Missing monies and pro version
Response from developer
Hi Jason, I'm really sorry for the trouble. First, please don't worry about not being able to reach me — I did receive your email and replied on 2 July, so do check your inbox and spam for a message from contact@smartmixin.io (that's the right address to reach me anytime). On the £8.99: when I checked both the App Store and our payment records, I couldn't find a completed charge on our side. That usually means the subscription was started but didn't fully go through, so nothing got activated — which is why premium isn't showing. If the money did actually leave your account, I'll put it right straight away, either by switching premium on or refunding you. The quickest fix is to tap Restore Purchases under Settings > Subscription in the app; if that doesn't do it, just reply to my email with the charge date and whether it lists Apple or SmartMixin as the merchant, and I'll sort it out.
