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SmartServ Grundfos MY

SmartServ Grundfos MY

by GRUNDFOS PUMPS SDN BHD

1 ratings
2 reviews
📊 Productivity

Archived App (Last seen on 1 Jun 2026)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • July 29, 2019
  • February 19, 2020

Features

Developer

GRUNDFOS PUMPS SDN BHD
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SmartServ Grundfos MY screenshot #1 for iPhone
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About

This app connects Grundfos customers with service partners for pump-related service and installation requests. It allows users to track progress, interact with service providers, and manage pump inventory. Service partners can manage their teams and assigned requests.

✓Create service or installation requests
✓Manage pump inventory
✓Find nearest service partner
✓Track service progress
✓Interact with service providers
✓Rate and provide feedback
✓Manage service engineer teams
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What's New in SmartServ Grundfos MY

1.0.4

February 19, 2020

Bug fixes and UI improments

User reviews

Most RecentHighest RatedLowest Rated

Doorstep Service within 24 hours (5 stars CS)

2023 May update - I can confirm that this app works effortlessly. Just for context, I applied for warranty claim (suspecting motor faulty as my booster pump stopped functioning). To my surprise they showed up at my doorstep the next morning upon confirming with me via phone call. Turns out the issue was with the capacitor - hence knowingly they brought a new set and replaced it accordingly. Since it’s under warranty, the whole service was FOC.
PS: Service took less than 20 minutes, in my case.

Highly advice for those of you experiencing any sort of issues with your booster pump to lodge a Service Request in this app and provide all information as accurate as you can. Choose ASP nearest to you and the technician would likely arrive on the next day, good luck.
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Vasanth_Vasanth_

ID

How to create an ID? There is no way to create a new ID
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FAQ

What can Grundfos customers do with SmartServ Grundfos MY?

Grundfos customers can create service or installation requests, maintain their pump inventory, find the nearest service partner, track service progress, and interact with service engineers. They can also rate the service received and provide feedback.

What features are available for Service Partners in SmartServ Grundfos MY?

Service Partners can manage their team of Service Engineers, assign service requests, and interface directly with customers. They receive notifications on discussions between engineers and customers, and can search and monitor assigned issues.

How does SmartServ Grundfos MY help track service progress?

The app allows users to keep tabs on the progress of their service requests and receive notifications. This ensures transparency and keeps both customers and service partners informed throughout the service handling process.

Can I manage my pump inventory using SmartServ Grundfos MY?

Yes, as a Grundfos Customer, you can maintain your inventory of pumps within the app. This feature helps in quickly raising a service call when needed.

How does SmartServ Grundfos MY facilitate interaction between parties?

The app provides a direct communication channel for customers to interact with Service Partners and Service Engineers. Service Partners can also interface with customers, call them, and respond to requests directly through the platform.

What is the update frequency for SmartServ Grundfos MY?

The app was last updated on February 19, 2020, with version 1.0.4. Further update frequency information is not available in the provided data.

What devices does SmartServ Grundfos MY support?

SmartServ Grundfos MY is supported on iPhone and iPod devices. It is available for users aged 4 and above.

Does SmartServ Grundfos MY have ads?

No, the application does not contain advertisements. It is a free application without in-app purchases or ads.