Not truly reliable and lack of support
I bought my pivo during a trade show for Realtors, I was happy with it generally but it’s always been glitchy. Assumed it was me. But others have had the same issues and when I saw them again at the following year trade show, I actually saw the founder/owner there. Asked him for help and clarification, but he kept putting me aside so he could focus on selling instead. That in itself wasn’t ok- But an employee there also confirmed that my kit was actually missing parts that are supposed to be included (cellphone mount) so I’ve been struggling extra because of it. I never got the help or follow up I requested… I’ve wasn’t able to do 2 story homes either and 2d plans are often wrong needing significant manual tweaking on photoshop or canva to make it more accurate… I still need something like this but now unsure what to do or how to address this. I was trying to use it again today so I remembered to look into again and remember about that interaction so I thought I’d share…
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Poor tracking
Tracking is really weak when more than 1 horse is in the ring. It takes the one in the front. Disappointed for that price.
Consistently Unreliable
As both a coach and a student, the only thing I can count on Pivo for is to be difficult. As a student, I’ve lost out on several lessons I paid for, spending the entire time trying to troubleshoot why it wasn’t working. And on the flip side as a coach I’ve lost countless hours dealing with tech issues that I reimburse my students for. For a paid subscription to work so incredibly badly and have zero tech support is abysmal. I requested a refund for my subscription this month after the last lesson failure, only to be told they would “give me a free month after the fix has been found”. Given that these issues have gone on for as long as I’ve been using Pivo, that’s about as empty a promise as one could possibly make.
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Tracey Lawson
Pivo Track is just brilliant. I encourage all my clients to buy a Pivo robotic camera so they can watch back their videos of themselves to help them improve and we do live lessons that are just mind blowingly brilliant. Thankyou Pivo!
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