Stop wasting my time
Stop wasting my time and record my video
KKMBG95
Not great customer service.
Starting in Sept, the app started having glitch. It stops recording on its own, doesn’t follow the horse when I ride and just stays there not turning. When I reached out to the customer service. They told me to use Pivo Arena instead of fixing Pivo Track. I don’t need to use arena. Track is all I needed. Do better, Pivo!!!
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VVivianation
Not truly reliable and lack of support
I bought my pivo during a trade show for Realtors, I was happy with it generally but it’s always been glitchy. Assumed it was me. But others have had the same issues and when I saw them again at the following year trade show, I actually saw the founder/owner there. Asked him for help and clarification, but he kept putting me aside so he could focus on selling instead. That in itself wasn’t ok- But an employee there also confirmed that my kit was actually missing parts that are supposed to be included (cellphone mount) so I’ve been struggling extra because of it. I never got the help or follow up I requested… I’ve wasn’t able to do 2 story homes either and 2d plans are often wrong needing significant manual tweaking on photoshop or canva to make it more accurate… I still need something like this but now unsure what to do or how to address this. I was trying to use it again today so I remembered to look into again and remember about that interaction so I thought I’d share…
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SShamelessTrep
Poor tracking
Tracking is really weak when more than 1 horse is in the ring. It takes the one in the front. Disappointed for that price.
Rrunit365
Consistently Unreliable
As both a coach and a student, the only thing I can count on Pivo for is to be difficult. As a student, I’ve lost out on several lessons I paid for, spending the entire time trying to troubleshoot why it wasn’t working. And on the flip side as a coach I’ve lost countless hours dealing with tech issues that I reimburse my students for. For a paid subscription to work so incredibly badly and have zero tech support is abysmal. I requested a refund for my subscription this month after the last lesson failure, only to be told they would “give me a free month after the fix has been found”. Given that these issues have gone on for as long as I’ve been using Pivo, that’s about as empty a promise as one could possibly make.
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TTaraDavis2012
