Adding card information
Tried many times to enter Smith’s new credimjt card information but was unsuccessful and had to use my own credit card.
Smooth
App is easy to use. If coupon available they let you know. Points redeemable
Slow and cumbersome
I don’t know why they stopped doing the page style ads the endless scrolling through items you have no desire to look at is a waste of time. The only reason to go to Smith’s is if something on sale, their regular prices, are always far higher than Walmart.
FALSE ADVERTISEMENT/BUY ONE GET ONE offer for Tyson B/S chicken thighs - delivery only!
WHY??? The BOGO offer for Tyson boneless chicken thighs available with delivery only DID NOT WORK!!!!! Pd and tipped Instacart… need a reimbursement!!!!
Game Changer
This app and Smith’s is the best in the biz. Time saver, quality product and customer service. The app is easy, intuitive and pick up saves hours. Thank you Smith’s!
Great App
This app is very helpful in managing my prescriptions and for ordering my groceries
App is glitchy
This app saves me a lot of time but it fails to have an accurate inventory and often labels things as only available for delivery, when the items are on the shelf and totally available
Frustrating
The website keep kicking me off of it , and extremely annoying and frustrating and hard to stay connected..
Alana
The website is so simple to use, the price is save me money every week by not Shopping at another store that I really like too. The delivery people and I enjoy speaking with them. And the biggest savings of all is by shopping online because I don’t have very many impulse items that I’m purchasing.
Show more
Better each time
This app used to be slow and annoying but each update it gets faster and better to use. Thanks Kroger
Pick Up. Incredible
We love Pick Up! We have used it for years. The service is the best in the whole store and the convenience unbeatable
Thanks so much
Thanks so much
Mobile app needs improvement
Cart icon should be available on every screen
Enjoy the App
I enjoy using the app but I am disappointed that certain items are only available for delivery.
U
Good
Shopping List
There are problems with saving a shopping list. In order for it to work correctly, you have to take many extra steps. It is not intuitive to use the shopping list feature. Also, there should be a way to switch from list to delivery without having to add every item over again.
What I do like: I do like using the app for pick-up and delivery orders and it’s also good to manage prescriptions for the pharmacy.
What I do like: I do like using the app for pick-up and delivery orders and it’s also good to manage prescriptions for the pharmacy.
Show more
October 2026 Update
Smiths app said I had to update to use. Did. Now it’s worthless. Every option says Retry. Try to see if my local Smiths has certain items in stock. All grocery items, even a search for just “cheese” says to items found. Now I have to drive to each Smith’s until I find one with what I need in stock. I’ll
Show more
Fix it
Recent update made the app useless.
Can’t even log in.
Turned the device off and back on as well es the Wi-Fi connection, it’s not connecting. Even deleted and reinstalled the app, nothing.
Can’t even log in.
Turned the device off and back on as well es the Wi-Fi connection, it’s not connecting. Even deleted and reinstalled the app, nothing.
Can’t get the app to work
I’ve used this app since the pandemic. It’s not perfect but at least until now it worked. I have tried everything. Unloading app, reloading. Deleting app. Signing in and out. Still it won’t bring up my cart or my items so I can actually order stuff. You would think they would be on top of this but it’s been over a week. Sad. Probably took too many profits and forgot to pay the people to make things work for you.
Show more
Freezes
The app used to be great but lately if you scroll through your shopping list to make changes it just freezes. I wind up having to pay for it and then modify but when you are on a budget it’s very annoying.
Give us our lists back
I just want to add things to a list and be able to shop that list easier. All these recent updates just burry this is multiple taps.
I don’t want to have some careless employee shop for me.
Make “add to list” easier.
I don’t want to have some careless employee shop for me.
Make “add to list” easier.
