Shame on you SMOVE
I was so excited when I got this SMOVE MOBILE gimbal for Christmas... .. . It worked for about 2 days and all of a sudden it just started glitching BAD... .. . Twisting and turning so forcefully my mounted iPhone flew right off. Seeing that I am not the only one that has experienced a hardship with this product; maybe we can start a petition and get reimbursement +.
What do you you think SMOVE?
What do you you think SMOVE?
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The app is not working
The app does not sync with the gimble. The feature that follows the face or object also does not work.
Crashing all the time, not worth it.
The SMOVE Gimbal and App would always crash. No updates have been made from this company to fix issues. Unable to contact anyone from this company.
Recommend not to buy this Gimbal and don’t download this App. It’ll be a waste of money for the Gimbal and waste of time/space using their App that always crashes.
Recommend not to buy this Gimbal and don’t download this App. It’ll be a waste of money for the Gimbal and waste of time/space using their App that always crashes.
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Crashes
This product has failed me every time I use it the gimbal will malfunction or the app will crash.
I want a refund!!
I want a refund!!
If you just purchased your smove
send it back now before it’s too late. this company is a scam the products don’t work and there’s going to be a class action lawsuit on the way. just peruse through the fb group smove users and support. not 1 person in there has a working smove and the page had to be created bc there’s no customer service. don’t make the mistake thousands of us already did.
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The Continuously Crashing App
I love the hardware of the Smove mobile gimble. What I don’t love is the absolute trash status of the app and the absolute lack of customer service. Have tried multiple times to contact the company, have NEVER heard back from them. The app crashes whenever I hit ‘stop record’. And lord help me if I want to do a firmware or keypad update. Because they always time out. If you’re thinking about the Smove Mobile, don’t. Buy from someone that cares about their customers.
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Face follow doesn’t work. No customer support
I’ve had the same issue with face and object follow not working for YEARS. Watched every single tutorial online, no help. Smove customer support doesn’t exist. Face follow is the whole point of the smove. Do not waste your money on this terrible product. It won’t work
It’s a shiiiiiitt app
I never used an app like that, it’s the worst ever. You guys that built this shiiiittt should be fired.
Piece of Garbage
Reading the other reviews I’m glad I’m not the only one having major issues trying to get this thing to work. I’ve tried probably 25 times to get it to work right. The thing loses its mind and shakes uncontrollably and is impossible to use for the simplest things. I’m so unhappy with my purchase, the hardware almost works right, the software almost never does. Do not buy this product.
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Worse app to date
This is absolutely the worse photo/video app I’ve ever used. The panorama feature does not work. The time lapse video works...sometimes! The gimbal Bluetooth disconnected in the middle of a time lapse video, which stopped the movement of the video but didn’t stop the recording. The app sometimes tells me that the gimbal is not connected via Bluetooth although it is. This is also the worse app as far as intuitive use of it. So many flaws!!!!
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Junk
There are a ton of better options out there, I suggest you try any of them before this bloated piece of junk. Nothing works, the app or the hardware and they don’t stand behind it.
Both app and gimbal are terrible at best
To begin with- the gimbal suddenly loses its mind and starts moving sporadically trying to shake off the phone mounted.
Application itself is so poorly designed it’s really hard to navigate, some options in settings have blank fields with no text so you don’t even see what are you switching on and off... face following function never worked for me, just wouldn’t follow any faces at all..Attempt to update firmware returns an unsuccess message.
Application itself is so poorly designed it’s really hard to navigate, some options in settings have blank fields with no text so you don’t even see what are you switching on and off... face following function never worked for me, just wouldn’t follow any faces at all..Attempt to update firmware returns an unsuccess message.
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Only works intermittently
The app ‘seems’ to be OK but I can only switch between modes (slow mode, time lapse, video and panorama) occasionally. Most often it gets stuck on slow mode and won’t switch to any other mode. A real pain. This needs fixing ASAP
Video save failed and I lost important video twice
I like the SMOVE gimbal hardware but I hate the software. It is not reliable. I recorded video for about 10 min and when I hit the stop button, it said video save failed. I lost very important video of my child. It happened over a year ago (a few versions before) and it just happened today again with the current version. They did not fix the issue for over a year!! This time I lost the official audition video for the instrument. I see the file name in the cache but the only option is to delete the file. There’s no way to salvage the cached file.
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Garbage
I had my SMOVE mobile pro less than a day and it broke. None of their apps would work. Then the stabilizer randomly started moving on its in tipped over and broke. One of these worst products I’ve ever owned. Looking for a refund or a new product that isn’t malfunctioning. If not will look into legal action for false advertising and selling faulty products.
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Ease of use
Love the ease and range of capabilities. You can use with or without the app. used it a lot for live streaming, also like the motion lapse feature.
Customer Service is not good for product
The customer support has been frustrating! The unit was not working properly the first day and the Smove app is disappointing! After getting the run around I was told to ship the unit back at my own expense. It was delivered on the 15th and now it is the 27th. Still no refund and no customer support response to my return. I would not recommend this product due to the support and customer service alone.
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Worst company
These guys are clowns and have the worst customer service I have ever! Once they get your money they no longer care about you.
App doesn’t connect gimbal to Bluetooth
I purchased the SMOVE for its auto follow feature, downloaded the app on my iPhone XR and couldn’t get the app to connect the gimbal with Bluetooth. Very disappointed, I’ve been emailing with customer service but to no avail.
STAY AWAY - DO NOT BUY
The Smove gimble never worked, and the customer service representative was very rude and not helpful to start, and then continued to harass me after the fact, even threatening to have me arrested. I requested a refund, there was no refund policy given at the time of purchase. When they denied a refund, but offered to replace it with shipping at my cost, I tried to explain why that was not going to be a viable solution for me, but was again denied. I filed a chargeback with the card, and was repeatedly harassed by a customer service representative, who multiple times threatened to have me arrested...which was just ridiculous.
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