to be a running theme in all of the reviews so you think they would have provided some sort of answer for that. The app takes forever to load any media, which makes it challenging to see your children’s photos. lastly, they’re now charging parents to use a checking account to pay their bills. I understand a credit card fee, but a direct pay checking account. Just seems like they’re robbing parents.
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Unreasonable Convenience Fee

Strong dislike for convenience fee, especially as a percentage

Not the best

After you pay the bill you have to manually close the app and restart it for the amount to refresh. They need to update this feature

Payment

The “convenience” fees tagged on to the already increased rates of childcare are excessive. The delays in confirming processed payments make it appear as if I have missed a payment for days at a time. Apparently it is troublesome to adjust the rates which leads to us being overcharged.

App signs me out

App signs me out from time to time. I have to log back in during dropp off time, which is time consuming.

Payments

Only sometimes takes my payment. It usually takes me a few days of trying before it finally accepts the payment.

Flawed Set-Up

Makes no sense how this is set up. Charges don’t even post the day of services but only a couple days later and by the time they post that your bill is ready, a late fee has already attached! Seems like you’re getting ripped off in late fees!

Great app

User friendly and so easy to make payments

QR Code scan not working

First time having an issue with this after using this app for a few years now. Was trying to sign in my child for school but the QR Code scanner wasn’t working. I’ve already deleted the app and re-installed it and made sure camera use was allowed but still doesn’t work. Please fix, thank you.

Need better features

Upgrade your payment system to allow credit card payments with fixed $3.50 fee
Statements format is confusing showing the record of payment period not the billing period

Invoicing

Very confusing