SMARTMD appears to be a legitimate app. The AppsHunter Legitimacy Score for SMARTMD is 85 out of 100 points across 7 verification signals from App Store and developer data.

SMARTMD User Reviews

Name: SMARTMD
Rating: 4.7 (263 reviews)

SMARTMD

SMARTMD Corp

💼 Business

🏥 Medical

Customer Experience

Positive experience53.8% of reviews

Neutral15.4% of reviews

Negative experience30.8% of reviews

~ Based on 13 written reviews from the US App Store.

Is SMARTMD Safe?

SMARTMD appears safe based on user ratings. AppsHunter Safety Score for SMARTMD is 92/100.

This assessment is based on 263 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.8% of ratings point to a safe experience

3.4% of ratings suggest some concerns

3.8% of ratings point to a risky experience

~ Based on 263 App Store ratings for SMARTMD.

Is SMARTMD Legit?

SMARTMD appears to be a legitimate app. AppsHunter Legitimacy Score for SMARTMD is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Can’t even start

Downloaded app, not allowed to create account from app…went to website on desktop, called support line, got voicemail. Now I should know well enough, from the very fact that I’m calling the support line before I ever even have access to the product, that I should just move on.

Don McLawhorn

3 years ago

Response from developer

Dear Dr McLawhorn, Thank you for reaching out to SMARTMD. Given the sensitive ePHI (electronic patient health information) that clients store in our apps, we do require users to have a verified account. To get setup, please call our offices 7am-7pm EST, or you can also reach us via email at support@smartmd.com. Thank you SMARTMD Customer Care

Easy Peasy

I have been a happy customer for over 15 years. They are fast efficient and accurate.
Of course there have been rare glitches but customer service is readily available, patient and courteous.
I wish all medical admin support was this smooth. Easy peasy!!

23 4

5 years ago

Works for me!

Never had a problem with this app. Company is extremely responsive and customer friendly.

ruby3399

7 years ago

More explanation

There is not enough explanation
For a new year.

Elvira99

7 years ago

Incredible app

Extremely intuitive, straightforward design, loved it.

Sanders MD

8 years ago

New bug

After a reinstall of the app it now jumps back into the recording when I stop recording. When I hit record again it says I'm trying to record over the previous recording and asks what to do. I have to manually move the slider down to the end. Absolutely infuriating. If I can't get a fix for this quick I will be looking for an alternative to SmartMD.

DubJ35

8 years ago

Response from developer

Sorry you're have trouble with the app. There is an option to change this behavior under Settings. Here are instructions. Please ring customer support 855-762-7863 if you'd like us to walk you through these steps: 1. Go to Settings 2. Choose Recording Options 3. For "Record At End", slide option to ON

David Baker MD

The answer to EHR frustration. Excellent service. Highly recommend

bakereyeinstitute

8 years ago

Response from developer

Thanks for the feedback. We're proud to serve Baker Eye Institute.

Pretty Good App

The timeline view was a much needed enhancement to the product.

Jmarie3021

10 years ago

Great app!

More than the typical dictation app. I use it to dictate patient reports; HIPAA security was critical, which I found missing from almost every other app in the store.

Shorewood3926

10 years ago

Dictation app with photo/video

Who would have thought to add taking photos and video to a dictation app. Cool add ons. Very useful and saves me a lot of time when dictating patient exams.

The Jeff Mo

10 years ago

Get a horse to go with this buggy app

When it works, it's great. However, it crashes frequently. Often dictations will not upload. If you happen to make the mistake of getting a phone call while dictating - that dictation might be unusable, requiring you to manually enter the patients name and dictate a new note. For something designed for a professional environment it's a bit disappointing.

rsmithjr2

10 years ago

Response from developer

Thanks for the feedback regarding crashes. We found the root cause related to a bug in IOS 9.x. That issue was resolved 2 years back.

Look somewhere else for your transcription needs

A terrible app that ultimately will only serve to frustrate the user when dictations are not able to be transcribed. Supposedly even after a recent app update, this app is still incompatible with iOS 9.

INION

11 years ago

Response from developer

Appreciate the feedback. Yes, we had numerous challenges with iOS 9 in which Apple had deprecated numerous libraries we were using. IOS is now on version 11 and our product has worked well with the latest builds.

Not Ready for Prime Time

Difficulties with their software, poor transcription quality and poor customer service (not inattentive but unable to solve problems) led us to drop this service after several weeks of failed implementation. Twice as expensive as having our own transcriptionist, which we were prepared to absorb had it worked as advertised.

Kswl