Great App needs help with wallet
The wallet errors are the most disappointing about this app. It has a had time pulling up stored cards, and sometimes it’ll show it but it won’t let you purchase with it saying there’s an error even though my bank says my card is fine.
Buggiest app ever
I use this app solely for the pharmacy, the app only functions about 30% of the time; I frequently cannot pick up meds on time because the app crashed or is unusable. It's actually insane how a company with this much money has managed to make such a useless app.
New 2025 version of app is terrible
The new app is so bad. There is no search on the main screen. There is no basket on the main screen. There is no way to access your current order on the main screen.
I guess the app designers think you'll just accept it shop for what they recommend on the main screen.
I guess the app designers think you'll just accept it shop for what they recommend on the main screen.
Rewards card broken!
Dev team removed back end functionality to support reward card, so even though there is a menu option to add Fresh Values Reward Card to Apple Wallet you receive a Technical Difficulties error message. This means you also can't get notifications when you are in store. Contacted customer service and was told that functionality was no longer active, so apparently instead of improving the app they are making it worse.
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Unwanted Pushes
Within the app, some of the shopping is convoluted, especially the deals, but manageable. I mostly use the app for pickup orders. What I loathe about Smiths is that the app pushes ads and deals that I don’t want as well as order notifications that I do want. I can always open the app if I’m looking for deals. They do not provide a breakdown of Push Preferences in the account settings, so I am either stuck with no push notifications or all the push notifications, which include promotions, suggestions, and other nonsense. This lack of control over notifications is all too common.
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