Great concept, a lot of improvement required
I’ve been using this app for a few years.
The concept is great but a number of improvements are required:
1. The app has not been updated since 2017.
2. The app is extremely slow and often, after submitting till slips correctly, there are errors with those submissions.
3. You don’t receive notifications when snapped slips have been approved/rejected.
4. The processing times for snapping till slips could be faster.
5. I’ve read a number of reviews of people complaining that after trying to receive their funds, they either haven’t received it or it’s taken months. Due to this, I have, to date, not cashed in my funds. One of the biggest concerns as well, is possible breach of security once I’ve given my account number, because of the lacks of updates and fixing issues that have continued for years. This is definitely something that requires urgent attention and improvements.
6. More healthier food options should be offered.
The concept is great but a number of improvements are required:
1. The app has not been updated since 2017.
2. The app is extremely slow and often, after submitting till slips correctly, there are errors with those submissions.
3. You don’t receive notifications when snapped slips have been approved/rejected.
4. The processing times for snapping till slips could be faster.
5. I’ve read a number of reviews of people complaining that after trying to receive their funds, they either haven’t received it or it’s taken months. Due to this, I have, to date, not cashed in my funds. One of the biggest concerns as well, is possible breach of security once I’ve given my account number, because of the lacks of updates and fixing issues that have continued for years. This is definitely something that requires urgent attention and improvements.
6. More healthier food options should be offered.
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Best App in South Africa
I got introduced to this App by a friend and I never felt in love with an app like this. I got my whole family around it. Not only is it immaculate but very helpful in saving. I have saved R700+ in cash back so far and going for more. Don’t ever close this app, very helpful.
Amazing concept and app, with a couple of tweaks required
This is a fantastic concept and overall a very useful app for saving money on everyday purchases. The user experience is generally smooth, and the idea behind rewarding users for their shopping is great. However, there are a few areas that could be improved to make the app even better:
The coupons are sometimes too brand-specific. While there are occasional generic offers (e.g. any potatoes, beef, chicken, or dog food), most coupons are limited to specific brands and quantities. It would be more practical to include broader, product-based coupons that reflect common household staples.
The processing time for snapped slips could be faster. Waiting longer periods reduces the instant gratification and convenience of the app.
There are occasional issues where snapped slips go missing or the app glitches, which can be frustrating and reduces trust in the system.
EFT withdrawal processing times could also be improved to allow quicker access to earned funds.
The snapper ranking system does not seem to update correctly. Despite submitting multiple slips, progress remains unchanged, which suggests a possible bug or tracking issue.
Overall, the app has great potential and delivers real value, but refining these areas would significantly improve the user experience.
The coupons are sometimes too brand-specific. While there are occasional generic offers (e.g. any potatoes, beef, chicken, or dog food), most coupons are limited to specific brands and quantities. It would be more practical to include broader, product-based coupons that reflect common household staples.
The processing time for snapped slips could be faster. Waiting longer periods reduces the instant gratification and convenience of the app.
There are occasional issues where snapped slips go missing or the app glitches, which can be frustrating and reduces trust in the system.
EFT withdrawal processing times could also be improved to allow quicker access to earned funds.
The snapper ranking system does not seem to update correctly. Despite submitting multiple slips, progress remains unchanged, which suggests a possible bug or tracking issue.
Overall, the app has great potential and delivers real value, but refining these areas would significantly improve the user experience.
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Love the concept, but app needs improvement
I’ve been using this app for quite a long time and have earned a fair amount of cash back in that time. The concept is simple and works well enough. Improvements are definitely needed for being able to load photos from photo library or pdfs for A4 invoices, I’ve had many rejected offer redemptions because of “unreadable slips”, finding that it can sometimes take three or more attempts at upload to get an acceptable slip to successful upload.
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Mazeezeelinks
I have been using the App for a long while and have made a number of withdrawals. My experience with the App has been great. Whenever I experience a problem and log a query, I receive a response within two days with assistance on how to go ahead. Great App. I enjoy the Cash back.
Best of the best
As a student this app has helped me sooooo much the money I make is not a lot but it really does make a difference. I can buy bread and milk with the money I make here it’s really a great app but it can improve on the transaction fees and time it takes to get the money.
