Omg they WON’T stop changing it
Constant changes, constant new layouts. None of it better than it started.
It’s like they are trying to push me away as a customer.
I live in an area with plenty of other grocery options. The one reason I shop at smiths WAS because of the convenience of the app, making a shopping list and it telling you what aisles everything is in when you go to shop.
The app is so annoying to use now, so I might as well shop at the store closer to my house.
Whatever new executive is pushing the constant changes…YOU ARE WRONG. No one needs these constant changes.
It’s like they are trying to push me away as a customer.
I live in an area with plenty of other grocery options. The one reason I shop at smiths WAS because of the convenience of the app, making a shopping list and it telling you what aisles everything is in when you go to shop.
The app is so annoying to use now, so I might as well shop at the store closer to my house.
Whatever new executive is pushing the constant changes…YOU ARE WRONG. No one needs these constant changes.
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Hard to Navigate, Doesn’t work in the store
It's very hard to find what you are looking for, and digital deals is the dumbest thing stores do. Because of the size and type of construction there is nevers signal, and I will never get on public Wifi, so it's useless.
The app is do bad, and the forced use to get deals has actually made us shop at Smith's far less than we used to. Kroger could pull up our Fresh Values number and see that our frequency over the past 10 years has declined to very infrequent, and it will coincide with the forced use of the app to get the best deals.
For us, if we have to use an app to get a deal on groceries we have started using other delivery services. It's just a poor idea with poor implementation that driven us away as customers.
The app is do bad, and the forced use to get deals has actually made us shop at Smith's far less than we used to. Kroger could pull up our Fresh Values number and see that our frequency over the past 10 years has declined to very infrequent, and it will coincide with the forced use of the app to get the best deals.
For us, if we have to use an app to get a deal on groceries we have started using other delivery services. It's just a poor idea with poor implementation that driven us away as customers.
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Dark app icon please
Dark mode app icon please!!
An ad for a smiths app product is still an ad, and is still annoying.
It’s bad enough this is a business that is already making an enormous amount of profit, the idea they have to pop up an ad each time I open the app has made me hate this business and caused me to shop elsewhere whenever possible.
Search functionality not great.
It’s nice than I can find my items as to where they are in the store, but I would appreciate better matching on search when I’m searching for the items.
Updates are terrible
The updates are terrible and not user friendly. Before, the search button was at the top of the page of the Home Screen & you could quickly and easily search. Now you have to click on the bottom right, which then takes you to another page where the search box is at the top of the page. What’s the worst part of the update is how you can no longer click on an item’s picture and enlarge the image. You used to be able to, but not anymore. So now if I want to read details of the item, I have to take a screenshot on my phone to be able to zoom in to read it. Go back to the old version!
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Ads
They play ads on the grocery pickup screen and force you to watch it to get your food
Terrible App / Terrible Service
Aside from the terrible functionality, ambiguity of order statuses, and clunkiness of the app, their services are garbage. Don’t use their delivery services at all. Absolutely terrible. They don’t refund tips if an order is not completed. Then they make you jump through AI loops to be able to talk to someone who can help and by that time you have to re-enter all the info you gave the AI. For some reason the AI can’t remember your answers so you end up entering it multiple times. They use instacart delivery services and that has been a disaster. Incompetent all around. Never could get the address right even with clear instructions. Smiths and Instacart get the lowest scores possible for not caring about their customers or services they offer. I recommend using completely different services if you dont want to feel swindled or frustrated with each step of the order.
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Search from List view
It would be really helpful if when you’re in list view, if you could search for an item without having to exit the list view.
Would give zero stars if possible.
Just learned this app is now gonna start introducing AI into its app. Absolutely awful just makes this company look cheap. Was definitely buggy before now I can’t imagine the problems I’m gonna have after this stupid update. Reminder AI in the United States, uses roughly 450,000,000 gallons of water. All of these apps are using AI and incorporating it in their app. When our earth runs out of water, all of these companies should be to blame. Including Smith’s and Kroger.
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If it only worked
This website is the worst and it always needs an update which you can never get Wi-Fi in a Smith’s store. It’s all on purpose.
Lately it’s less functional and a bit of an annoyance.
The app constantly freezes or you click on one item and it pulls up a whole other item and it’s just annoying. It used to be a fairly decent app. I don’t know who is over seeing it currently but they are very much AFK
Ambitious, but too complicated
Apparently, this app was brilliant in the past (4.8 stars from 90k reviews), but if you sort the reviews by “most recent first,” and you will find a lot of frustrated 1 and 2-Star reviews that indicate many unpopular changes have been made. I found an obvious ERROR when trying to add items to a shopping list: Let’s say you look for something by using the search bar. After scrolling through the list of choices, you’ll see the option to save it to a list, but it turns out that’s a non-functioning link (FIX THIS!!). As is, you must go to the “My lists” option underneath the icon of a person (top left of the Home Screen). Make sure the list you want to add it to has the “active” star. Now, go back to the item and select the faintly displayed “My list” symbol that is located next to the bold blue link that will add the item to your shopping cart. Now it’s in the list. Whew! That is way too much work.
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Never saves items I add
App decides for me what items it wants to save to my shopping list. Literally every time I make a list, SOMETHING is missing from the list when I am at the store.
Recent Problems
I usually love this app, but lately it seems to be having some issues. If I scan a barcode to add an item to my list, it doesn’t save the item. It will add an item to my list if I search for the item and add it. Next, when I’m shopping and have the aisle filter on, when I check an item off the list it puts everything else in the “other” aisle. I have to go out of the app and back in in order to see what aisles the items are on.
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App broken
I was signed out and upon trying to sign back in it no longer allows me to. I have updated app. I have deleted and reinstalled the app. When I click sign in it goes to the log in screen but never fully loads, the loading wheel just spins and spins.
Crooks
Smith sucks
Irritating
It takes so long to send the email pass code that the log in session expires.
Coupons
Coupons never work. You clip them then checkout and it never applies it.
Ugh
Awful awful awful. Update 7/31/26 somehow even worse. I hate this app with every ounce of my being. The fact that I need it to even get the discount is truly disgusting g
