iPhone 17 pro max
Please update software to be compatible.
Only works with older phones
Doesn’t work with iPhone 16. It’s been out over a year. That’s just nuts. I contacted Tylenol and they said they don’t know if they have plans to update the app. They should stop selling the scope if they aren’t going to make it compatible with current phones!
Only works with older phones
Doesn’t work with iPhone 16. It’s been out over a year. That’s just nuts.
Response from developer
Hello! We're sorry to hear this. However, our team would love to chat more about your experience to see how we can help. Please give us a call at 1-877-895-3665. We are available M-F 9am-5:30pm EST. We hope to hear from you!
Absolute garbage, horrible privacy
This app is an absolute garbage. It does not let you share the recoding with the provider. I don’t see any option to export or actually send it. On top of it, it tried to sell your data and data of child. Do not recommend.
No update for new phone models
I’ve used this app many times and it’s saved me in dozens of trips to the clinics for my kids. But I upgraded to the iPhone 16 (a year old phone) and the app is not up to date with it. So I no longer can use this app or camera that cost over $70. It’s really annoying and now I have to take my son to the doctors tomorrow to check out his ear which will cost 2x as much as a virtual appointment would have been with this camera. Extremely frustrating.
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Not backwards compatible
Hi, love the app but I can’t use this with new phones. That’s fine but what’s worse, I can’t even sign in to view previous recordings. At least let me sign in and see my records from my old phone
Works as promised iPhone 13+
Had to take off my phone cover, and the initial, one time setup with the app took a few minutes, but once done, helped me get treatment for my nephew in no time! Beats taking a trip to Urgent Care!
2022 iPhone SE Not Supported
I just got it and tried to open the app. I got a message that my phone is not supported. I have a 2022 iPhone SE. The website says basically every iPhone back to the iPhone 6S from 2015 is supported and it says “iPhone SE (Gen2.0)” supported.
Not compatible with advertised phone models
Packaging says this works with iPhone13 but most definitely does not. Will not align to the 3-lens camera rendering the device useless and a major waste of money.
Great App!
It’s a great way to send videos to your Dr if it’s difficult for you to access healthcare on a regular basis.
Not compatible
Very dissatisfied that it does not work with newer model iPhones. My son started pulling at his ear today and I received this as a baby shower gift and thought I’d be able to use it. Everyone in my home has an iPhone 13 or newer so we’re unable to use the device !
Not Compatible with iPhone 13 Pro???
It’s not compatible with the iPhone 13 Pro yet?? The phone was released a year and a half ago!
Good
Enjoying product with one of my old iPhones. Wish there was a physician mode to remove some of the cumbersome clicking before being able to examine.
Less clicking makes life easier.
Less clicking makes life easier.
Only compatible with some iPhones and not compatible with android at all
My husband has Android and can’t use this app or the device. Instructions are not accurate. One figured out how to use this on my iPhone, image isn’t clear. Awful that i have to take off my phone case and camera lens protector, then squeeze this into the device. I’m afraid of getting my phone lens scratched or dropping my phone trying to get the device on! I don’t know how the device itself gets such good ratings because the app has bad ratings and I found it to be so frustrating that I’m writing a bad review.
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Please have a Physician mode.
Hello. This product is great but there needs to be a physician mode. I am a pediatric doctor and love to teach my students how to recognize any ear infection. I’ve had an older version of this device which is near its end of its life. This new version is great, but I need a mode to view images without the arrow, pointing to the eardrum, and a way to record videos to keep on my phone
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My iPhone 12 ProMax is not compatible
I purchased this thinking that it would be awesome only to find that my iPhone 12 ProMax is not compatible, even though the Tylenol website says that it is.
I have sent an email to Tylenol, but who knows if I’ll hear back.
Money wasted it appears.
I have sent an email to Tylenol, but who knows if I’ll hear back.
Money wasted it appears.
i never write reviews, but what an absolute mess
i have an iphone 13 which they list as compatible, but upon downloading the app i find it is not. so money wasted right there. Tylenol is a big company, for them to not have iphone 13 or 14 compatible is a total joke, unless they've already given up on this product.
The fact that also needs a screwdriver to install a battery and is not usable right out of the box is such a bad user experience. Most of us using this have sick kids that we need an accurate temperature reading on immediately. Not only is this app not compatible with current devices, but requires about 20 minutes of set up.
I'm still baffled that this product isn't discontinued. absolutely terrible.
The fact that also needs a screwdriver to install a battery and is not usable right out of the box is such a bad user experience. Most of us using this have sick kids that we need an accurate temperature reading on immediately. Not only is this app not compatible with current devices, but requires about 20 minutes of set up.
I'm still baffled that this product isn't discontinued. absolutely terrible.
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“Compatible with iPhone 6” but not really because needs iOS 13 which isn’t available on the iphone6
Super disappointing experience, wasted a bunch of money and hours trying to set up this device. do better Tylenol, develop an app that works on the software of supposedly compatible devices.
Don’t waist your money
Unless you have an old Iphone the app does not work. Developer should update its product according with the new technology and not expect consumers to get stuck in the past!
Be careful
Be careful of this product and this app. Lists that it’s compatible with most iPhones and it is not. I have the 13 and it’s listed as compatible and now it’s useless because the app won’t work with my phone. Why lie and say it’s compatible?