Great app
I really like using SNAPnSAVE because it genuinely helps stretch my grocery budget. The app is easy to understand and the cashback offers are relevant to everyday items I actually buy. When it works properly it’s a great way to save money without changing shopping habits.
However I’ve been having an ongoing problem where I can no longer capture my slips on the app. This issue has been persistent for quite some time now and makes the app unusable for me. I’ve tried multiple times and it still doesn’t work which is frustrating because capturing slips is the core function of the app.
I hope the technical team can resolve this issue soon because SNAPnSAVE has a lot of potential and I’d really like to continue using it as intended.
However I’ve been having an ongoing problem where I can no longer capture my slips on the app. This issue has been persistent for quite some time now and makes the app unusable for me. I’ve tried multiple times and it still doesn’t work which is frustrating because capturing slips is the core function of the app.
I hope the technical team can resolve this issue soon because SNAPnSAVE has a lot of potential and I’d really like to continue using it as intended.
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App Crashing
I have had the app for years now and only became fairly consistent using it recently o have noticed that the app continues to forcefully close as soon as I want to upload the slip it is the first time experiencing this, and it has now been fairly consistent I have deleted the app and downloaded it again but still the same issue. I even restarted my device thinking it’s probably a glitch but the same issue persists overall I have had no issues with the app and I’m fairly satisfied. Is anyone else having this experience and how did you manage to fix it.
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App error
Update after 2 more years, the app still hasn’t been updated, it was working alright for a while now when you try and snap a slip it just kicks you out and closes the app. So a person can’t snap any slip at all doesn’t matter which store you pick.
The app was working great until today, just says no Internet update the app… but the last update you can download was 5 years ago. I also cannot cash out for some reason anymore.
Please update your app, there is competition out there and I would hate to see this app disappear, I’ve been snapping for over 3 years.
The app was working great until today, just says no Internet update the app… but the last update you can download was 5 years ago. I also cannot cash out for some reason anymore.
Please update your app, there is competition out there and I would hate to see this app disappear, I’ve been snapping for over 3 years.
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Snapnsave
Snapnsave has been my breadwinner on twice, it has great rewards but I am rating 4 star because I feel the app itself requires maintenance as sometimes when you try to scan the app closes and you will keep on trying daily until the slip date is no longer redeemable for points
Bonus petty cash for little effort
Everything works smooth & efficient. For very little extra effort, it’s worth my while to get some cash in those months where a little extra goes a long way. I only had a glitch once with payout. The money was paid, just took a little longer than usual. But normally up to a week’s turnaround time at most. And I don’t even use it on a daily basis. Definitely worth it.
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Proud Snapper
I have been using Snap and Save for a while now and I have withdrawn a few times successfully but only once I could not receive cash into my bank account. At that time i kept on uninstalling and installing the app ,slowly losing the hope but the Snap and Save team noticed that the cash I withdrew was not deposited into my banking account, they then reached out to me and solved my problem. Within 3-5 days the cash was deposited into my bank account. Today I have so much confidence in Snap n Save and recommending it to anyone who wants some extra cash from their grocery purchases. Thank you so much Snap n Save for the rewards we receive from our purchases BIG UP TO YOU :-)
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Reward for normal purchases
I am happy with easy to use App. The items that we get cash back on are items most people use and the actual cash back is the brilliant. I don’t have to do more or buy anything that’s not normal purchases and I get money back.
Bad!!!
1. It takes 50 decades for you to receive the cashback. This year(2025) I requested it in Feb it’s September now and I haven’t gotten it.
2. Their scanner isn’t always able to read the slips…you’ll find something being rejected and the reason is the image is missing but you did submit an image
3. They take 100 decades to respond to emails and it seems like the employees are clueless because they never give you a proper solution to the problem, just a bunch of automated email🚮🚮🚮
2. Their scanner isn’t always able to read the slips…you’ll find something being rejected and the reason is the image is missing but you did submit an image
3. They take 100 decades to respond to emails and it seems like the employees are clueless because they never give you a proper solution to the problem, just a bunch of automated email🚮🚮🚮
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Need my money
Snap and save is a scam is been two months now l have not received my money now my password is no longer working. It seem like snap and save is a scan and is heartbreaking and they make empty promises you will send countless emails with automated responses. This people need to do better or stop this whole thing if they are struggling i am sooo annoyed
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Poor customer support
I have been using this app for over 8 years now, with little to no problems until last year October when I decided to withdraw some of the money in my wallet.
