Snapchat User Reviews

Customer Experience

Positive experience30.3% of reviews
Neutral5.1% of reviews
Negative experience64.5% of reviews

~ Based on 20,548 written reviews from the US App Store.

What users say

Is Snapchat Safe?

Snapchat appears safe based on user ratings. AppsHunter Safety Score for Snapchat is 90/100.

This assessment is based on 5,939,881 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.0% of ratings point to a safe experience
2.2% of ratings suggest some concerns
9.8% of ratings point to a risky experience

~ Based on 5,939,881 App Store ratings for Snapchat.

Is Snapchat Legit?

Snapchat appears to be a legitimate app. AppsHunter Legitimacy Score for Snapchat is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

HORRIBLE UPDATE

i’ve updated it and my photos still won’t send and my ai keeps saying i need to update it when i’ve already updated the app

Manage storage

Stop asking us to purchase storage, every app is no longer free they all want you to upgrade and buy. Disappointed it’s Snapchat too

WONT LET ME ACCESS MY OLD MEMORIES

This is just ridiculous. I have had this app for over 8 years. Always love this app. But now I can’t even edit or send old videos past a year. I AM NOT PAYING TO KEEP WHAT IS MINE!!!!!!

Stop with the ads

Was a fine social media app but now I’m having to turn off notifications so I’m not inundated with ads which I don’t care for and didn’t ask for and at this point considering getting rid of the app entirely.

Yemen

New update kills our memories with this app , تطبيق إستغلالي إلى ابعد مدى

The New ‘Post’ Button Is a Privacy Problem

Snapchat’s new “Post” button is a terrible and potentially dangerous UX decision. For certain videos, it replaces the familiar Story button—but “Post” can publish your content publicly to Spotlight, where strangers can see it.

I accidentally had Snaps I thought I was sharing with friends get thousands of public views. I only discovered it weeks later when friends told me Snapchat was resurfacing them.

Public posting should require an obvious, intentional choice—not a button that replaces a familiar private-sharing option. At minimum, give users a setting to completely disable public posting and remove the “Post” button. Privacy should never depend on noticing that a familiar button quietly changed.
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Algorithm

I don’t want notifications for peoples stories I don’t know I also don’t want you to subscribe to random people for me or suggest random people I don’t know

Another soulless app

Snapchat used to be fantastic but is nothing but ads and getting notifications trying to get you to add random influencers now.

Adult content?

Not sure why there is people advertising adult content on your 13+ app but reporting it does nothing and it’s not like it’s obscured in any way. Not sure how this is allowed.

great

genuinely the best app ever made

0/5 stars

What a greedy company

Ad after ad

Can’t watch 10 sec without another ad pop up

Help

Can you please add a feature that makes it easy to remove multiple friends

Snapchat is a snitch

snapchat’s priorities are in the toilet, adults can fiddle with minors but god forbid someone make a joke about guns and they will snitch to the police and ruin someone’s life over a bad joke. get your butt together snapchat and realize that jokes are jokes.

snap

my snapchat has been more difficult and bad . i would like for y’all to fix it . it’s getting slower and slower . won’t let me post my private on my story so people can join

IOS 27

When taking a flash photo screen freezes and stays on the photo page until u close the app or when taking a photo it keeps the flash on and makes it record a video that keeps going
Please fix and update for IOS 27.0 beta

Why?

Today after watching a random story on my feed, Snapchat autoplayed a video of an elephant pooing. It was so close up I could see the inside of the anus and the poo slowly come out. What happened to this app? Why am I being flash banged pov elephant anus pooing videos???

DONT GET THE APP

Great app, but only kept it for the memories it holds, they are now charging storage which is ridiculous, would not recommend using this app for a long period of time.

randomly got banned

omg Snapchat ur no help I got my account perm locked for NO REASON and support doesn't help

Banned

Got banned for something that somone made me put on my story