Horrible service
Cashier is was very rude !
Points taken away
Not enough Smashburgers to be able to get to on a weekly or even monthly basis. I only give them three stars because every time I do get to go to a Smashburger my points have already been taken away. It’s very frustrating! Stop making points expire
Rewards
We should receive more points for orders over 15 dollars
Receipt didn’t work!
I really enjoy eating at smash burger. I’m disappointed my receipt codes haven’t been working.
Your Systems Suck
Glad you brought the brisket back and although we love your food your systems suck. Once again no one at your store in Dillon, CO can ring up a sale using your gift cards. Are you trying to chase away loyal customers?
Scottsdale & Thomas
Great location, excellent staff! My order is ready early & with a smile!
No editing meals
I couldn’t remove pickles from my meal.
Glitchy
The app is glitchy and was unable to remember my password or select from credit cards I have saved on my phone. It was slow. It was difficult to scroll up and down during the checkout. I know not a great app.
App not working (order error)
There is a error message when you try to pay for the items in the cart. Website works fine however. App doesn’t.
Can not charge to saved gift cards
Reported half year ago. No change. Money stuck in the account but can not be used. What a waste!
Lovely
Finally, an app that doesn’t ask you to tip for takeout.
Ease of access
App makes it super easy to order and coupons come in clutch!
Error. Will not honor rewards
FAIL. I saved 600 points. Went to redeem, tried to add the offer, it said offer not valid and expired in a month. So I can use it, and there’s no way to reverse the points. So they will expire and I will have lost them. What a joke. Latest version of iOs on iPhone 16promax
The app does not let me pay
I have tried multiple times to place an order via app and check out, but payment does not go through. I receive an error. Maybe its an Alaska thing?
Bad
The app really sucks when using gift card
Getting rid of all the good stuff.
got rid of the extra beef patty option. Do better please & bring back the extra patty option. This is murica…stop inhibiting the gainz
Former employee
Good app, sad that smash burger changed up so much in the past 10 years. We miss having big burgers, doubles are sloppy. We miss the specialty burger for every state, unique things like that is what keeps customers coming back even when out of state. Never heard someone want to go to a BK or McD’s when they go to another state, there is no reason for that. Smash burger needs to bring back specialty state burgers. Twin Cities burger was so good, Colorado Burger, The Windy City Burger! That was a special
Thing yall had going there. Bring back the option to have a big party instead of doubles, and bring back state signatures
Thing yall had going there. Bring back the option to have a big party instead of doubles, and bring back state signatures
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Push Ads
Love this place, but even though I have push notifications off in the settings, they’re still pushing marketing junk to my phone and lock screen. Not cool.
App is trash!!!
The new app is horrendous. Not user-friendly at all. Discombobulated way to order meals. Have to order everything à la cart. And then cannot add different. Drink flavors of the same size. Get it together, Smashburger!
Greta UX UI
Easy to check out will update review on the burgers
