Smashburger User Reviews

Customer Experience

Positive experience37.3% of reviews
Neutral9.6% of reviews
Negative experience53.1% of reviews

~ Based on 271 written reviews from the US App Store.

What users say

Is Smashburger Safe?

Smashburger - Burgers & Shakes appears safe based on user ratings. AppsHunter Safety Score for Smashburger is 94/100.

This assessment is based on 19,232 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.8% of ratings point to a safe experience
2.0% of ratings suggest some concerns
4.3% of ratings point to a risky experience

~ Based on 19,232 App Store ratings for Smashburger.

Is Smashburger Legit?

Smashburger - Burgers & Shakes appears to be a legitimate app. AppsHunter Legitimacy Score for Smashburger is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great Burgers for a great price

The best value burgers in the town! $5 for a single and $7.50 for a double at this quality is unheard of! I would like to see real cheese option to make it healthier.

Great

The best

App needs work

Compared to other applications, the ordering process and glitchy software on this application is bad. Need some work nothing specific just bad sometimes it works sometimes it doesn’t.

Website is terrible

I had to put the same information multiple times
The screen kept flipping back and forth between pick up and delivery

Very nice

Very nice place and employees- Danielle is awesome. Clean and food is good.eat is well cooked and packed.

Gift Cards

Paying with gift card can get difficult on the app.

Horrible service

Cashier is was very rude !

Points taken away

Not enough Smashburgers to be able to get to on a weekly or even monthly basis. I only give them three stars because every time I do get to go to a Smashburger my points have already been taken away. It’s very frustrating! Stop making points expire

Rewards

We should receive more points for orders over 15 dollars

Receipt didn’t work!

I really enjoy eating at smash burger. I’m disappointed my receipt codes haven’t been working.

Your Systems Suck

Glad you brought the brisket back and although we love your food your systems suck. Once again no one at your store in Dillon, CO can ring up a sale using your gift cards. Are you trying to chase away loyal customers?

Scottsdale & Thomas

Great location, excellent staff! My order is ready early & with a smile!

No editing meals

I couldn’t remove pickles from my meal.

Glitchy

The app is glitchy and was unable to remember my password or select from credit cards I have saved on my phone. It was slow. It was difficult to scroll up and down during the checkout. I know not a great app.

App not working (order error)

There is a error message when you try to pay for the items in the cart. Website works fine however. App doesn’t.

Can not charge to saved gift cards

Reported half year ago. No change. Money stuck in the account but can not be used. What a waste!

Lovely

Finally, an app that doesn’t ask you to tip for takeout.

Ease of access

App makes it super easy to order and coupons come in clutch!

Error. Will not honor rewards

FAIL. I saved 600 points. Went to redeem, tried to add the offer, it said offer not valid and expired in a month. So I can use it, and there’s no way to reverse the points. So they will expire and I will have lost them. What a joke. Latest version of iOs on iPhone 16promax

The app does not let me pay

I have tried multiple times to place an order via app and check out, but payment does not go through. I receive an error. Maybe its an Alaska thing?