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SmileVoice

SmileVoice

by Smile Telecom Holdings Ltd

76 ratings
50 reviews
🔧 Utilities

Archived App (Last seen on 7 Aug 2026)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

Released
December 8, 2015
Updated
October 5, 2016

Features

Developer

Smile Telecom Holdings Ltd
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FAQ↘︎
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About

This app allows users to make clear and reliable voice calls over their 4G LTE internet connection. It also enables voice, video, and conference calls, plus SMS messaging, when connected to any data network. Enjoy enhanced communication and value from your data bundle.

✓Clear and reliable voice calls
✓Voice, video, and conference calls
✓SMS messaging
✓Use on any data network
✓SuperQuality voice calls on Smile 4G LTE
✓Activate service with Smile number
Show original description

What users say about SmileVoice

Reviews of SmileVoice are mostly negative: the Utilities app is rated 3.3/5 from 76 App Store ratings. What users like most: great app for calls, works well when traveling. Top complaints: poor network quality, voice skipping. Summarized from real user reviews.

Positive things

  • 👍Great app for calls
  • 👍Works well when traveling
  • 👍Clear voice quality
  • 👍Useful for roaming
  • 👍Works perfectly on iOS & Android
  • 👍Can use AirPods peacefully

Negative things

  • 😞Poor network quality
  • 😞Voice skipping
  • 😞Airtime wasted
  • 😞App crashes frequently
  • 😞Customer service useless
  • 😞App not working on iPhone
  • 😞Not connected or registered
  • 😞Huge disappointment
  • 😞Fraudulent company
  • 😞Cannot make calls
  • 😞Credit disappears
  • 😞Cannot load account
  • 😞Slow and disrespectful customer care
  • 😞Cannot receive calls
  • 😞Call quality is bad
  • 😞Microphone issues
  • 😞App not working without WiFi
  • 😞Cuts unit
  • 😞Customer care service is dead
  • 😞Poor app functionality
  • 😞Failed to connect to server
  • 😞Crashes constantly
  • 😞Frustrating experience
  • 😞Compatibility issues with iOS
  • 😞Calls don't ring out
  • 😞No update for years
  • 😞Call strength poor on 4G
  • 😞Lack lock screen feature
  • 😞No incoming call notification
  • 😞Error 29 connection issue
  • 😞No support for Call Kit on iOS 10
See all reviews

What's New in SmileVoice

1.5

October 5, 2016

This app has been updated by Apple to display the Apple Watch app icon. Fixes and optimisations

More

User reviews

Most RecentHighest RatedLowest Rated

Mr

Very poor app smile need to do something about this .
O2Obi one 2

Bad and poor network. Voice skipping. My airtime just wasting 😒

Bad and poor network. Voice skipping. My airtime just wasting 😒
WWWork no well

Sleeping on it

I have been a customer since 2018 but there have been no improvement on their apps, imagine how much this could have generated for the company knowing how many Nigerians are in diaspora.
Oopylogo

Good

Nice
EEnbrown5

Crashes

App crashes all the time and the customer service on twitter is equally useless. Please don’t download for your peace of mind
EEmma2k
See 45 more reviews

Developer apps

Smile Voice and SelfCare
Smile Voice and SelfCare

by Smile Telecom Holdings Ltd

🔧 Utilities

(44)

Free
See developer apps

User experience

🐞

Reported Bugs

43 issues

App crashes all the time

Bug

App crashes after logging in

Bug

App not working properly in iPhone

Bug

App not even connected or registered

Bug

Account blocked after 14 days

Bug

Cannot make any calls

Bug

Disappearing airtime

Bug

Unable to load account

Bug

Slow customer service reply

Bug

Cannot use app for 7 days

Bug

App not connecting

Bug

App not ready

Bug

App crashes on iOS

Bug

App not safe to use

Bug

Cannot receive calls

Bug

Need to restart app to make a call

Bug

Lag and quality of calls with Bluetooth earphones is garbage

Bug

Serious certificate validation issue on Apple iPhones

Bug

App doesn't seem to be active or 'ready' on iPhone without WiFi

Bug

App keeps cutting unit

Bug

App not working properly on iPhone

Bug

App is not running when opened

Bug

App failed to connect to server

Bug

App crashes constantly

Bug

Cannot receive calls

Bug

Frustrating experience with receiving calls

Bug

Cannot receive calls on iOS unless app is open in background

Bug

App hardly works on iOS

Bug

Cannot receive calls if app is not already opened

Bug

Caller and Receiver can barely hear each other

Bug

Doesn't connect

Bug

Will never work over WiFi

Bug

No communication between caller and receiver

Bug

Frequently crashes on iPhone

Bug

Call quality is broken

Bug

Calls over Bluetooth hands free aren't clear

Bug

Won't receive calls if app isn't open in background

Bug

Calls don't ring out if screen is locked

Bug

Poor call strength on 4G network

Bug

Cannot hear each other despite credit being used

Bug

Unable to connect to streams.... error 29

Bug

Lack of support for iPhone's call kit on iOS 10

Bug

Cannot answer calls directly when phone is on locked screen

Bug
✨

Requested Features

15 requests

Update app for iOS

Feature

Update app for 6.1 inches and above iPhone

Feature

Direct account for payment

Feature

iPad version

Feature

Call Kit integration for iOS

Feature

Lock screen feature

Feature

Improve call quality

Feature

Improve microphone functionality

Feature

Fix certificate validation issue on iPhones

Feature

Make app work on iPhone without WiFi

Feature

Improve customer service response time

Feature

Improve app stability on iPhones

Feature

Fix background app issues for receiving calls

Feature

Fix Bluetooth call quality

Feature

Fix issues with screen locked calls

Feature

FAQ

What does the SmileVoice app do?

The SmileVoice app allows Smile Communications customers to make clear and reliable voice calls when connected to their Smile 4G LTE internet. It also enables voice, video, and conference calls, as well as sending SMS messages to friends and family when connected to any other data network.

What are the key features of SmileVoice?

Key features include making SuperQuality voice calls over Smile 4G LTE, initiating voice, video, and conference calls on any data network, and sending SMS messages. It also allows users to get more value from their data bundle by combining internet, voice, video, and SMS services.

Is SmileVoice free to use?

Yes, the SmileVoice app is free to download. To make calls and send SMS messages using the service, you need to be a Smile customer with an active SmileData bundle.

Who can use SmileVoice and where?

SmileVoice is designed for Smile Communications customers in Nigeria, Uganda, and Tanzania. You need to have an active Smile broadband internet service and an active SmileData bundle to use the calling and SMS features.

How do I get started with SmileVoice?

To get started, download the free SmileVoice app, open it, and enter your Smile number and activation code. You will also need to select the country where you have Smile broadband internet. If you don't have your details, you can request an activation code via email.