You let me down
So disappointed in you guys. I have always been loyal to Taylor products and you really dropped the ball on this one. I bought my Taylor scale because of the app and the data it supplied me to support my good health. It has not worked for a long time now and you don’t seem to care to fix it. It has been displaying “Network Error” for over a year now. Yes I have the latest version. Please step it up and protect your brands reputation. Sad to see your lack of concern and attention to this matter :(
-Former loyal customer
-Former loyal customer
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App issues
Have used the scales for two years without problems until I upgrade my iPhone this month. Now I am unable to log back into my account. It is showing network error. I have deleted and redownloaded the app to see if this would work and it has not. Tried to reset password and it showed network error.
Was very happy with the scale and app until now. I hope that this error gets fixed and soon if not will have to go back to my Fitbit aria scales.
Was very happy with the scale and app until now. I hope that this error gets fixed and soon if not will have to go back to my Fitbit aria scales.
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Constant network error
My account was logged out of on my iPhone and upon username/password input a pop up dialogue box of “Network error” happens. I gave up on gaining access to my account and went to register a new account and you still get A “Network Error” pop up. The app is unusable currently. Can’t get past the login or register screen. Please fix the network error issue or allow for use of the app.
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Recently quit working
I’ve been using this app successfully for many years but it has recently broken and now it says “network error” and is jeopardizing my ability to record weight with muscle mass and body fat. I may need to finally go buy an Apple Watch this week.
I just realized that an Apple Watch doesn’t resolve the issue. The scale is working and it’s the App I need to replace so I may have to buy a different scale that will send Data directly to the Apple Health app. I need to export my data first because I think tracking the body fat % and weight over the past 10 years should prove valuable as I make a push to cement a diet and exercise routine.
I just realized that an Apple Watch doesn’t resolve the issue. The scale is working and it’s the App I need to replace so I may have to buy a different scale that will send Data directly to the Apple Health app. I need to export my data first because I think tracking the body fat % and weight over the past 10 years should prove valuable as I make a push to cement a diet and exercise routine.
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Won’t let me log into my account
Somehow this app lost Bluetooth connection with my scale. I tried about 30 times to pair my phone to the scale and it would unpair every time the scale sent a reading. So I installed this app and reinstalled it, now I can’t log into my account. All my weight history for five years disappeared from Health app. This is a poorly designed app. Looking to buy a body composition scale from another vendor. This app is too fragile and I can’t log into my account in the website too.
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