Network error
Willnt reload so can look at camera
Response from developer
Hi rocketman 83, we're sorry to hear you're having trouble with the app. Please reach out to us directly at support@defendercameras.com so we can help resolve this issue for you. Best regards, Precious C | Defender Customer Experience Expert
Crashes
At some point in Q4 2021 the app stopped working on my iPhone, it crashes as soon as I log in.
Response from developer
We sincerely want to help. Would you mind giving us more information about what happened here? Please reach out to our Team, so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Kind Regards, Amanda M |Defender Customer Experience Expert Amanda M. | Customer Experience ExpertHello Memphisbelle,
When is this App going to get fixed?
It’s terrible, please get it fixed or I’m switching from Defender to something else.
Response from developer
Hi Chuck, We appreciate your honest review. We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here? Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Looking forward to hearing back from you soon. Kind Regards, Maha M. | Customer Experience Manager
Horrible
I can’t even get the cameras to connect. I’m giving up on defender. One star because I can’t give 0.
Won’t stay logged in
App constantly logs you out! And It’s 2020, I don’t need to be reminded I’m using 3g/4g!
Response from developer
Hello MG7709,
Horrible
Always stating corrupted. A waste of good money!
Response from developer
Hello Belkboo,
Garbage App
No customer service. App freezes constantly and doesn’t respond.
Response from developer
Hello Simon,
Works fine
So far works fine. I am not seeing the problems that others see. The only thing I can see it that is has not been updated in ages.
Update:
After having the camera and the app installed for while, the one concern I have is updates there hasn’t been one in forever. Also the sensitivity on the camera is insane even in the lowest setting it notifies us about everything that moves let it be rain or flashing lights. But seriously this app needs an update desperately, along with better sensitivity controls.
Update:
After having the camera and the app installed for while, the one concern I have is updates there hasn’t been one in forever. Also the sensitivity on the camera is insane even in the lowest setting it notifies us about everything that moves let it be rain or flashing lights. But seriously this app needs an update desperately, along with better sensitivity controls.
Show more
To say the least- it’s very unfriendly and non professional
Anyone who has owned a defender camera knows how difficult it is to get it going for the first time. But things don’t stop there, the app is inconsistent in its behaviour, very poor instructions and when you want to retrieve video of captured motion - God help you; no fast forwarding, no sign on the time line mentioning a recoded motion and the most annoying thing is that when you forward the time line even by few seconds it starts reloading the whole thing again. To clerify my point, you basically need to watch the whole 10/15 minutes clip patiently to see the motion that your camera recorded, what a clumsy app! And usually you will see the motion in the last second of the clip, just a glimpse of it. Very unserious business.
Show more
Poor interface and instructions
I’m had my system for about a year and I’m not really happy. I get regular errors with the cameras going offline, amongst other things. I find the interface to be clumsy and the instructions are shockingly bad. When you want to view multiple cameras, every time you log in you have to add them again - they don’t just stay in one of the viewports. Most recently there is a problem with the notifications. I clicked to receive notifications from one of the cameras, but every time I switch screens, it shuts it off. I don’t particularly want to try uninstalling and reinstalling as the setup takes a while.
Show more
Terrible app
This app logs you out every time it closes. Says “invalid login. Please log in again.” The alerts work ok but you cant scrub through minutes of captured video to look for the movement it alerts on. Not easy to move around within the app but it does provide basic functions. Developers need to do much better because the camera hardware works well.
Show more
SMARTSIGNAL APP DOES NOT WORK
Installed on iPad. Constantly looses signal. Very difficult to reconnect. Camera pictures are good. Please fix the app.
Junk
Total junk app. It always rewinds 1 hr when trying to watch a video. If trying to watch something within the last hour you are out of luck.
Updates needed after IOS13
App keeps kicking you out and you have to log back in constantly.
The app is useless.
Shame to be the developer.
Update the app
It’s utterly trash
Unbelievable
I have been trying to set up and it won’t accept my password for my account and no customer service number. It’s going back. Really dumb app.
Frustrating
The cameras are great but this app is absolute garbage. It’s basically useless. I wanted cameras that I could access with ease from my phone but this app makes that impossible. If I were defender, I would find a different app developer. I can live stream but that’s it. It’s impossible to view any historical footage in any logical way.
Show more
Horrible app!
Every time I want to look in on my cameras, it has logged me out. If there was an emergency, I would not be able to check in. Because be too busy logging in! It doesn’t matter which device I’m on, or operating system. It always logs me out! Fix this, my goodness.
Horrible app
Nice camera but the app is horrible. When you record a video or take a photo it will not appear in the history. You have to take another picture or record another video, wait for the thumbnail preview to appear, then click on it to load the folder where all of your files are. Very poor execution.