Until today I haven’t received the funds and it says “eft pending” as its status. I don’t know how many emails I have written in the past 10 months. I have never really gotten what the problem is or why they can’t solve it.
The last person I spoke to said that the money was “stuck in our system” & that she will “ personally ensure that your cash-out is processed manually” that was in June and still nothing.
Imagine my frustration as a user, I haven’t even been using this app as much as I used to because I don’t know why I should anymore since I can’t even withdraw from it.
Until today I haven’t received the funds and it says “eft pending” as its status. I don’t know how many emails I have written in the past 10 months. I have never really gotten what the problem is or why they can’t solve it.
The last person I spoke to said that the money was “stuck in our system” & that she will “ personally ensure that your cash-out is processed manually” that was in June and still nothing.
Imagine my frustration as a user, I haven’t even been using this app as much as I used to because I don’t know why I should anymore since I can’t even withdraw from it.
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Disappointed by Poor Support and Accountability
I’ve been a regular user of the SNAPnSAVE app and genuinely enjoy the cashback offers. It’s a great concept that has real potential. However, my recent experience has left me disappointed and frustrated.
In mid-January 2025, I processed a cashout but never received the funds. I contacted the support team and was told there was an “auditing issue.” Since then, there’s been no resolution. The app went offline for some time, and by the time it was up again, my funds had “expired.”
When I followed up again, hoping for some accountability or at least a more thoughtful response, I was met with a copied and pasted clause from the Terms & Conditions about account closures. This was completely irrelevant to my actual concern and felt dismissive and unhelpful.
I’m aware that technical issues can arise, and I understand that delays happen. But what’s missing here is any meaningful communication, transparency, or effort to assist users who lost out through no fault of their own. I know I’m not the only one who experienced this. Other users also had similar issues during that time.
SNAPnSAVE, if you value your users, please improve your support and show some accountability. The cashback is great, but it means very little if users can’t actually access their money or trust that their queries will be treated seriously.
In mid-January 2025, I processed a cashout but never received the funds. I contacted the support team and was told there was an “auditing issue.” Since then, there’s been no resolution. The app went offline for some time, and by the time it was up again, my funds had “expired.”
When I followed up again, hoping for some accountability or at least a more thoughtful response, I was met with a copied and pasted clause from the Terms & Conditions about account closures. This was completely irrelevant to my actual concern and felt dismissive and unhelpful.
I’m aware that technical issues can arise, and I understand that delays happen. But what’s missing here is any meaningful communication, transparency, or effort to assist users who lost out through no fault of their own. I know I’m not the only one who experienced this. Other users also had similar issues during that time.
SNAPnSAVE, if you value your users, please improve your support and show some accountability. The cashback is great, but it means very little if users can’t actually access their money or trust that their queries will be treated seriously.
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App deteriorated
I have had this app for ages event convinced my husband to download the app and used. Big mistake, he has tried to withdraw money from the app and it has been over 5 months already. The same answer sent every single time, just the wording changed a bit. I see on the app they answered people who also downloaded the app and have experienced the same problem with the same thing they have been telling me. I have also tried to withdraw the money still waiting it over 3 months already. They give the same answer over and over and over again. They have been doing this "update" since 2024 as I recall getting the same answer then as well.
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No worth the time and effort scanning slips - no cash back received
If I could give zero I would. Spent a longtime gathering up cash back (that portion of app works well) when tried to cash out - it never happened. Account was frozen for not complying with rules (?) then unfrozen then EFT was being processed and eventually months later it “failed” but no notice sent. Until the cash back expired and balance now Xero. Never got the money despite emailing and asking for help etc. no worth the effort of scanning coupons.
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Scammers!!
A few years back, as a student I started using this as a way to get a few bucks back, and I did, but fast-forward and they’ve turned into a business that just tells lies. Obviously collecting consumers data without upholding their end of the bargain… My payout request have been pending for the past 9months and these guys just respond to my email queries (several) saying they looked into it or something going on in the back end or most recently (Feb 2025) Aretha – Part of Tiffany’s Snappy team at The Cashback Club who said she’ll personally follow up, NEVER followed up or followed through. Seriously, I’ve been more than patient, and you guys owe me!!!
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