SnapLot User Reviews

Name: SnapLot
Rating: 1.43434 (198 reviews)

SnapLot

HomeNet, Inc.

💼 Business

📊 Productivity

What users say

Summarized from real user reviews of SnapLot. Based on 198 reviews and a 1.4/5 average, it highlights the 5 positives and 17 negatives reviewers mention most about this Business app.

Positive things

📷Good camera functionality when working properly
✅Improved stability compared to earlier versions
🔄Integration with HomeNet/VAuto inventory systems
⚡Faster than traditional camera + manual upload workflow
🎨Clean and intuitive user interface design

Negative things

🐛Constant app crashes and freezes
📤Unreliable photo uploads and sync failures
💾Excessive storage consumption (50-100GB+)
⏱️Extremely slow performance and responsiveness
🔋Severe battery drain and device overheating
🔐Frequent unexpected logouts mid-session
📸Photos disappear, duplicate, or upload in wrong order
🚫Requires screen to remain on during uploads
⚠️Unresponsive capture button and processing delays
🛑Missing confirmation prompts for destructive actions
📱Poor iOS compatibility compared to Android
❌Inadequate customer support and slow response times
🔌Requires constant app reinstalls to function
🎥360 photo functionality frequently locks up
🔍Inventory sync issues and duplicate vehicles
🎬Recent updates introduced new bugs instead of fixes
📵Audio interruption when opening camera (recent update)

Top reviews

Most Recent Highest Rated Lowest Rated

Battery Drainer

No option for FaceID so you are having to log in multiple times a day. Had to get a power bank so I could charge in between vehicles because this app will drain your battery. Can take more than 2 hours for pictures and video to get from the app into vAuto. Lots of freezing and crashing of the app.

birdpiasa08

a month ago

UGH.

Actively makes my job harder because of how poorly programmed it is and the lack of QOL features.

cc@ntwell

a month ago

Buggy to the point of unusable

You can try updating, uninstalling and reinstalling and this app will still constantly kick you out and have issues loading. Also, check your queue as you can’t ever get more than a few out-of-order photos to upload unless you babysit and stare at the screen, constantly refreshing. Don’t bother downloading

Eli906

a month ago

worst app i have ever used

this app frequently signs me out, doesn’t upload pictures, uses up your battery, and straight out won’t work half the time

CorbinMassy

2 months ago

Worst app I’ve ever used

Not only does this app eat your battery as if you were playing a triple A game but it doesn’t even work half the time. Photos take forever to upload if they even upload. If you don’t leave your app open then the photos will not upload and if you don’t upload them same day they will enter a state of limbo where the photos appear on ur end but not online. And the only resolution is to delete the app and redownload it to reset it. This is by far hands down the worst app I have ever used and the fact I have to continue to use the god forsaken app for work makes me contemplate everything.

Josiaisiaa

3 months ago

Response from developer

Thank you for taking the time to share this detailed feedback — and I’m really sorry for the frustrating experience you’ve had. The issues you described around battery usage, slow or inconsistent photo uploads, and reliability are definitely not the level of performance we expect from the app. We understand how disruptive this is, especially when you rely on the app for your work. The behavior you mentioned is something we’d like to investigate further with high priority. Could you please submit a support ticket through the app so we can gather more details? This will help our team identify the root cause and work toward a fix more effectively. We truly appreciate you raising these issues, and we’re committed to improving the experience. Thank you for your patience while we work on resolving them.

Good but needs work

This app used to be MUCH worse as the reviews say, but they have worked out most of the bugs. I occasionally still have photos get stuck in processing, but re-uploading the media usually fixes that issue. Every once in a while I do get signed out mid session because “the session has expired” while I’m using the app, but again, only every once in a while. One major flaw I still have is there not being any “confirm” or “are you sure?” prompt when you press delete all. I have a habit to press the edit button on accident with the way I hold the phone and I usually don’t notice until I accidentally delete all of my media when I go to add more and have to start all over. But besides that, it’s become a pretty good app.

Hunter_802

4 months ago

Where to start..

Slowest uploads ever. I understand only uploading while the app is open, but now it will only upload while ON THE UPLOAD SCREEN. If I click refresh I actually lose upload progress.
IPhone 17 pro. Ridiculous

lordUHD

6 months ago

Frustrating but has potential

So I’ve been using this at work, both on my personal phone and work phone. My biggest issue is storage. The app now takes up 77GBs on my personal phone. I contacted my rep and they said to clear cache in the app settings or unused data and so on. That option is nowhere to be found. My phone needs an update but I can’t install the update because of how much space the app is using. Then I was asked to delete photos of cars we don’t have anymore from the app but it still doesn’t have that option either. Not sure what else to do. I’ve tried everything but deleting the app itself and was afraid it would remove all the photos of the cars from our website. Kinda stuck.

JR 492

6 months ago

Response from developer

Thank you for your feedback, and we're truly sorry to hear you're repeatedly experiencing this issue. Please log an in-app support case by navigating to the application's left menu clicking on "Help and Support" section and "Open a Support Case". This would help us with more detail information for troubleshooting. Thank you for your patience, we're committed to delivering a smoother and more stable experience

Horrible app

Work for a car dealership and this app is the sole reason pictures will take 45 mins+. Take a whole set of pictures for a car? Don’t worry SnapLot won’t let you upload any of them and will force you to retake every picture with the hope they upload the second time. There’s been days I spend over an hour on pictures that should take 15 mins.

venmoisstealingmymoney

6 months ago

Response from developer

Very frustrating

The idea of the app is great but it crashes constantly. I work five days a week and have to delete and redownload the app at least four days a week. Recently, the app has started claiming that I am overloading the camera and processing too many pictures at once, which has not been an issue before the week of Halloween. Since then, it happens all the time. The only way to fix the issue is to delete all the pictures from the car, wait for that to process, and retry. I have had to upload the same pictures to the same car two or three times, sometimes five, more often than not. I have reached out to customer service through email and they are impossible to get ahold of, and when you finally do get in contact with them, they ghost you. I don't have the time to call them, especially outside of work hours, as I am a college student. It takes at least an hour to upload a couple cars, if the app is running without issues. When I ask others what their experience has been with the app, they share that they also have very negative reviews on it. Terrible app, terrible customer service.

koifishcutie

7 months ago

a year ago

Worst app

Codoms

a year ago

Makes My Job Miserable

Most of my shifts consist of taking pictures of a lot of cars. This app makes it 10x harder to do that because it constantly crashes and when I press on the capture button it takes forever to take the picture. I’m on a fairly new iPhone so I know for a fact it isn’t my phone. It’s takes forever to upload pictures and sometimes I have to refresh it a few times for it to upload them successfully. My biggest problem with this app is the crashing screen and unresponsive capture button. This is very irritating and it makes my job a lot harder. It turns my 5 minute task into a 15 minute one.

Official AR

a year ago

Response from developer

Freezes like crazy

You guys need to do better! When it works it’s fine but the way it glitches and freezes when you’re in the zone is nothing but super frustrating l! BE BETTER!!

Fisty007

a year ago

Horrible Update

The app constantly freezes up and ever since the last update, every time I open the app, it tells me there’s no dealership selected and it doesn’t let me select one. I have to sign out and sign back in EVERY SINGLE TIME I OPEN THE APP. Even if I close out of it and get right back in it, it makes me sign out and sign in. Half the time the pictures don’t even upload.

1836152056206363

no / noIn-App Purchase

free / freePrice

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