More options and simpler steps
Needs more options more buttons to figure things out in the app app could just be updated with more features
Mr. Nour
I have been with SMCU SINCE 2004 and I have been so lucky to be with SMCU, the team is so supportive and welcoming. Thank you so much for all of your hard work!
Never works properly
Every time I need to use the app, it tells me I need to update info even though it’s all up to date, horrible banking app.
Poor
Service is poor. System with ATM is really bad. Several issues depositing money at ATM machine. Several times machine has been down. Could use a couple more branches. Maybe one in Ashland or Holliston. Convenience reasons. Other than that the banking policies are pretty good.
Wondering why it takes so long for you to reply to these reviews.
Are you going to replace the ATM machines with new ones that work?
Wondering why it takes so long for you to reply to these reviews.
Are you going to replace the ATM machines with new ones that work?
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Poor
Service is poor. System with ATM is really bad. Several issues depositing money at ATM machine. Several times machine has been down. Could use a couple more branches. Maybe one in Ashland or Holliston. Convenience reasons. Other than that the banking policies are pretty good.
Mainly favorable
I enjoy the accessibility of my branch, and helpful service.
Only criticism is phone sign in into sensitive and puts a hold on the account too quickly if you make a mistake signing in.
Only criticism is phone sign in into sensitive and puts a hold on the account too quickly if you make a mistake signing in.
Refinance Imminent
Very dysfunctional app
Atrocious customer service
Atrocious customer service
Disappointed
Do not hold my deposits longer than you quote me
This is infuriating
This is infuriating
Response from developer
We are sorry to hear that you are experiencing difficulties. Please contact our team at (866)-585-7628 so we can get a better understanding of this and work towards a solution.
Glitchy App
I love SMCU. However, the new mobile app update is poor. It gives an error message that I need an internet connection when I try to access my accounts. I need at least two tries and sometimes more to view my accounts.
Try again….
Just recently it started getting glitchy and logging you out time to redo it
Great Personel service….always helpful
I really enjoy doing business with a small local bank.
Rubbish
Absolute trash. Locks you out for every little transaction you do, requiring you to call the branch every time.
Accurate. Love email transaction and balance alerts.
Great Credit Union. App works. Accurate. Interface is not straight forward, but it is so small, I can find everything. Optional email alerts are great, but the information in the emails is not presented for quick analysis - too many useless words. Alert setup is overly clunky. Everything works in the app, and it is appreciated, but it could use some organization.
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My Family Credit Union
I’ve been with St Mary’s for over 50 years. Always there when I need a car loan, personal loan or just advice on handling my money.
Slow
New update slowed in Mobil app
TERRIBLE!
Start over. Login is abominable. Only account where I have issues with login for over a year!!
Obtuse interface. Slow. Clunky. Broken.
Update Oct 2022 (3*): Email alerts seem to be fixed as of 9/29/22. Thanks. I had one email address that worked, but now getting 100% of alerts on multiple email addresses that had not been getting alerts since Feb. Interface is still clunky with poor flow seemingly built by people who don't use it, but I am getting accustomed to it. I trust the app, but I don't like it. I have learned to search for error messages not near the actual input, though I am not confident I would have found it.
Original (1*): Love the Saint Mary's Credit Union. App, not so much - Unacceptable theses days. Less than a year ago the App worked great. Now App keeps getting worse. Designed by people who don't use the features. For example, on some edits, need to scroll through multiple pages of other unrelated settings first to edit a check box - when I press edit, it should go right to the edit data. Warnings of an incorrect typing are hidden and need to be searched for - found by accident. Email alerts are flaky on some email addresses that are successfully used by my brokerage company. I could go on, but it does no good. Unfortunately, if I find another institution with a more reliable App, I will move my money.
Original (1*): Love the Saint Mary's Credit Union. App, not so much - Unacceptable theses days. Less than a year ago the App worked great. Now App keeps getting worse. Designed by people who don't use the features. For example, on some edits, need to scroll through multiple pages of other unrelated settings first to edit a check box - when I press edit, it should go right to the edit data. Warnings of an incorrect typing are hidden and need to be searched for - found by accident. Email alerts are flaky on some email addresses that are successfully used by my brokerage company. I could go on, but it does no good. Unfortunately, if I find another institution with a more reliable App, I will move my money.
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It won’t access the camera on my iPhone
I guess that broke with the last update. There’s no way to tell the app by going into settings or privacy or a camera to link to the app. So there’s no way to remotely deposit checks at the moment using an iPhone.
Face Recognition
App is pretty good. Not sure why the developer hasn’t included face recognition. Newer iPhones don’t have fingerprint option anymore, would love to not have to type in my password every time I log-in.
Really outdated
I have no issues depositing checks, checking account status, etc, but the display and lays out of this app is straight out of Windows 95. SMCU- please have your app developers make this app state of the art/easy to use/and clean looking!
