Smashburger User Reviews

Customer Experience

Positive experience37.5% of reviews
Neutral9.6% of reviews
Negative experience52.9% of reviews

~ Based on 280 written reviews from the US App Store.

What users say

Is Smashburger Safe?

Smashburger - Burgers & Shakes appears safe based on user ratings. AppsHunter Safety Score for Smashburger is 94/100.

This assessment is based on 19,232 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.8% of ratings point to a safe experience
2.0% of ratings suggest some concerns
4.3% of ratings point to a risky experience

~ Based on 19,232 App Store ratings for Smashburger.

Is Smashburger Legit?

Smashburger - Burgers & Shakes appears to be a legitimate app. AppsHunter Legitimacy Score for Smashburger is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Love them

I work at Claire’s and I go to Smashburger every shift for lunch break lol I love them and I love the food. I always have the same meal so they don’t ever expect a huge order lol. I appreciate them too

What happened to BOGO?

I used to love the discounts they pushed out on the app. A lot of BOGO offers. It has been a long time since they’ve offered good discounts. As a result, I have not been to Smashburger very often lately. I will likely delete the app fairly soon.

Worthless

Unbelievably when you’re ordering from the menu, there are no prices. What kind of a stupid idiot designed this? Good grief.

Dumb Glitch

I cannot create an account. Stuck in an endless “validation error” after inputting name, number, bday. It’s been stuck for months. Very stupid.

Useless app

When the app is launched it just stays stuck on the Rewards tab. Can't change anything. I cant even get to the menu. This app is junk.

Smash

I luv them erverrhing about the food and customer service

Who’s Thee Best… JESSICA!!!!

It started pouring down and I had a $2 off meal deal coupon to use. I kept trying to figure out what I was doing wrong then Jessica came along and made everything right!!! Thank you for multitasking and assisting me with my order!! Appreciate you Hun🫶🏾

Amazing food

5 stars

Bacon not cooked

I love the bacon stack smash but the bacon is disgusting cause it's not cooked.

Great Burgers for a great price

The best value burgers in the town! $5 for a single and $7.50 for a double at this quality is unheard of! I would like to see real cheese option to make it healthier.

Great

The best

App needs work

Compared to other applications, the ordering process and glitchy software on this application is bad. Need some work nothing specific just bad sometimes it works sometimes it doesn’t.

Website is terrible

I had to put the same information multiple times
The screen kept flipping back and forth between pick up and delivery

Very nice

Very nice place and employees- Danielle is awesome. Clean and food is good.eat is well cooked and packed.

Gift Cards

Paying with gift card can get difficult on the app.

Horrible service

Cashier is was very rude !

Points taken away

Not enough Smashburgers to be able to get to on a weekly or even monthly basis. I only give them three stars because every time I do get to go to a Smashburger my points have already been taken away. It’s very frustrating! Stop making points expire

Rewards

We should receive more points for orders over 15 dollars

Receipt didn’t work!

I really enjoy eating at smash burger. I’m disappointed my receipt codes haven’t been working.

Your Systems Suck

Glad you brought the brisket back and although we love your food your systems suck. Once again no one at your store in Dillon, CO can ring up a sale using your gift cards. Are you trying to chase away loyal customers?