Lately it’s less functional and a bit of an annoyance.
The app constantly freezes or you click on one item and it pulls up a whole other item and it’s just annoying. It used to be a fairly decent app. I don’t know who is over seeing it currently but they are very much AFK
Ambitious, but too complicated
Apparently, this app was brilliant in the past (4.8 stars from 90k reviews), but if you sort the reviews by “most recent first,” and you will find a lot of frustrated 1 and 2-Star reviews that indicate many unpopular changes have been made. I found an obvious ERROR when trying to add items to a shopping list: Let’s say you look for something by using the search bar. After scrolling through the list of choices, you’ll see the option to save it to a list, but it turns out that’s a non-functioning link (FIX THIS!!). As is, you must go to the “My lists” option underneath the icon of a person (top left of the Home Screen). Make sure the list you want to add it to has the “active” star. Now, go back to the item and select the faintly displayed “My list” symbol that is located next to the bold blue link that will add the item to your shopping cart. Now it’s in the list. Whew! That is way too much work.
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Never saves items I add
App decides for me what items it wants to save to my shopping list. Literally every time I make a list, SOMETHING is missing from the list when I am at the store.
Recent Problems
I usually love this app, but lately it seems to be having some issues. If I scan a barcode to add an item to my list, it doesn’t save the item. It will add an item to my list if I search for the item and add it. Next, when I’m shopping and have the aisle filter on, when I check an item off the list it puts everything else in the “other” aisle. I have to go out of the app and back in in order to see what aisles the items are on.
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App broken
I was signed out and upon trying to sign back in it no longer allows me to. I have updated app. I have deleted and reinstalled the app. When I click sign in it goes to the log in screen but never fully loads, the loading wheel just spins and spins.
Crooks
Smith sucks
Irritating
It takes so long to send the email pass code that the log in session expires.
Coupons
Coupons never work. You clip them then checkout and it never applies it.
Ugh
Awful awful awful. Update 7/31/26 somehow even worse. I hate this app with every ounce of my being. The fact that I need it to even get the discount is truly disgusting g
Delivery only options
I’m getting really sick and tired of going to order our regulars only for them to all be labeled “Delivery Only” I DONT WANT MY STUFF DELIVERED. I can’t afford the extra charges I just want to pick it up myself! When I physically go in the store to get these items myself they are on the shelf so there is no excuse as to why a picker can’t put it in my pickup bag! Why do you do this!? If I had time to physically shop every time I would but clearly I don’t. Please fix this!!
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Buggy software
I typed in my email address twice and no verification code was sent
Still pricing errors
I’ve been complaining for years about the advertised sale price shown on the shelves does not match what ends up on the receipt.
Every time we shop at Smiths I come home and check the receipt and every time there are errors. Today a produce item that was suppose to be on sale for 2 for $3. The two of them rang up at regular the price of $4.49 each. And yes I faithfully scan every item for digital coupons, I check to see if multiple items are required to get the discount and I always scan my membership at the checkout.
If I question the price at checkout the employee will always say the price will adjust once I total the bill. But that’s not always the case.
It saddens me that I can’t trust Smith’s pricing when other grocery stores’ apps doesn’t have any problem giving me an accurate price for their groceries.
Every time we shop at Smiths I come home and check the receipt and every time there are errors. Today a produce item that was suppose to be on sale for 2 for $3. The two of them rang up at regular the price of $4.49 each. And yes I faithfully scan every item for digital coupons, I check to see if multiple items are required to get the discount and I always scan my membership at the checkout.
If I question the price at checkout the employee will always say the price will adjust once I total the bill. But that’s not always the case.
It saddens me that I can’t trust Smith’s pricing when other grocery stores’ apps doesn’t have any problem giving me an accurate price for their groceries.
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App is terrible
Pharmacists are always saying use the app and then the app doesn’t work 90% of the time for prescriptions.
Great App needs help with wallet
The wallet errors are the most disappointing about this app. It has a had time pulling up stored cards, and sometimes it’ll show it but it won’t let you purchase with it saying there’s an error even though my bank says my card is fine.
Buggiest app ever
I use this app solely for the pharmacy, the app only functions about 30% of the time; I frequently cannot pick up meds on time because the app crashed or is unusable. It's actually insane how a company with this much money has managed to make such a useless app.
New 2025 version of app is terrible
The new app is so bad. There is no search on the main screen. There is no basket on the main screen. There is no way to access your current order on the main screen.
I guess the app designers think you'll just accept it shop for what they recommend on the main screen.
I guess the app designers think you'll just accept it shop for what they recommend on the main screen.
Rewards card broken!
Dev team removed back end functionality to support reward card, so even though there is a menu option to add Fresh Values Reward Card to Apple Wallet you receive a Technical Difficulties error message. This means you also can't get notifications when you are in store. Contacted customer service and was told that functionality was no longer active, so apparently instead of improving the app they are making it worse.
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Unwanted Pushes
Within the app, some of the shopping is convoluted, especially the deals, but manageable. I mostly use the app for pickup orders. What I loathe about Smiths is that the app pushes ads and deals that I don’t want as well as order notifications that I do want. I can always open the app if I’m looking for deals. They do not provide a breakdown of Push Preferences in the account settings, so I am either stuck with no push notifications or all the push notifications, which include promotions, suggestions, and other nonsense. This lack of control over notifications is all too common.
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Not user friendly!
Kroger is SO SO SO very expensive, I avoid shopping there but the employees are all great, they’re amazing!And my favorite pharmacy. Whoever made this app obviously didn’t care. It’s dysfunctional, unintuitive and it’s just difficult to use. There are way too many options-options no one needs to see on the app. Maybe it’s my old phones fault but why doesn’t the app make me aware that it needs an update lol? The app opens and works like usual but when it’s time to pay at the register, not be of my coupons or ‘weekly deals’ are there. I just avoid the app if I can.
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Meh
I’ve used smiths for such a long time and never have issues. The app on the other hand is useless!! I’ve tried to use the delivery pickup option so many times and get an error message that tells me to call customer service which got me no where. I’ve tried to link up my prescriptions so I can see if they are ready etc and I’m told my info is wrong. It is not wrong the customer service at the store helped me get it updated. This app is trash
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